Moca intermittent issues

Discussion in 'TiVo Help Center' started by johnpowers, Oct 3, 2020.

  1. Oct 3, 2020 #1 of 17
    johnpowers

    johnpowers Member

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    I have 4 Moca adapters I use to provide ethernet throughout my home and they have worked great over the last year until recently I began occasionally losing internet connection on the Moca network. All devices connected directly to modem/router or WiFi work. This started happening a few days after I had to replace my Windstream Modem/Router so I am not sure if it is related. The two lights on the adapter are both on. So far it seems that I can remove power and reconnect the Moca Adapter 1 (the one connected to Modem/Router) and the problem is resolved. Moca Adapter 1 and 2 are Tivo Moca Adapters and Moca Adapter 2 & 3 are Motorola. I didn't try to ping devices on the network and see if it was just internet related so I have that on my list of things to try when it fails again. I did move the Moca Adapter 1 connection from the Modem/Router to the 8 port switch to see if maybe it was a port on the Modem/Router. I am looking for suggestions to troubleshoot next time it happens as my home automation Thin Client is on the Moca network and I need it to be reliable.
     

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  2. Oct 4, 2020 #2 of 17
    krkaufman

    krkaufman TDL shepherd

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    Probably start with looking into how to access the MoCA statistics pages for the different brands of adapters, and document their current stats when working.

    p.s. The TiVo Bridge is just a rebranded Actiontec ECB6000; the TiVo Bridge Plus is an Actiontec ECB6200.
     
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  3. Oct 5, 2020 #3 of 17
    johnpowers

    johnpowers Member

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    I Googled and couldn't find anything on accessing statistics pages. It went out again this morning, I simply reset Moca Adapter 1 (a Tivo Bridge connected to main router) and everything started working. So in your opinion, should I suspect the Moca Adapter?
     
  4. Oct 5, 2020 #4 of 17
    krkaufman

    krkaufman TDL shepherd

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    I’ll see what I can find this evening. tomorrow morning.


    edited
     
    Last edited: Oct 6, 2020
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  5. Oct 6, 2020 #5 of 17
    krkaufman

    krkaufman TDL shepherd

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    So..
    (2x) TiVo Bridge (aka Actiontec ECB6000), and
    (2x) Motorola MM1000​
    ???

    I'll see what I can find Re: these particular adapters, but please let me know if your models are different.

    In the meantime, looking at your diagram, if you feel that MoCA Adapter 1 may be at issue, could the Roamio OTA be Ethernet-connected via the Master Bedroom's 8-port switch, allowing you to eliminate that MoCA adapter from the setup (swapping MoCA Adapter 2 into the main bridge role)?
    Also, if the above adapter models are correct, be aware that the TiVo Bridge is just standard MoCA 2.0 (<400 Mbps) while the Motorola MM1000 is bonded MoCA 2.0 (<800 Mbps). Something to keep in mind depending on your throughput requirements, given MoCA throughput between two nodes is limited to the spec supported by *both* nodes. (edit: ah, already been covered)

    p.s. Curious, what's your Internet down/up rate (that you're paying for)?
     
    Last edited: Oct 6, 2020
  6. Oct 6, 2020 #6 of 17
    johnpowers

    johnpowers Member

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    Thank you for your help.

    The model numbers you listed are correct (2) ECB6000 and (2) MM1000

    The Roamio is on the opposite side of the room so there is no easy way to connect to ethernet unless I run a temporary ethernet cable on the floor. I was considering swapping with the Office Motorola adapter or the Tivo Adapter 2 to see if the problem follows the adapter.

    I pay Windstream $49 per month for 100 mbps. I get 92-94 mbps down and 38 mbps. Plenty for me. They just put a new Actiontec T3260 Router in about 2 weeks before I started having this MoCA issue. I don't think they are related. I have reserved ip addresses on virtually every device in my home except for the MoCA adapters.
     
  7. Oct 6, 2020 #7 of 17
    krkaufman

    krkaufman TDL shepherd

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    It's worth a try. Though, depending on your connectivity needs, you might swap it with the MM1000 currently supporting the Family Room, rather than the Office. (Which location would be more problematic if MoCA Adapter 1 *is* the issue and disconnects again?)
     
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  8. Oct 6, 2020 #8 of 17
    krkaufman

    krkaufman TDL shepherd

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    The pages linked in these older posts instruct in how to access the configuration UI of the MM1000 and the bonded version of the Actiontec MoCA 2.0 adapter; hopefully the instructions would be the same for the ECB6000. (Sadly, I believe you have to directly connect to a given adapter to read its stats, rather than being able to do so, centrally, over the network. Or at least not by default.)

