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Mini loses connection repeatedly

Discussion in 'TiVo Mini' started by notting, Oct 26, 2016.

  1. Dec 21, 2016 #21 of 104
    fcfc2

    fcfc2 Well-Known Member

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    If you aren't already doing it, set a fixed/static/reserved IP on the ROUTER for all of your Tivos. Might also want to do this with the problem device.
     
  2. Dec 21, 2016 #22 of 104
    frankmcpartland

    frankmcpartland New Member

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    Dec 20, 2016
    Thanks, would I need to do it for all the Tivo devices?
     
  3. Dec 23, 2016 #23 of 104
    lillevig

    lillevig Cold in East Iowa

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    Dec 6, 2010
    Marion, Iowa
    Ok, just bought a new Mini instead of a used Premiere for the basement exercise area. BIG MISTAKE. It's bad enough that the Mini goes to the "Lost connection" screen about once an hour but it is unconscionable that it can't recover on it's own. Instead, I have to manually go back to TiVo Central, then manually select live TV, or manually resume the recording that was playing. My wife is really irritated that her exercise videos that ran flawlessly on an old S2 box now get interrupted when streaming from another TiVo over Ethernet. I suppose I could waste another $90 on the off chance that a MoCa setup might fix the problem but why should I when this is clearly a TiVo issue?
     
  4. Dec 23, 2016 #24 of 104
    DatCFC

    DatCFC New Member

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    Nov 22, 2016
    This has also seemingly helped me as well.
    I'll setup DHCP reservation next as recommended by some.

    CFC
     
  5. Jan 2, 2017 #25 of 104
    tvmaster2

    tvmaster2 Well-Known Member

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    I have tried everything possible to alleviate this ongoing problem of having to unplug the Mini twice a day to make it work.
    I finally troubleshot by moving it to a different room, and now, the ONLY thing that makes sense is the TV it's plugged into (changed the HDMI cable as well), a Vizio smart t.v.
    Any chance it's a handshaking error that's doing this when the Vizio gets turned on, freezing the Tivo Mini?
    I ran the identical cables and switch to both a Sony Bravia and a second, older Vizio, and didn't get the problem once.
    How could a particular TV cause this?
     
  6. Jan 2, 2017 #26 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    13,833
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    Dec 7, 2012
    Ashland, PA...
    My modem was disconnecting (rebooting) twice a day. I had the tech out and he used a signal detector to look for noise since my signal was fine. Turns out it was noise generated by my TV. Guess what TV? Yes, Vizio. TV now at sister's house (she has dish). No more disconnects. I could have moved the modem, but I didn't like the TV anyhow.
     
  7. Jan 2, 2017 #27 of 104
    tvmaster2

    tvmaster2 Well-Known Member

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    Well isn't that interesting. OK, I'll make the final test: moving the Bravia to replace the Vizio and hold my breath... thanks
     
  8. Jan 3, 2017 #28 of 104
    jwcollins

    jwcollins New Member

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    Jan 20, 2004
    Livermore, CA
    Hi all. Just thought I'd post to the group since I was able to debug my problem with V87 errors between a new-ish Tivo mini and our Roamio.

    Both devices are on Cat5e ethernet connections, running back to a gigabit Ethernet switch in our wiring closet. I have both setup with DHCP reservation addresses on our local network, so that their local IP addresses never change. But the mini had been useless. When watching live TV, it would throw a V87 about every 3 minutes.

    I wondered if the ethernet switch was trying to negotiate for gigabit connections despite having only Cat5e cabling. So I substituted patch cables that only run 2 pairs (and thus cannot possibly support gigabit ethernet). That didn't help.

    Then on a lark, I moved both devices to the built-in 4-port switch on my TP-Link router. And that worked! So my conclusion is that my Linksys LGS116P gigabit ethernet switch is at fault. I don't know if it's a bad unit, or if it's buggy firmware, or just plain doesn't play nice with Tivo streaming. But if you're having this V87 problem with your Tivo mini on ethernet, try plugging your Tivos into a different ethernet switch and see if that fixes it.

    Regards,
    Jeff
     
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  9. Jan 4, 2017 #29 of 104
    Mike Merusi

    Mike Merusi New Member

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    Jan 4, 2017
    This is super annoying. My 2 TiVo minis have been losing connection multiple times a day for the past few weeks and they are less than a year old. Bolt works fine. It's saying I lost internet connection which makes no sense since every other device in my house works just fine. Of course their customer service is never open when I'm home at night and actually have time to call. I'm debating whether or not to even renew my service. Not very happy with them right now....
     
