Missing FXX on all 3 boxes.

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Hey. I'm in southern CT on Comcast. Starting today I am not receiving FXX in either hd or sd . I am getting a v53 error. I have 3 boxes. Bolt, Roamio and Premiere. Every other channel is fine. Tightened all connections (I think) and that's about it. Haven't called Comcast yet as it is late Saturday.

 

In system information tuner4 has no channel no frequency and says WRONG CARD STATE and NOT TUNED. Normally I would be concerned but all other tuners are fine and this is happening in all boxes. I did have a power burp at the house causing restarts on everything.

 

It wasn't 6 hours ago. That particular channel is working on the stream app. I checked my bill. No mention of FXX going ip. Yours is the only answer that makes sense.

 

Definitely not here. I watched about 8 Simpsons in a row yesterday. So, after guided setups and restarts all boxes don't have FXX and my Premier has list half it's channels. Good times!!

 

After all is said and done I have lost FXX hd and have FXX in standard def. I don't know if this is something xfinity planned . I have a blank channel with a signal strength of 90 and an snr of 36db. Tuned:success. I don't know what this can be.

 

Again I have FXX in standard def. If a channel goes ip the sd and hd go, correct?

 

called comcast and confirmed the channel is not ip. i should have both sd and hd versions of fxx. i do not. my diagnostics says there is a strong, tuned signal ay ch 1410. keep in mind this is one channel missing on 3 different boxes. maybe tivo can help tomorrow.

 

No it is not fixed. I have settled for SD FXX. I cancelled an appointment. Didnt want some guy tearing up my bedroom and living room for one channel. I did ask that they check everything up to the house, never heard back. I left some harsh feedback on a survey and they did call me about it. My biggest issue is how impossible they make it to speak to someone and by the time you get someone you are ready to kill. They told me to press 9 instead of 0. Maybe it was #. I would be happy with scheduling a call back but this AI they have just hangs up.

 

I have gotten some emails from upper level ppl at Comcast. After a couple days of telling them exactly what was happening, all 3 boxes got FXX back. No tech. Headend problem. I appreciated the attention from Comcast

 

So. Comcast called me 20 minutes ago. Some upper level tech or maybe customer service. He began saying there was no headend problem . I kinda interrupted him and said all was well. He went on to read the report and I guess they sent some signals reauthorizing the card. St one point as he was reading he used the phrase " depending on the age of the TiVo". Anyway this should close this chapter unless something similar happens again.