Mini Vox - Icons Keep Disappearing

Discussion in 'TiVo Mini' started by Rob75, Feb 10, 2019.

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  1. Rob75

    Rob75 Member

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    Nov 24, 2017
    Every couple of weeks my mini vox icons disappear for apps and channels. All I see is a placeholder with text for each one. The only solution I have found is to restart the box and the icons load again. Has anyone else experienced this? Seems like it is a bug.

    The software version on the vox is: 21.8.3.RC4-USH-11-A95

    IMG_20190210_130713496.jpg
     
  2. Rob75

    Rob75 Member

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    Nov 24, 2017
    So it did it again, this about 2 weeks later. The icons for the apps disappear, as well as the icons on the channels within the guide. Only way I know how to correct this is to reboot the mini. I opened a ticket with Tivo support and they were not much help.
     
  3. krkaufman

    krkaufman TDL shepherd

    15,390
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    Nov 25, 2003
    Next time, see if the UI Refresh button sequence can restore the icons, without having to do a full restart:

    From Home, press:
    Thumbs Down
    Thumbs Up
    Play
    Play​
     
  4. Rob75

    Rob75 Member

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    Nov 24, 2017
    Didn't work. It flashes like it's doing something. Doesn't refresh the icons though.
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,506
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    Dec 7, 2012
    Ashland, PA...
    There's a thread: Do channel icons ever get refreshed? which people use to get icons added or changed. You might post there to see if you can get some information. I think the thumbnails come from Akamai, but I don't know the method used for icons. You may have a port blocked by your ISP. Just a guess.

    Does the Mini lose its voice control at the same time?
     
  6. Rob75

    Rob75 Member

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    Nov 24, 2017
    Haven't tested the voice control. Next time this happens I will try it. A full restart clears up the issue. I think if it was a blocked port it wouldn't ever load. Its not just app icons, i also lose the pictures for all of the shows on the horizontal carousel under "My Shows".
     
  7. Rob75

    Rob75 Member

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    Nov 24, 2017
    I may just put this on a digital restart timer outlet and call it a day. It's a stupid bug. I have 2 of the mini vox. The other one I don't believe I have this problem with. I'll have to watch it more closely.
     
  8. AlvisoShowcase

    AlvisoShowcase Member

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    Oct 29, 2017
    I don't think I can be of a lot of help with this... but out of curiosity, How often does this happens?
     
  9. Rob75

    Rob75 Member

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    Nov 24, 2017
    Roughly every 2 weeks.
     
  10. JCParker500

    JCParker500 New Member

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    Dec 15, 2017
    I came to this forum to see if there is a solution to this. :-/ I have the exact problem. All the icons disappear about every 2-weeks or so, and the only way to get them back is a hard reboot. Yours is the first I have seen that I'm not the only one!
     
  11. BallJack

    BallJack New Member

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    Nov 13, 2015
    I see the APP icons in my TiVo mini but I don't see icons under My Shows or What To Watch from the main menu
     
  12. krkaufman

    krkaufman TDL shepherd

    15,390
    2,767
    Nov 25, 2003
    The streaming apps are only available via their own tab from the main menu under the “new experience.” (TE4, Hydra)
     
  13. Rob75

    Rob75 Member

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    Nov 24, 2017
    I'm still having problems with this. Happens for both app icons and channel icons. Seems to impact the premium channel icons more than regular channels.

    I have already tried opening a support ticket, that's a hopeless blackhole.
     
  14. Rob75

    Rob75 Member

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    Nov 24, 2017
    Still an issue. Does TiVo push out updates every 2 weeks or something? Only way to get app and channel icons back is to restart the box.
     

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