Marquee network

Discussion in 'TiVo Help Center' started by skates94, Jul 25, 2020.

  1. skates94

    skates94 New Member

    27
    2
    Nov 24, 2002
    I have a Tivo series 6 with cable cards. I was told by Comcast that I cannot get the Marquee Network because it's not compatible with cable cards. Is this true? Is there anything I can do to get this network? I want to watch the Cubs.
     
  2. dishrich

    dishrich Active Member

    948
    71
    Jan 16, 2002
    Springfield, IL
    Would help if you told us where you're located at, as that sometimes DOES make a diff if a particular channel is IP-only or not.
    I CAN tell you though, at least for in-market TV subs, Comcast appears to have made it QAM, (both HD & SD channels) as it works on BOTH my Tivo & non-X1 Comcast DVR as we speak. It may be a different story though, if they added Marquee out-of-market.

    BUT...obviously since Comcast added this channel at the 11th hour, Tivo has NOT updated it's database with these new channels; have you looked around for any new channel additions w/missing guide data? On our system, they are:
    84 SD
    672 HD
    1254 HD/MCLU (if your system added this channel in QAM, you should find it on this channel in HD, as the MCLU is consistent across the country)
    If you find new channels w/no guide data, if they are Marquee & you have a (basic) pkg with other RSN's, you should already be able to view them now...you just won't have guide data. ;)
     
    Last edited: Jul 25, 2020
  3. skates94

    skates94 New Member

    27
    2
    Nov 24, 2002
    I'm in the Chicago suburbs. I get a "this channel is not authorized. contact your able provider for more information. V58 on 84, 202, and 1254 for all 3 Marquee channels. 672 is LifeTv.

    Yesterday I ran guided setup and reconnected to the network. Anything else I should try?
     
  4. dishrich

    dishrich Active Member

    948
    71
    Jan 16, 2002
    Springfield, IL
    The issue is with Comcast, not with Tivo...so rerunning setup won't fix it. And honestly I think ALL the Comcast CSR's now, ALWAYS say that BS when they get a CC call...just because they (& Comcast in general) DON'T want to deal with CC's anymore. :rolleyes:

    What is your current TV pkg? Do you currently get NBC Sports Chicago as part of your pkg? If you do, then you certainly should be getting Marquee. In case anyone questions this, I attached a pic of mine working fine today.

    Go into your Comcast online account & try refreshing your TV service; I tried looking my CC up, but today my TV account says "we have an outage in your area"...but my TV works just fine. :rolleyes: The other thing you could try, is to simply call them back & just ask them to refresh your TV account & see if you can get the CSR to do that. OR, try calling the cablecard hotline; it's 877-405-2298. Tell them you actually see the channels ON your CC, but they need to be (re) authorized.
    The other issue might simply be, your area hasn't gotten around to get the authorizations on all boxes (& CC's) updated; it may fix itself in the next couple days. (I know that doesn't help you now)
    Marquee Tivo.jpeg
     
    Last edited: Jul 25, 2020
  5. skates94

    skates94 New Member

    27
    2
    Nov 24, 2002
    Thank you for taking the time to write this out.

    I have the Digital Economy 100+ Channels package. The billing department said I have a plan eligible for Marquee. I get NBC Sports Chicago. The last Comcast person I spoke to (so many for so many hours) was trying to tell me that I would get Marquee on 200 or 201. Those are my NBC Sports channels which I get.

    Is the refresh a signal to the box? They've sent that yesterday and today.

    I live in the suburbs and all my neighbors (none have cc that I know of) have Marquee working.
     
  6. dishrich

    dishrich Active Member

    948
    71
    Jan 16, 2002
    Springfield, IL
    Again, sounds like the authorization for the new channels haven't been added to your service tier/CC; your package is not one that I'm familiar with. (I have Dig Preferred myself, that I've had for years now; Marquee has been working for me since it came on yesterday)
    Other than calling the CC number I already gave you, you may just have to wait until Comcast gets around to getting the authorizations updated. OR...you might try registering & posting here, where they have Comcast reps that can fix issues like yours:
    Comcast Direct forum | DSLReports, ISP Information
     
  7. SullyND

    SullyND W: 33-9 (Camping World Bowl) TCF Club

    11,523
    1,638
    Dec 30, 2004
    Chicago Burbs
    Perhaps it’s time to switch to the better team. I have no trouble watching the White Sox on my TiVo. ;)
     
  8. skates94

    skates94 New Member

    27
    2
    Nov 24, 2002
    @SullyND - Ha!

    To everyone else, thank you! It was something to do with my package. They put me on a new plan, locked me in at the same rate for 24 months, and now I have Marquee.
     
    randyb359 and dishrich like this.
  9. skates94

    skates94 New Member

    27
    2
    Nov 24, 2002
    @dishrich - It still says "title not available" in the guide so I can't record the games. Do you have this issue? If not, what do I need to do to resolve it? Guided setup?

    Thanks!
     
  10. dishrich

    dishrich Active Member

    948
    71
    Jan 16, 2002
    Springfield, IL
    Yes, of course I do...& probably so do ALL Comcast/Tivo subs...I don't really watch this channel & I've been tied up with other things, so I haven't even bothered to open a support ticket myself. ;) I'm not sure if this is your first experience with Tivo, so...

    1st - please STOP with the guided setup! While that (sometimes) can resolve issues - this is NOT one of those times.

    2nd - you CAN actually record games, or ANY other prog, w/out guide data, but you'll have to setup manual recordings though, until the guide data is added.

    3rd - you HAVE to understand as I already explained to you in my OP, the whole issue is "since Comcast added this channel at the 11th (& 1/2) hour, Tivo has NOT updated it's database with these new channels". And if/when Tivo actually DOES get the notification from Comcast (or any other cable co) it normally takes at the VERY least a week or two, (or more, actually) for it to get added to the appropriate channel lineup databases. (there's literally hundreds of these lineups, that represent all the numerous cable co/systems, from all over the country, that Tivo admins have to touch on a individual basis; just think about ALL the individual Comcast systems in IL & all the other states alone, that JUST NOW got Marquee added ;) ) It has NOT even been a week yet, that they were added (last Friday)...

    4th - it's very possible (& likely), that Comcast has NOT even bothered to send all these appropriate updates to the Rovi guide service, that not only Tivo uses & owns, but also provides EPG data to other providers, such as DISH. (DISH of course, isn't adding Marquee, so they don't have to worry about it :D ) Since Comcast is letting cablecard users rot on the vine, they really don't have a lot of incentive to send these updates to Rovi, as they have to send specific notifications for the cablecard subs - which IS more work for them. AND...it sure ain't going to get any better as time goes on! :eek:

    5th - So what you need to do, is send a service request to the Tivo help desk, & keep your fingers crossed they are actually successful at getting your system's database updated. You should (normally) get a message on your Tivo when a channel is added/deleted/changed, & then it should appear in your guide - all w/out repeating GS. Login to your Tivo account & go to this link:
    Tivo Customer Support Community
    edit: I DID now open a ticket on this...so maybe if you do as well, there's a better chance we'll BOTH get it on our lineups.

    Good luck with your ticket & have patience...you (we) really don't have much other choice, if one is to remain in the Tivo playpen. ;)
     
    Last edited: Jul 30, 2020
  11. dishrich

    dishrich Active Member

    948
    71
    Jan 16, 2002
    Springfield, IL
    So skates...have any of your Marquee channels been added yet??? I got one added today down here - but it's YOUR channel 202, which does NOT even exist on our system! :mad: (maybe you also got it as well, just maybe... ;) )
    As I said above, with an addition...
     

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