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Mini loses connection repeatedly

Discussion in 'TiVo Mini' started by notting, Oct 26, 2016.

  1. Jul 22, 2018 #81 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    One: disable IGMP Proxying
    Two: disable QoS
    Three: MoCA would be better.

    I use a R8000 and never have a Mini issue. I usually have one and sometimes three Mini units on-line. The "stutter" issue can be duplicated by using a slow connection. The QoS logic can slow down a connection. A reboot of the router stops the slowdown for a few hours. Also, my R7000 and R7500 had disconnect issues.
     
  2. Jul 22, 2018 #82 of 104
    WestCoastD

    WestCoastD New Member

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    Nov 19, 2015
    thanks

    As I mentioned I initially used a MoCa setup, worked great for the most part. I liked the fact that the MoCa configuration is separate from the etherNET(yes, etherNET)/Powerline adapter run's, and seemed to provide more bandwidth?

    However, we eventually started experiencing unstable/erratic interNET operation, resulting in randomn drop-out's, constantly (while using PC's). And, again, this behavior seemed to worsen late into the day.

    So I had Spectrum do a service call. The technician went under the house, analyzed the cable (coax) wiring configuration, he explained: the main cable line coming into the house connected to a splitter, which was then daisy-chained to maybe two other splitters. Essentially there were like 4 drops connected to this splitter array, creating impedance (behaving like an "antenna"). So he chucked the splitter array mess into the trash and started new. He used a single new splitter, then ran two new drops- one drop dedicated to my PC/etherNET infrastructure (ie. modem, router, etc.,..); the other drop dedicated directly to the TiVo set-up (Roamio Plus-Pro DVR & Cisco Tuning Adapter). So I reset my TiVo system for etherNET/Powerline Adapter operation. InterNET service has been mostly solid, not one drop-out. And TV broadcast has been pretty good for the most part, very few (if any) drop-outs, up until two weeks ago.

    Furthermore, the Spectrum technician explained to me I would have to request some other 3rd-party service (Geek Squad, etc.,...), to properly set-up/configure a new home network such that I could re-adopt a MoCa operation.

    So far, at this point (today, July 22, 2018), I have replaced the Living Room Netgear Switch, and Powerline Adapter with new units, and still experiencing drop-out's, constantly. Frustrated. The only other "suspect's" would be the Media Room- Netgear Switch, TiVo Roamio Plus-Pro DVR, or possibly the Netgear (R7000) Router. Hmmmm......

    I have a new Netgear X10 AD7200 (R9000) router, but this change won't be that physically simply for me, it will take a lot of moving around heavy furniture.

    My Arris TM-1602 Modem is brand new.
     
    Last edited: Jul 22, 2018
  3. Jul 22, 2018 #83 of 104
    WestCoastD

    WestCoastD New Member

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    Nov 19, 2015
    Thanks for your input.

    So far, at this point (today, July 22, 2018), I have replaced the Living Room Netgear Switch, and Powerline Adapter with new units, and still experiencing drop-out's, constantly. Frustrated. The only other "suspect's" would be the Media Room- Netgear Switch, TiVo Roamio Plus-Pro DVR, or possibly the Netgear R7000 Router. Hmmmm......

    I have a new Netgear X10 AD7200 (R9000) router, but this change won't be that physically simply for me, it will take a lot of moving around heavy furniture. But since you mention that you experienced disconnect issues with your R7000 router, I would bet money that would be my key issue. It seems my R7000 has been "compromized" by heat and age.

    My Arris TM-1602 Modem is brand new.
     
    Last edited: Jul 22, 2018
  4. Jul 22, 2018 #84 of 104
    krkaufman

    krkaufman TDL shepherd

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    This is highly suspect. I certainly agree that the Spectrum technician would/could not help you with setting up a MoCA network, but you should be able to do so solo, maybe w/ some assistance from TCF, provided the technician didn’t leave you with a coax plant hostile to MoCA connectivity. (That is, depending on your DIY stance.)

