Moca disappeared from Bolt OTA

Discussion in 'TiVo Bolt DVR/Streamer' started by FairTaxGuy60, Jan 12, 2020.

  1. FairTaxGuy60

    FairTaxGuy60 New Member

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    Since about Christmas 2019, my Bolt OTA Vox no longer connects via Moca. Only connectivity is via WiFi. Moca does not even show up as an option any more in Network Settings. I sent a ticket to TiVo, and they replied that my box does not support Moca and I need a Moca bridge. This is ridiculous because it supported Moca flawlessly since last summer. Even my two TiVo Minis can still connect via Moca. (Yes, I checked and even swapped-out all RG-6 to my Bolt. No other changes in my system.). Did TiVo update the software and eliminate Moca as an option from boxes that already supported it? Any other ideas?
     
  2. snerd

    snerd Well-Known Member

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    The Bolt OTA has no built-in MoCA hardware, so it can only use MoCA by adding an external adapter.

    What is the model number of your Bolt?
     
  3. krkaufman

    krkaufman TDL shepherd

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    What @snerd said. The OTA-only BOLT models, VOX or pre-VOX, have ZERO built-in MoCA functionality.

    The model number of your unit will help identify whether it is actually an OTA-only BOLT model or not.
     
  4. FairTaxGuy60

    FairTaxGuy60 New Member

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    Thanks for the reponses so far. I have a TiVo Bolt OTA Vox 1TB, Model number TCD849000VO. It shipped on May 14, 2019. It DOES have Moca functionality built-in, no question about it. I have been using it that way with two TiVo Mini Vox's since May 2019 and it has worked flawlessly. I previously saw "Moca" on the Network settings all the time on my Bolt, as well as on my Minis. My Verizon Quantum Gateway provides the Moca signal. My Minis are still connected to the Moca network, but they can no longer connect to my Bolt. On my Bolt, there no longer is an option to select Moca LIKE THERE WAS BEFORE! It ONLY allows me to select WiFi. Nothing in my system changed. I simply lost the option to connect to Moca on my BOLT. My RG-6 connectors and wires are all tested OK. I tried 3 different known good RG-6 cables from my BOLT to the splitter where the Moca signal and Tivo Minis are connected. And yes, it is a Moca rated splitter, a Holland GHS-4PRO-M. Please, nobody else write to this thread telling me I don't have Moca capability in my Bolt, because I do and that's how I was using it since I bought it last May, 2019. I do NOT need a Moca bridge. It worked without one perfectly until a few weeks ago. So I am wondering if TiVo pushed a software update that may have inadvertently removed the Moca network selection from the "Change Network Settings" screen?
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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  6. FairTaxGuy60

    FairTaxGuy60 New Member

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    What's TE3?
     
  7. FairTaxGuy60

    FairTaxGuy60 New Member

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    Also, TiVo's own Moca Setup and Info tech sheet includes steps for connecting to an existing Moca network. Some devices do require a Moca bridge, and some don't, including my Bolt. Here is the link for anyone interested: Tivo Customer Support Community
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The software that came before TE4. It starts with 20.x and is called the TiVo Experience. Choose your TiVo experience
     
  9. krkaufman

    krkaufman TDL shepherd

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    Reviewing the model number provided against TiVo's knowledge article on the subject, I'd agree that it SHOULD have MoCA functionality ... since it is NOT a BOLT OTA or BOLT OTA VOX. Based on the model number, it should be a 4-tuner BOLT model (whether VOX or not) capable of tuning either OTA or via CableCARD, and should have built-in MoCA bridging.

    Using a Roamio or BOLT DVR to tune from OTA antenna source doesn't make it a "Roamio OTA" or "BOLT OTA," which are specific model names. Telling TiVo Support that you have a BOLT OTA and expect MoCA functionality would throw them off, but they *should* have been able to do a simple lookup of your model number to get the call back on track.
     
    Last edited: Jan 13, 2020
  10. krkaufman

    krkaufman TDL shepherd

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    Can you take the DVR to a location where it can be connected via Ethernet to your router, and then configure it for an Ethernet connection? (You don't need the recording source, OTA, connected, since you're just trying to evaluate network connectivity.)
     
