I am trying to help a customer do his own restore but everytime he tries the restore the process hangs midstream. He downloaded a fresh image and the same thing happened. I recall this happening to me months ago but do not remember what I did to get around problem. Any insight here would be most appreciated. The tivo drive is only months old so unlikely bad. The backup image is on a fourth partition (FAT32) on his primary hard drive. The first three partitions are NTFS.