Month-to-Month price higher than expected after 1-yr up

Discussion in 'TiVo Coffee House - TiVo Discussion' started by plasticphilosoph, Aug 22, 2007.

  1. plasticphilosoph

    plasticphilosoph New Member

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    Aug 23, 2006

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    So I have a S2DT that I bought a year ago under a 1-yr service agreement, and I've been paying $19.95 per month. At the time, it was my understanding that at the end of the year, the price would drop to $12.95. This was confirmed in the sticky post that TiVoPony made when the Fall '06 pricing changes happened:

    Well... Surprise, surprise, the year's up, and now I'm being charged $16.95 per month. I just called customer support and talked with a friendly woman with a Southern accent named "Christina." She assured me that there was absolutely nothing she could do about this, that the terms of my original commitment state that the price at the end of the year would be determined at the end of the year, etc.. When I brought him up, she also figured that "TiVoPony" could be anyone and wasn't necessarily an employee, which is a valid point if you don't know who he is.

    Anyway, here's the thing. This is now my "second" TiVo. It's the one I don't use a lot. It's tucked away in the back room. I have a TiVoHD in the front now, and I can't even use MRV to get to recordings on this thing out to the living room. $16.95 is above the price I'm willing to pay, but $12.95 is at least within reason, and that's only because I believe MRV is going to come back some day. She suggested I go with a 3-yr commitment, which is ridiculous. What do I have to do to get TiVo to honor the prices that existed when I bought this thing?

    I understand that there is no actual obligation they have to me to give me this price. But the bizarre thing is that the marginal cost to TiVo of providing service to this box is effectively nothing. The hardware is out the door, and the operational costs are being paid anyway. I told her I'm probably going to cancel this one if the price doesn't come down. So now it's a question of whether they can extract $12.95 a month from me, or $0. Are they really going to pick $0? That's nuts.

    So I think Christina is wrong. What do I do to fix this? TiVoPony, are you out there? (I have a case number.) Please tell me I don't have to go through some kind of stupid cancel-retention-department song and dance to do anything about this.

    chris
     
  2. jjberger2134

    jjberger2134 Member

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    Nov 19, 2002
    See this link for current pricing information.

    https://www3.tivo.com/store/plans.do

    The above statement by TiVoPony says that "TiVo does, however, reserve the right, at any time, to charge the current applicable monthly fee for a one-year commitment of service, which may be higher."

    The current rates are now higher than the $12.95 you expected, you gambled with a 1 yr rate, and unfortunately you lost since rates are now higher. It is true, if you sign a longer term commitment the rate will come down.

    1yr $16.95
    2yr $14.95
    3yr $12.95

    You said you also have a TiVo HD, well you may be eligible for a MSD (Multi Service Discount) on one of the units, which would be $6 off per month of the above mentioned prices. Both units would need to be on the same account.

    A 3 yr. commitment just means you have to commit to TiVo service for that time, you can always replace the box if it fails, or if you wish to upgrade to a newer unit.
     
  3. jjberger2134

    jjberger2134 Member

    1,770
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    Nov 19, 2002
  4. mick66

    mick66 Dirty Burger

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    The 'verse
    Their practice has changed. How they did business a year and a half ago isn't necessarily going to be how they do it today.

    "Current practice" is how they were doing business at the time. They never claimed that they'd handle things the same way in the future, only how they were currently doing it. It's been almost a year since the 11/4/06 price changes and there is a new "current practice"
     
  5. Stanley Rohner

    Stanley Rohner New Member

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    Jan 18, 2004
    oklahoma

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    Like everything in the world - Subject to change.

    Might be time to check out what DVRs the cable company is offering.
     
  6. OLdDog

    OLdDog Reformed Druid

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    Let's see 11/04/06 + 2 years = 11/04/08 so; either I've been in stasis for over a year or it is less than one year since 11/04/06.

    But that really does not change the validity of the main points of your post.
     
  7. plasticphilosoph

    plasticphilosoph New Member

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    Aug 23, 2006
    I understand that pricing changes, I understand that policies change, I understand that whatever I thought was the case a year ago is no longer the case, and I don't question that TiVo absolutely has the right to apply whatever structure they want here. That's why I wrote this:

    However, my point is that this is stupid of them, and they're certainly not generating any good will in my household.