  11. tapokata

    tapokata Active Member

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    FWIW, I operate two different 4 tuner non-vox Bolt units, both configured for OTA reception, with one running TE3 and the other updated to TE4. Both are on the latest software versions, respectively. I have MoCA network options (also WiFi and ethernet) showing on both units.

    TL;DR version is that latest software still supports MoCA on MoCA capable bolt hardware configured for OTA reception.

    That the OP only has WiFi as the only choice makes me wonder...
     
  12. HerronScott

    HerronScott Well-Known Member

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    krkaufman and FairTaxGuy60,

    To me the model number (VO on the end) and the description, this is the Bolt OTA VOX only which does not include MOCA or CableCard. Interesting that they don't list this model number on their support site.

    Information from TiVo_Ted here.

    New TiVo Bolt OTA

    FairTaxGuy60,

    Not sure what to tell you if it really is the Bolt OTA VOX, as TiVo indicated they left out the MOCA components to save money on that model and there should have been no way for it to work with MOCA.

    Scott
     
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  13. FairTaxGuy60

    FairTaxGuy60 New Member

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    Hi Scott. Thanks for your reply. I don't know what to say either. When I ordered it last May, I did a lot of research and detrermined I did not need a Moca bridge because I somehow determined it was built-in. When I received it, it worked on a Moca network. I had the option to select it and it connected and worked from May until December. My Minis also have Moca built-in, and they connected to the Moca network also. I have noticed that TiVo does sometimes have conflicting information on various parts of their web site. For example, this link on their site explains how to connect a TiVo Bolt to an existing Moca network without a Moca bridge, thereby implying that Bolts do have the hardware built-in: Connect to network

    My software version on my Bolt is 21.9.6.v7-USC-11-849. I have not seen any discussion of this software release on this forum yet. I am convinced there was an inadvertent bug that removed my ability to select the Moca network. I can't get past the TiVo customer support team with multiple tickets - they all tell me I don't have Moca capability, but I know I do because it worked perfectly before this software release and I WAS able to select Moca before. I hope there are TiVo software and hardware developers that look at this forum and can at least acknowledge that there are Bolt OTA Vox's with built-in Moca capability, and that maybe they can take a look at this. I wish there was a way I could revert back to an earlier software version so I can take pictures of my screen before and after and show them to TiVo.
     
  14. FairTaxGuy60

    FairTaxGuy60 New Member

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    Thanks for the suggestion. I may give this a try if I have the time to move a TV to the room with the router. When I get to this, I'll report back.
     
  15. FairTaxGuy60

    FairTaxGuy60 New Member

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    Thanks for your input. When you say latest software versions, are they 21.9.6.v7-USC-11-849? That's what is on mine now.
     
  16. FairTaxGuy60

    FairTaxGuy60 New Member

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    Thanks. New to this board and getting used to the terminology.
     
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  17. DVR_Dave

    DVR_Dave Well-Known Member

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    Have you checked your FiOS gateway to ensure that MoCA was not inadvertently turned off (possibly by a firmware push)? Also, have you power cycled your FiOS gateway?
     
    krkaufman likes this.
  18. FairTaxGuy60

    FairTaxGuy60 New Member

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    I just logged into my Verizon Quantum Gateway and confirmed that Moca is ON. I can also see I am connected to the Moca network on my two TiVo Mini Vox's. And yes, I have power cycled my FiOS Gateway several times during this troubleshooting process.
     
  19. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Perhaps the v7 cleans up the menus? Just a guess. The link to the software release page for TE4:
    Tivo Customer Support Community

    It's not saved for each release, so I use Word to print them out after verifying what they posted is accurate. My signature contains a link to some abbreviations you may run across.
     
  20. FairTaxGuy60

    FairTaxGuy60 New Member

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    They don't even have my 21.9.6.v7 software version listed yet; v5 is the latest. But I'll watch that link to see when they add it. And thanks for the abbreviations link!
     

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