Moca disappeared from Bolt OTA

Discussion in 'TiVo Bolt DVR/Streamer' started by FairTaxGuy60, Jan 12, 2020.

  1. krkaufman

    krkaufman TDL shepherd

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    It only requires any HDMI-capable monitor. Much like with the signal source connection, a full TV connection with audio isn't required if you're only testing the network connectivity. Also, given that you do, indeed, have an OTA-only BOLT, the Ethernet test isn't as relevant, since this is not a case of the lnked Ethernet *and* MoCA interfaces going bad. (You don't have a MoCA interface at all.)

    p.s. Thanks for the correction on the model # details, @HerronScott. It shouldn't have been needed, seeing @JoeKustra had previously linked to a TiVopedia page on the model. My bad. (Which all throws me back into the camp, apologies, of the OP misremembering how the BOLT OTA was originally networked.)
     
    Last edited: Jan 14, 2020
  2. tapokata

    tapokata Active Member

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    My software is V5. It sounds like you have an unintended released update. Congratulations! You are not going crazy.

    Another way to verify the model function is to check for the cablecard hardware on the bottom of the unit. The OTA class models, in addition to no MoCA, do not have the bracket hardware.
     
  3. krkaufman

    krkaufman TDL shepherd

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    Taking a step back, aside from the BOLT not being networked via MoCA, at present, what functional difference are you experiencing with your TiVo setup, today, relative to the pre-Christmas 2019 period? Did you start having some issue that caused you to begin looking into the network settings?
     
  4. tapokata

    tapokata Active Member

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    Curious, I forced a connection to the home planet a few minutes ago. My V5 software updated to 21.9.6.v7-USC-11-849. So while TiVo’s support page shows v5 as the latest (released in November), v7 apparently exists.

    Unfortunately for FairTaxGuy60, MoCA is still listed as a network option (my Bolt is connected via ethernet- I am leveraging the coax plant as a MoCA backbone, but MoCA is not enabled on the Bolt). The software version isn’t the issue.
     
  5. tapokata

    tapokata Active Member

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    Tivo Customer Support Community

    Interesting that the original 500GB Bolt shows the same model number on this chart as the Bolt OTA 1 TB model.
     
  6. FairTaxGuy60

    FairTaxGuy60 New Member

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    No worries. Thanks!
     
  7. FairTaxGuy60

    FairTaxGuy60 New Member

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    Yes. The issue that started my investigation was that my two TiVo Mini Vox's were suddenly unable to communicate with the host DVR (the Bolt OTA Vox). So I was unable to watch OTA TV on them, as well as DVR'd recordings. Only the streaming apps worked (Netflix, Amazon Prime). Both Minis have maintained their connection to the Moca network.
     
  8. FairTaxGuy60

    FairTaxGuy60 New Member

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    Ugh! Thanks for the feedback. When I get a little time, I'll try connecting via Ethernet to see what happens. Or I wonder if the Moca hardware in my unit has become faulty, causing the issue somehow?
     
  9. krkaufman

    krkaufman TDL shepherd

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    Given that you're looking for a MoCA connection, I'm assuming an Ethernet connection at the DVR's location is not possible. Have you tried configuring the DVR for a wireless connection, to see if that restores your Mini live TV & recordings streaming?
     
  10. krkaufman

    krkaufman TDL shepherd

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    I hear your certainty that your DVR has MoCA hardware and previous MoCA functionality, but unless your box is either a manufacturing or packaging error the list of explanations begins to whittle down to mistaken recollection.
     
  11. FairTaxGuy60

    FairTaxGuy60 New Member

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    Ethernet would be doable with some unwanted drilling and surface wire routing. No real easy way to route through the walls. And yes, it does connect via WiFi (in fact, that option shows up instead of Moca on my menu now), but that doesn't have enough bandwidth to support accessing the Bolt from the Minis. Thanks for the suggestions.
     
  12. FairTaxGuy60

    FairTaxGuy60 New Member

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    Well, it worked flawlessly on MoCa for a long time. And per my Model number on the unit itself (TCD849000VO) and TiVo's own Model No. Table, the unit was supposed to have Moca hardware, so unless there was magic in the air for 6 months, my system worked as though it was networked via Moca. Here's the table, forwarded to me by another in this thread: https://support.tivo.com/articles/FAQ/TiVo-Service-Number-and-Model-Number-Table
     
  13. krkaufman

    krkaufman TDL shepherd

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    Yeah, I posted that model/service number table, and have since admitted my error in its interpretation (having been educated by @HerronScott), since your specific model number isn't listed. TCD849000V is a distinct model from TCD849000VO ("oh," as in O-T-A)
     
  14. jcondon

    jcondon Well-Known Member

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    You can install a Moca Bridge instead of drilling holes. Sucks that they seemingly removed the option from your menu.

    I have this one for use with my Premiere in the basement. I put a cheap switch on it and connect my PS4 to it as well. Sucks you have to shell out $70 but probably better then drilling holes and stringing CAT5/6.

    Perhaps someone else can recommend another cheaper Moca bridge. I know mine just works fine though.

    https://www.amazon.com/MOTOROLA-Ada...=1579036482&sprefix=moca+bridg,aps,132&sr=8-3
     
  15. FairTaxGuy60

    FairTaxGuy60 New Member

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    OK, so I was able to set up another TV and the Bolt right next to my Quantum Gateway. I connected it via Ethernet, and it works fine. My TiVo Minis in other parts of the house are able to connect to the Bolt via the Moca network (which still works on those) and access the shows recorded on the Bolt's DVR. And while I was there, I disconnected the Ethernet cable and connected a coax driectly from the Bolt to the Moca connection on the Gateway, and still my Bolt is not giving me the option to select Moca.
     
  16. FairTaxGuy60

    FairTaxGuy60 New Member

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    Thanks. I will consider that.
     
  17. FairTaxGuy60

    FairTaxGuy60 New Member

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    10-4. Thanks.
     
  18. krkaufman

    krkaufman TDL shepherd

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    jcondon likes this.
  19. FairTaxGuy60

    FairTaxGuy60 New Member

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    To all who have offered help here, thank-you very much. You have all been helpful in pretty much exhausting the troubleshooting options. Although quite frustrated still, I am at the point of caving and running Cat5/6 or adding a Moca bridge to keep my system functional. I may still attempt to work with TiVo on a device exchange or something just to see if that resolves it. In the meantime, I may not be checking-in here as often. If anyone has additional thoughts, feel free to post, but I may not reply as quickly as I have today. If anyone else has seen the issue I descibe (missing the Moca option from the network menu when it existed previously), it would be good to know. Thanks!
     
    jcondon likes this.
  20. FairTaxGuy60

    FairTaxGuy60 New Member

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    Hmmm...I'm wondering now...if I install a Moca Bridge, doesn't that still connect to the coax jack on my Bolt? And wouldn't I still need to have the Moca option show up on my network options screen?
     

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