  10. Jan 4, 2017 #30 of 104
    krkaufman

    krkaufman TDL shepherd

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    Are the Minis connected via MoCA or Ethernet? Any details on your setup would be useful if you're looking for any troubleshooting help.
     
  11. Jan 5, 2017 #31 of 104
    tvmaster2

    tvmaster2 Well-Known Member

    2,557
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    how do you get control of them? Do you have to physically unplug/replug them in?
     
  12. Jan 6, 2017 #32 of 104
    tvmaster2

    tvmaster2 Well-Known Member

    2,557
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    Well, believe it or not, the Vizio TV seems to be the problem. After troubleshooting everything possible, every scenario works EXCEPT plugging into the Vizio's HDMI inputs. It doesn't seem to matter if CEC or ARC features are disabled, but the combination of TiVo Mini and this one, Vizio locks up the TiVo every time.
    Who would have thought.
    And, this just reminded me that one of my satellite receivers died connected via HDMI to this TV, the first of seven satellite receivers that's gone bad in 15 years.
    What on earth could be the problem with this TV?
     
    Last edited: Jan 6, 2017
    JoeKustra and krkaufman like this.
  13. Jan 6, 2017 #33 of 104
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    Evil Spirits. :D
     
  14. Jan 7, 2017 #34 of 104
    timbracken

    timbracken Member

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    Sep 16, 2016
    I think you may be on to something there. I plugged my moca adaptor from my switch by my router into my router directly, and I think that might have been the "fix" to avoid the constant v87 errors on my mini. Hard to say though...and I don't want to reverse it back again to test since I haven't had those errors in weeks! :)
     
  15. Jan 12, 2017 #35 of 104
    homersby

    homersby Member

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    Dec 10, 2015
    Same here. 2 minis just started doing this after the last update that seems to have fixed the not releasing tuner problem has created a new problem. Whenever I turn either one on to TV, at some point I get a message about losing signal or MOCA connection. I can get it back right away, but something is definitely wrong and changed just recently. I have not made any changes in my home that would cause this.

     
  16. Jan 14, 2017 #36 of 104
    timbracken

    timbracken Member

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    Sep 16, 2016
    Well I bricked my 3 months old mini by watching YouTube. It just froze all of a sudden, and could never get my mini back. Unplug/plug back in and all I get is static TiVo image on screen. Tried multiple times to no avail. Tech support said I did all I can do and have to exchange. Of course I'm just past my 90 day warranty so I have to pay $30. Unbelievable. How common of a problem is this? And 90 days warranty is ridiculous.
     
  17. Jan 14, 2017 #37 of 104
    CybrFyre

    CybrFyre Member

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    Mar 25, 2008
    Just had to power cycle everything.. couldn't watch live tv or a recording.. all seems well, now.

    Sent from my Pixel C using Tapatalk
     
  18. Jan 15, 2017 #38 of 104
    pbakers

    pbakers Member

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    Sep 29, 2009
    Richmond, Tx
    In the same boat. I have a Roamio Plus and 4 minis. Since sometime in December all minis occasionally drop the connection with the V87 error. Usually only during live TV but I have seen a few during playback. All are hardwired via Ethernet through a TP-Link router and a few switches. Been working fine for 2 years until December and nothing has changed in my network. Sometimes I can go several days without it happening, then it will happen every few minutes for a while. Anyone found a definite fix? Was there an update sometime around Dec 2016 that could have introduced this? Thanks




    Sent from my iPhone using Tapatalk
     
  19. Jan 16, 2017 #39 of 104
    njweb

    njweb New Member

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    Aug 23, 2015
    Same boat here!
    Never had issues with TiVo disconnects in the past. Now I am getting "TiVo device has lost connection" (V87) errors every day or two at most. The issue is usually quickly resolved each time, but these disconnects are still annoying (had me thinking my router had an issue).

    Hopefully TiVo is reading these posts and will fix it. Forced software updates give us no choice in this matter (users can't even revert to the previous versions).
     
  20. Jan 17, 2017 #40 of 104
    scottchez

    scottchez Member

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    Dec 1, 2003
    I get the same V87 error. I have Two minis, it is worse when using both at the same time or taking one out of sleep mode. Almost like there is a spike in traffic when a new mini is on or is changing channels. I am using MOCA. it says 270 mbps speeds both ways.
    TX is -24 if that helps.
    Everyone should post an issue on the main Tivo web site, if enough people do they will fix this.
     

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