Motorola MM1000 MOCA Adapter Link Light not Working

Advertisements

Hello All,
I have a Bolt/Mini MOCA setup as shown in the schematic below that has been running fine for the past 2 years or so. Recently I was having trouble with the search function as well as voice search and after doing some digging I've noticed that the link light (one on right) on my Motorola MM1000 is not lit. I've power cycled everything in the setup multiple times and nothing seems to help. I know I am getting WiFi and wired internet so I don't think the modem/router is an issue. Does anyone have any suggestions on getting this working again?
Thanks in advance!


https://www.tivocommunity.com/community/index.php?attachments/schematic-tweak2-jpg.50851/

 

Sorry that schematic was a bit misleading. I don't have a 2nd MOCA adapter connected currently. That was for future expansion that I have not done/needed yet. The MOCA adpater that isn't working is the one connected to the Modem/Router (top right of schematic).

 

Correct no issues for almost 2 years and then all of a sudden the link light stops coming on and I don't have search function. Also I just checked (it had been awhile since we turned the bedroom tvs on) but none of the minis are working either says they aren't connected to a network. I will find the information on the router and modem shortly and send that as well.

 

Both by Spectrum
Modem: E31T2V1
Router: RAC2V2S

 

I do have another MM1000 and have tried that and get the same exact situation (no link light on but power and LAN are green).

I certainly can connect the MM1000 and the BOLT together with a short coax cable. Do I disconnect the MOCA adapter from modem as well? Where would I plug the line in from the ISP as it usually plugs into the Network port on the adapter?

For info the Bolt and router are within ethernet distance. If I removed the MM1000 from the system would I then get network at the mini's?

 

Correct, I have a second adapter, just not connected. The issue I had in that previous post from May was resolved by me just unplugging and restarting everything. Thinking my adapter had gone bad I bought a second one and plugged it in (while powering everything off). It came back online and worked perfectly so I tried the other adapter (the one I thought was broken) then and it worked as well. I will note that it was the LAN light and not the Link light out then and I think the Modem/Router just needed to be restarted.

To do your test I should connect my spare adapter to the one in use with a coaxial cable to the network port on both right? Do I disconnect the modem/router setup from the device port on the adapter in use?

 

So I unplugged everything in the house and left them unplugged for a couple hours while I feed and played with the kiddos. I have started plugging them back in (in your specific order). My question comes at the MOCA adapter point of plugging them in. The modem, router and switch all come up fine with no issues. When I plug the adapter in I only get the Power and LAN lights coming on. Should I stop right here (should there be all 3 lights before turning anything else on) or should I proceed with turning the Tivo boxes and tuning adapters on? Does it make sense to change the ethernet cable to a different port on the switch? Is it common for switch ports to go bad?

 

So its amazing what restarting things in a certain order can do. I tried multiple times unplugging everything and then just plugging it all back in at once. Clearly that is not the right way. When I plugged them in as you s=described one at a time everything worked properly. Problem solved now! thank you again for the help @krkaufman !

 

So I'm missing a whole bunch of channels. I get a black screen and a "Searching for a signal on this channel V52" Do I need to have my card re-paired?