    Bottom line, Powerline can work but it’s inconsistent. Maybe you added some new electronic device, recently, that is affecting connectivity. (complete speculation) If the drops are available, Ethernet and MoCA are the way to go. I’ll leave the Powerline troubleshooting to someone who uses it; but will monitor the thread should you want to re-examine MoCA possibilities.
     
    Last edited: Jul 22, 2018
  5. Jul 23, 2018 #85 of 104
    WestCoastD

    WestCoastD New Member

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    yeah, I would prefer to go back to MoCa. However the technician disconnected the coax leg (underneath my house) that attatched to my Living Room set-up. He also monkeyed around with things behind my main Media Room system rack, re-doing coax connections (I think he removed the MoCa filter and kept it). Actually I could perform the MoCa set-up myself, but I'm in a wheelchair, can't physically manueaver the wiring and equipment.

    I would have to somehow "create" a new, additional, coax run to my Living Room system (which is integrated to the main coax line)
     
  6. Jul 23, 2018 #86 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Even if you can't do the physical work to change the router (sweet, but $$$), you can still disable QoS and IGMP Proxying on your R7000.

    "Heat & Age"? Is that what you call bugs?
     
  7. Jul 23, 2018 #87 of 104
    snerd

    snerd Active Member

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    All electronic devices (especially semiconductors, but even things as basic as resistors) degrade over time, and the rate of degradation is accelerated at higher temperature.
     
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  8. Jul 23, 2018 #88 of 104
    krkaufman

    krkaufman TDL shepherd

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    Well, having whole coax outlets disconnected certainly fits the “MoCA-hostile” caveat. The “PoE” MoCA filter being removed is the least of your issues.

    At a minimum, then, I’d look to get MoCA working where possible (between the DVR and router) to leave Powerline for the device(s)/location(s) that have no other option; and I’d then look to pester/pressure Spectrum to fix the coax plant they left in shambles.

    (Honestly, the time-of-day symptoms lead me to suspect that some cable co. component outside your home has heat damage. Unless you have no AC.)
     
  9. Jul 23, 2018 #89 of 104
    WestCoastD

    WestCoastD New Member

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    I will check into this today (before I make any physical changes)

    I purchased back during 2017 holiday sale's on Amazon, pretty good price. Only thing, it's way bigger (and heavier) than I expected
     
    Last edited: Jul 23, 2018
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  10. Jul 23, 2018 #90 of 104
    WestCoastD

    WestCoastD New Member

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    Nov 19, 2015
    yeah, if I am able to restore my MoCa set-up I will want a PoE filter

    yeah I have the TiVo Roamio DVR located in the same room with my PC/Network infrastructure (modem, router, PC's, etc.,....). So, could I actually operate in MoCa mode using coax connection between DVR and router [only]? While the two Mini's (one in the Living Room, and one in the Bedroom) connect via-etherNET/Powerline Adapter's ?

    Our main TV viewing area is usually in the "Living Room" or "Bedroom" (which are only accessible via-Powerline Adapters presently). I would have to have someone make a few coax cable runs throughout house (either via-attic, or underneath the house- which Spectrum would screw with if they make a service call).

    The TiVo Roamio Plus-Pro DVR and PC infrastructure (ie. modem, router, network drives, PC's) are located in my "Media Room", where I have a home theater. I built the complete system, including- custom made cable's and wiring. I only needed someone to move stuff around. Took me literally 6 months

    we have AC but it's not completely efficient. The location of my network infrastructure is positioned nearly in front of a window such that the late-afternoon sun appears. It definitely gets warm during summer months. And it's no coincidence that our troubles began just after experiencing record heat two weeks ago (118 degrees, here in Los Angeles suburbs).