    It's a damn good thing for TiVo that the people who designed their user experience originally did such an amazing job. That's the only reason the business guys inside TiVo today can make all the blunders they have been. Some of them ought to read this:

    http://harvardbusinessonline.hbsp.harvard.edu/hbsp/hbo/articles/article.jsp?articleID=R0706E

    chris
     
  8. mick66

    mick66 Dirty Burger

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    The 'verse
    :rolleyes:

    Trying to make a profit after nearly ten years of losing money is stupid?
     
  9. ah30k

    ah30k Well-Known Member

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    Not true, TiVo must pay fees to Tribune (or whoever is providing guide data now) for each subscriber that gets guide data. The exact fee is probably closely held proprietary data but it is certainly well above 'effectively nothing'.

    Also, marginal cost analysis really only applies to commodities which this is not. Are you saying you should get a Porsche for marginal cost? Not to compare TiVo to a Porsche :)
     
  10. atmuscarella

    atmuscarella Well-Known Member

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    Rochester NY
    Actually TiVo gives everyone the option of paying less. Its call their 3 year prepaid plain for $299 which works out to $8.31/mo. It doesn't take much calculating to figure out that you pay more than $299 after 18 months of the current $16.95/mo fee.

    Thanks,
     
  11. wolflord11

    wolflord11 Lord of Darkness

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    Madisonville...
    As the OP has a TivoHD then I am assuming they have Cable :D

    If so, I would suggest looking at your Cable Companies DVR's and what they can offer you.

    There seems to be alot of this here lately. Peoples One Year prepaids are up and then they get hit with a higher than expected Month to Month.

    Of course, Tivo covered themselves as any company does with the old line of "however, reserve the right, at any time, to charge the current applicable monthly fee for a one-year commitment of service, which may be higher."

    Basically, Tivo can charge you anything they want to, so get used to it. :D
     
  12. GoHokies!

    GoHokies! O2->CO2 Converter

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    Sep 21, 2005
    KFME
    Since the OP has a THD, then he should be getting the MSD on one of the boxes.

    What kind of price plan do you have on the THD?

    The same thing that I can get automakers to do to honor the price of gas that existed when I bought my car 6 years ago. :D
     
  13. Stormspace

    Stormspace Electrocuted by TiVo

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    Hartsville, SC
    I am in the same boat with you. I purchased a S2DT last October at 19.95/month. I specifically asked the CSR about the pricing after the one year and was told it would be 12.95. Keep us informed.
     
  14. BigT4187

    BigT4187 WDW Nut

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    GSP Exit 17
    Me too. My 1 year pre-pay is up this month. I called and was told that I can continue month-to-month for $16.95. I could sign a 1 year contract for $16.95 but if I canceled before the year was up it was $200 cancellation fee.
     
  15. Narf54321

    Narf54321 New Member

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    No, Tivo can attempt to charge you anything they want, until people leave by deciding that the CableCo (or satellite) box isn't really that horrible after all and cheaper, too. Disgruntled subscribers then continue to bad-mouth Tivo, Inc. to anyone they can, resulting in Tivo's continued "disappointing" sales and subscription numbers.
     
  16. pdhenry

    pdhenry Ruthless

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    PA
    For future reference, TiVoPony is Bob Pony, TiVo's Director of Product Marketing. Whether this carries more weight with a CSR probably depends on the CSR.
     
  17. PaJo

    PaJo New Member

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    Dec 17, 2001
    highspire,pa...
    I decided to cancel my month to month subscription and explained the main reason was the lack of Tivolution Magazine. The fellow said he remembered how good that was and asked me to wait until he checks into it. He returned and said yeah, it's gone forever but would you be interested in staying if I give you month to month, no contract at $10.95 a month? Being the wimp I am I said OK. It took me several years to drop DTV and the Dtivos too.
     
  18. c3

    c3 TiVoholic

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    Silicon...
    $10.95 * 36 = $394.20. That's almost $100 more than prepaying $299 for 3 years.
     
  19. alansplace

    alansplace ------ Alan ------

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    Apr 30, 2006
    Southern...
    if it is a second box, a better deal is the three year monthly ($12.95) plan because that box will be billled at $6.95 under the msd.
    --
    Alan :D
     
  20. atmuscarella

    atmuscarella Well-Known Member

    6,948
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    Oct 11, 2005
    Rochester NY
    Yep 3 year prepaid and 3 year commitment with MSD are the ways to go. I know the 3 year thing is hard for lots of people to buy into, but it sure save lots of money.

    Thanks,
     

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