Mediacom MoCA adapter installation

Discussion in 'TiVo Help Center' started by mr570, Aug 28, 2020.

  1. mr570

    mr570 New Member

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    Aug 28, 2020

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    Hi all. My family just switched to Mediacom high speed cable internet. We purchased our own cable modem and wireless router, but upon installation were told that we could not use our equipment and instead had to use Mediacom's technicolor TC8717. I think overall it's a nice device, certainly better than any of the residential gateways AT&T allowed its customers, though wireless coverage is rather poor.

    So after speaking with a tech who was over for unrelated reasons, we were told that we *can* use our own wireless equipment, provided we still use the TC8717 for phone access, and purchase a MoCA adapter to run along with our own cable modem and wireless router. So that's what we did. Now my issue is that I'm having trouble finding any sort of documentation online about this particular MoCA adapter. And Mediacom only sent standard documentation about setting up your equipment, which doesn't include anything related to a MoCA adapter. Here is what we are working with:
    • technicolor TC8717 cable modem
    • ASUS RT-AC66U wireless router
    • Netgear CM600 cable modem
    • hitron HT-EM2 MoCA 2.0 adapter
    What should I expect for installation? A tech is supposed to come out and do this themselves, but I have my doubts given the subcontractor who set up service in the first place didn't even finish authorizing our account. We had someone else's internet and cable service for several days before an actual Mediacom service tech could come out and clean up the mess the subcontractor made! Really odd experience, and it honestly makes me a little weary about another subcontractor coming out and messing install up for this MoCA adapter.

    Should this be relatively plug and play? Do I need to set up the ASUS wireless network/settings beforehand for any reason? I'm a bit confused about how the MoCA adapter works with the equipment that we have. It looks like you plug the coax coming out of the wall into the MoCA adapter, plug another coax between the adapter and the cable modem, and then finally plug the adapter into your wireless router via Ethernet. Is that correct?

    Thanks for any and all help.
     
  2. krkaufman

    krkaufman TDL shepherd

    15,650
    2,855
    Nov 25, 2003
    Data sheet w/ some installation info, >here<

    edit: To be clear, this is a standard MoCA 2.0 adapter (not bonded)

    edit: p.s. The connection info for the Hitron wireless extender (HT-EMN2) may be the same as for the HT-EM2 MoCA adapter, should you need to manually configure the MoCA adapter. (see here)
     
    Last edited: Aug 28, 2020
  3. krkaufman

    krkaufman TDL shepherd

    15,650
    2,855
    Nov 25, 2003
    First question would be ... why do you need a MoCA adapter at all? Do you have devices on your home network that require a coax MoCA connection (e.g. TiVo boxes, wireless network extenders)?

    (MoCA connectivity can most certainly be beneficial; just don't want you doing something simply because Mediacom says that you have to based on a scripted response.)
     
  4. krkaufman

    krkaufman TDL shepherd

    15,650
    2,855
    Nov 25, 2003
    Of the equipment you've listed, what do you have currently connected and operational?
     
  5. krkaufman

    krkaufman TDL shepherd

    15,650
    2,855
    Nov 25, 2003

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    As an aside, if you're not outside your return window, that seems a steep price ($75 per Amazon) for a standard MoCA 2.0 adapter. Motorola's MM1000 bonded MoCA 2.0 adapter can be had for $70 ($5 discount for double the speed max).

    Many options exist (e.g.), depending on your performance, budget requirements.
     
    Last edited: Aug 28, 2020
  6. mr570

    mr570 New Member

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    Aug 28, 2020
    Thanks for the replies, @krkaufman.

    We have TiVo DVR service that we would prefer to keep. The cable modem we bought is not MoCA compatible. So in order to use that equipment for internet, we would have to disable Mediacom's technicolor cable modem. But doing this affects TiVo service, which is another problem that would have to be solved somehow, and thus the need for the adapter.

    We actually paid $40 for this particular MoCA adapter that was sent to us by Mediacom. I'm not sure if we had any other choice but I didn't really ask. I don't really care either.

    As of today, only the Mediacom equipment (technicolor TC8717) is operational.
     

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