Mini Vox - Icons Keep Disappearing

Discussion in 'TiVo Mini' started by Rob75, Feb 10, 2019.

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  1. Rob75

    Rob75 Member

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    Nov 24, 2017
    Every couple of weeks my mini vox icons disappear for apps and channels. All I see is a placeholder with text for each one. The only solution I have found is to restart the box and the icons load again. Has anyone else experienced this? Seems like it is a bug.

    The software version on the vox is: 21.8.3.RC4-USH-11-A95

    IMG_20190210_130713496.jpg
     
  2. Rob75

    Rob75 Member

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    Nov 24, 2017
    So it did it again, this about 2 weeks later. The icons for the apps disappear, as well as the icons on the channels within the guide. Only way I know how to correct this is to reboot the mini. I opened a ticket with Tivo support and they were not much help.
     
  3. krkaufman

    krkaufman TDL shepherd

    15,457
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    Nov 25, 2003
    Next time, see if the UI Refresh button sequence can restore the icons, without having to do a full restart:

    From Home, press:
    Thumbs Down
    Thumbs Up
    Play
    Play​
     
  4. Rob75

    Rob75 Member

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    Nov 24, 2017
    Didn't work. It flashes like it's doing something. Doesn't refresh the icons though.
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    There's a thread: Do channel icons ever get refreshed? which people use to get icons added or changed. You might post there to see if you can get some information. I think the thumbnails come from Akamai, but I don't know the method used for icons. You may have a port blocked by your ISP. Just a guess.

    Does the Mini lose its voice control at the same time?
     
  6. Rob75

    Rob75 Member

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    Nov 24, 2017
    Haven't tested the voice control. Next time this happens I will try it. A full restart clears up the issue. I think if it was a blocked port it wouldn't ever load. Its not just app icons, i also lose the pictures for all of the shows on the horizontal carousel under "My Shows".
     
  7. Rob75

    Rob75 Member

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    Nov 24, 2017
    I may just put this on a digital restart timer outlet and call it a day. It's a stupid bug. I have 2 of the mini vox. The other one I don't believe I have this problem with. I'll have to watch it more closely.
     
  8. AlvisoShowcase

    AlvisoShowcase Member

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    I don't think I can be of a lot of help with this... but out of curiosity, How often does this happens?
     
  9. Rob75

    Rob75 Member

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    Nov 24, 2017
    Roughly every 2 weeks.
     
  10. JCParker500

    JCParker500 New Member

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    Dec 15, 2017
    I came to this forum to see if there is a solution to this. :-/ I have the exact problem. All the icons disappear about every 2-weeks or so, and the only way to get them back is a hard reboot. Yours is the first I have seen that I'm not the only one!
     
  11. BallJack

    BallJack New Member

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    Nov 13, 2015
    I see the APP icons in my TiVo mini but I don't see icons under My Shows or What To Watch from the main menu
     
  12. krkaufman

    krkaufman TDL shepherd

    15,457
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    Nov 25, 2003
    The streaming apps are only available via their own tab from the main menu under the “new experience.” (TE4, Hydra)
     
  13. Rob75

    Rob75 Member

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    Nov 24, 2017
    I'm still having problems with this. Happens for both app icons and channel icons. Seems to impact the premium channel icons more than regular channels.

    I have already tried opening a support ticket, that's a hopeless blackhole.
     
  14. Rob75

    Rob75 Member

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    Nov 24, 2017
    Still an issue. Does TiVo push out updates every 2 weeks or something? Only way to get app and channel icons back is to restart the box.
     
  15. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    No they don't. Updates are not very frequent.

    Scott
     
  16. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,878
    3,399
    Dec 7, 2012
    Ashland, PA...
    After every service connection it's a crap shoot whether I will have in-guide ads. But this is the host and the Mini VOX. I always check the apps and they are never missing.
     
  17. AlvisoShowcase

    AlvisoShowcase Member

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    He, have you tried contacting customer service? This appears to be either an issue with your network or the mini. I understand that dealing with CS may be a pain but they may be able to help or at least forward the issue to an engr for review
     

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