    I've attatched an image of my PC infrastructure table: the Netgear router sits on the upper shelf/deck, along-side the Arris modem, and speakers. Below the shelf/upper-deck are three WD MyBook network (NAS) drives, along-side Netgear switch on one side, APC UPS and Alienware PC on the otherside. The MyBook drives generate heat underneath the upper-shelf making the environment warm/hot for the router above. I plan to install a fan while I'm swapping-out the Netgear router for the new model (R9000).
     

    Attached Files:

    Last edited: Jul 23, 2018
  11. Jul 24, 2018 #91 of 104
    WestCoastD

    WestCoastD New Member

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    Nov 19, 2015
    I checked these settings, none were enabled (and they were never ever touched by me).

    I also noticed that there are new router updates that have never been installed, not sure if this would help my situation?
     

    Attached Files:

  12. Jul 24, 2018 #92 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I finally installed my update. I held off for a year. It changed my UI for connected devices. I finally figured how often I use it and just installed it to get rid of the message. I asked Netgear if they could get back the other UI, but it was like talking to TiVo's support - waste of time. I hope you get stuff working.

    I have tested four simultaneous HD streams to my Mini units with the R8000. It has the power. I hope you get that R9000 on-line.
     
  13. Jul 24, 2018 #93 of 104
    HerronScott

    HerronScott Well-Known Member

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    Probably a good thing since the recent Netgear updates have been security related (including VPNfilter hack) even if yours is not one of the ones on this list (we had at least 2 on our older WNDR4000).

    FBI: Protect yourself from VPNFilter malware; reboot your router now

    Scott
     
  14. Aug 6, 2018 #94 of 104
    Pacomartin

    Pacomartin Member

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    I have an ARRIS MG2 DVR and two mini compatible boxes running TiVo software. There is no MOCA being used, but the DVR and more often the secondary boxes needed to be hard rebooted frequently.
    I bought a gigabit TPLINK switch from Home Depot for $16 and plugged the DVR and the minis into there, and then connected the switch to the router. I figured that if the internet went down I would still have a LAN and allow me to watch Live TV on the minis. It works like a charm, but it also greatly reduced the number of time I had to do a hard reboot.
     
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  15. Aug 10, 2018 #95 of 104
    sophosoft

    sophosoft New Member

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    Does anyone know if the 10 units per TiVo Account (full and minis, regardless of physical network location) limitation issue has ever been resolved?

    My unit expansion last year put me over 10 units on my TiVo account which caused my mini client boxes to fail to find their primary server boxes in all locations where minis were present. Back then I had to move off some of my old inactive boxes to a second TiVo user account to fix the issue (after MUCH head scratching on this not well caveated issue), but fear it will rear its ugly head again now that I see TiVo has auto-added my new "Summer Breeze" units to my primary TiVo account and thus put me over 10 total units again on my original TiVo account. :grimacing:

    Thanks for any insight/news.
     
  16. Aug 10, 2018 #96 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I thought it was 12.
     
  17. Aug 10, 2018 #97 of 104
    sophosoft

    sophosoft New Member

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  18. Aug 10, 2018 #98 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Last edited: Aug 10, 2018
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  19. Aug 11, 2018 #99 of 104
    sophosoft

    sophosoft New Member

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    :sunglasses: They must have upped it at some point (just wish it were some larger binary number like 16 or 32 that both made sense and was unlikely to ever come into play).
     
  20. mvpgoblue

    mvpgoblue New Member

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    Well, here we are a year later. I was having problems with my Mini also. I replaced an older switch with the same GS116Ev2 switch (not knowing all of the above) and the problems got WORSE affecting both a Mini and a Mini VOX. I just turned off IGMP Snooping and so far so good! This has been plaguing me for months. I had looked through some threads but focused on the first and last pages of this thread. I started re-reading everything I could and came across this solution.

    I'm not sure you guys will ever see this, but THANK YOU SO MUCH! I hope this really is my solution as I've been through a nightmare of challenges with TiVo and any other support I could find. That has included changing cables, settings, swapping out a Mini for a refurbished one, etc.
     
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