     
    Last edited: Oct 6, 2020
  9. Oct 6, 2020 #9 of 17
    krkaufman

    krkaufman TDL shepherd

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    Ok, so per another TCF thread, the TiVo Bridge connection info is slightly different than for the ECB6200 ...

    TiVo Bridge Default Connection Info
    IP address: 192.168.144.20
    user: admin
    pass: bridge (vs the default password for the ECB6000 being 'ecb6000')

    So, set your PC/laptop to another unused address in the 192.168.144.* range, and you should be able to connect.​

    I remembered I had a TiVo Bridge in the basement and could test it out, and went searching again when the ECB6200 info didn't work out.
     
    Last edited: Oct 6, 2020
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  10. krkaufman

    krkaufman TDL shepherd

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    I did some quick playing around with my TiVo Bridge and was able to set its IP address for my local LAN, and changed the admin password from the default. I could then remotely connect to it with my laptop just connected to my LAN (with no special IP configuration on the laptop).

    NOTE that the MoCA adapter (TiVo Bridge) must be rebooted before the password update takes effect for the purpose of login, either by power cycling or using the 'Reboot' UI option. (The web configuration UI recognizes the changed password immediately.)
    Some screenshots of the interface pages...

    Screenshot_202010_Oct06_121717.png Screenshot_202010_Oct06_121734.png Screenshot_202010_Oct06_121745.png Screenshot_202010_Oct06_121751.png Screenshot_202010_Oct06_121751.png Screenshot_202010_Oct06_121758.png Screenshot_202010_Oct06_121803.png Screenshot_202010_Oct06_121803.png Screenshot_202010_Oct06_121808.png Screenshot_202010_Oct06_121815.png
     
  11. krkaufman

    krkaufman TDL shepherd

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    Plus a few more, including for setting a custom name for the adapter; tweaking the IP address; and setting the password:

    Screenshot_202010_Oct06_121738.png Screenshot_202010_Oct06_122053b.png Screenshot_202010_Oct06_122229.png Screenshot_202010_Oct06_122237.png Screenshot_202010_Oct06_122607.png
     
  12. johnpowers

    johnpowers Member

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    If I understand this correctly, I will need to unplugg Coax and connect ethernet from adapter to my laptop? If so, will that give me meaningful data?
     
  13. krkaufman

    krkaufman TDL shepherd

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    You'd need to connect to the adapter via Ethernet (PC/laptop to the adapter), and I'm uncertain what would happen if you had multiple identical adapters on the LAN -- at least until they've been configured to match your LAN's IP setup. (Of course, the adapters could only display MoCA stats when connected to the coax plant.)

    At least for the TiVo Bridge units you have, I'd recommended configuring them to function on your LAN (unique IP for each, and matching netmask and gateway IP), and optionally customize the admin password, allowing you to access them remotely, once configured and rebooted, to monitor their MoCA statistics.
     
  14. krkaufman

    krkaufman TDL shepherd

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    Did a quick check and configuring the TiVo Bridge to use DHCP works (so Reserved DHCP would, as well)...

    upload_2020-10-6_13-10-43.png

    (I didn't see a way to alter the device name as reported to the router via the adapter's config pages. Changing the name in the adapter's MoCA Setup page didn't have an effect.)
     
  15. johnpowers

    johnpowers Member

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    Thanks for all the great information. Short term, I swapped the two Tivo Adapters, power supplies, and cables to see if it follows the adapter. When my wife is gone for awhile and I will try to configure the MoCA adapters so I can access them. Thanks again.
     
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  16. johnpowers

    johnpowers Member

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    A quick update. Swapping the two Tivo MoCA bridges did not work. I had the same issue within a hour. I then swapped a Tivo MoCA bridge with one of the Motorola MM1000 bridge with the Motorola connected to the router instead of a Tivo. It has been running without fail for about 36 hours. Not sure why. When I spoke to Actiontec support he said to make sure the new router was not running Docsis 3.1 because the ECB6000 does not work reliably with 3.1? I sent Windstream an email to see what Docsis the new modem is.
     
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  17. krkaufman

    krkaufman TDL shepherd

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    The Windstream is a DSL gateway, per your diagram, so it's most definitely not DOCSIS 3.1 (a cable Internet technology). That doesn't mean there isn't something hinky in the new gateway's hardware/firmware that creates an issue over the Ethernet connection with an attached MoCA adapter.

    edit: DOCSIS = Data Over Cable Service Interface Specification (wiki)
     
    Last edited: Oct 10, 2020

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