MoCA adapters can't see the Internet

Discussion in 'TiVo Help Center' started by AZrob, Apr 18, 2011.

  1. AZrob

    AZrob Member

    306
    12
    Mar 31, 2002
    Phoenix, AZ
    Hi all,

    Two days ago I bought a pair of Netgear MoCA adapter kits (MCAB1001). Everything hooked up great - I had my two Tivos (1 Premiere, 1 HD) seeing each other, and able to connect to the Internet.

    Then I moved the router, which meant disconnecting and reconnecting everything.

    After that, my Tivos could still "see" and transfer to each other, but they no longer can connect to the Internet. All attempts to reset the Tivo's network settings result in a "Gateway router could not be located" message.

    In my Netgear router admin view, the Tivos do not show up as connected.

    One clue, maybe, is that my MoCA's panel lights show a "coax" connection icon lit (a little gear) on the front panels of the two remote (Tivo-connected) adapters, but not on the base adapter. I'm not sure if this is expected, but I think it would be.

    I have been on the phone with Netgear support, but so far they are stumped. This is a new device for them, and it is also supposed to be pretty much plug and play, and they have not had many calls.

    Has anyone experienced this?

    Any help appreciated...

    Rob from AZ
     
  2. dlfl

    dlfl Cranky old novice

    8,883
    702
    Jul 6, 2006
    Dayton OH

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