I started the evening with about 10 days of missing banner and guide data for multiple channels on both a roamio pro and a 1 tb white bolt. (provider tw/spectrum) At first there was no program banner information on certain channels; picture, but no program info. A call to support resulted in a forced connect on both boxes, after which the bolt was fixed - banner program information and guide data through 12/30 on all channels that I checked, including the ones that previously had no real banner data. The roamio is a different story. The channels have banner program information and guide data to 6:30 p.m. on 12/19, and then nothing until 7:00 p.m on 12/29, at which time the guide data restarts. (both on search and on the guide the listings go from 6:30 12/19 to 7:00 12/29 with nothing in between). Channels with this problem include (but not are limited to) the sd and hd versions of abc, nbc, fox, cbs, and some of the various npr channels. A second call to tech support resulted in a lecture on how to set up a one-pass and a statement that the search data and the guide data were not the same (both search and guide data show the same ten day gap). I asked to speak to a supervisor, but after 15 minutes when no one came on the line, I gave up). This all started when I was told that Jeopardy was not being recorded. I made sure the one-pass properly set up, and it was. But this evening's show was not recorded (7:30 on 5 (sd) and 1200 (hd)). That's when I noticed the missing banner data on the channels. The forced updated fixed that problem, but the roamio still is missing the guide data. I will try a guided setup on the roamio as soon as it has finished its work for the night. Any other suggestions? p.s. I was told that I was setting up my one-pass entries all wrong. Instead of doing it using search information (find program, set up one pass), I should be using guide information because guide is more accurate than search. really? if that's the case do we get two separate down loads - search data and guide data? Sounds like a bunch of (*#!!) to me, but one never knows.