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March Patch Tuesday broke ability to playback Tivo recordings?

Discussion in 'TiVo Home Media Features & TiVoToGo' started by Puppy76, Mar 15, 2017.

  1. Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    I hope it's okay that I'm cross posting this with the "help" forum...I forgot that there was a separate explicit TiVoToGo forum!

    So at least with Windows 10, yesterday's (March 2017) Patch Tuesday seems to have broken the ability to play back TiVo recorded files using Microsoft's programs (Windows Media Player, Movies & TV).

    VLC still works since it's doing it's own thing, but...I'm not super happy about this.

    I even tried uninstalling "DVD Player" which is what adds the MPEG2 Codec, then reinstalled it, and it didn't help...

    Guess I'll try to use that "contact support" thing to let Microsoft know, for all the good that'll probably do :-/
     
  2. justen_m

    justen_m Cheesehead

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    WTF, I thought I replied to this already. Oh, I did. This is a double post. You should delete one.

    My reply to your other post...

    ??? VLC shouldn't be able to play .TiVo files. They are encrypted. It should only work on .TiVo files that have been decoded, aka straight mpeg-2.

    In any case, my Windows 10 Home machine updated to 14393.953 yesterday. It is still able to play .TiVo files with Windows Media Player. The reported version of WMP is 12.0.14393.953. Looks like a new version of WMP shipped with the update? WMP still works with mpg and mp4, too.
     
  3. Puppy76

    Puppy76 Active Member

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    By the way, here's the event log error when Windows Media Player/TV & Movies crashes:

    Faulting application name: Video.UI.exe, version: 10.17012.1030.0, time stamp: 0x58a42d56
    Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5c12
    Exception code: 0xc0000005
    Fault offset: 0x000000000000349d
    Faulting process id: 0x1dd0
    Faulting application start time: 0x01d29da6b8ea7f5b
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17012.10301.0_x64__8wekyb3d8bbwe\Video.UI.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\CompPkgSup.DLL
    Report Id: 0cd74a95-893e-4528-9300-caaf9cea45ad
    Faulting package full name: Microsoft.ZuneVideo_10.17012.10301.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: Microsoft.ZuneVideo
     
  4. Puppy76

    Puppy76 Active Member

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    Out of curiosity, are you running 32 or 64-bit Windows?

    You wouldn't think that would matter, but who knows...
     
  5. justen_m

    justen_m Cheesehead

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    64-bit here. I've just tested my two Windows 10 systems, both 64-bit,
    Home, 1607, 14393.953, WMP 12.0.14393.953
    and
    Pro, 1703, 15058.0, WMP 12.0.150158.0

    And playing .TiVo files works fine for both. As a sanity check, I used TiVo Desktop 2.8.3 to download a file to both from my Roamio Plus. Both can play files from within TD, or just right click the file an open with WMP.

    Have you tried uninstalling and re-installing TiVo Desktop?
     
  6. Puppy76

    Puppy76 Active Member

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    [QUOTE
    Have you tried uninstalling and re-installing TiVo Desktop?[/QUOTE]

    I haven't, and that's a good idea, but won't affect anything here as it doesn't work for any MPEG2 files.

    I just double checked and it does work for MPEG2...I wonder if this is something fairly simple that Microsoft broke.

    I really wish there was a way to get hold of a development team responsible for this, as I would think it wouldn't even be hard to fix, but presents a fairly major issue to many Windows users :-/
     
  7. justen_m

    justen_m Cheesehead

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    So the update broke WMP playing mpeg-2 files, nothing TiVo specific. Completely different issue. What mpeg-2 codec are you using? Sorry, don't know how you can check if you don't know. I never bought one. I am using the free one included with... K-Lite-Codec_Pack_1196_Mega.exe a version from over a year ago. You could try installing the current one. Download K-Lite Codec Pack

    If you are using anything other than the Windows DVD Player app, from MS, I doubt MS will care. I can't imagine MS broke that one. Unlike TiVo (rant), MS does regression testing.
     
  8. Puppy76

    Puppy76 Active Member

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    Yeah, no I don't think this has anything to do with TiVo.

    I'm using Microsoft's MPEG2 Codec that on Windows 10 is part of "DVD Player". I've never had an issue with it like this before. I'm only having issues with Microsoft's software...although I'm sure there are third party programs that rely on the installed codecs which are probably broken too.

    VLC continues to work fine, since it's using it's own decoder.
     
  9. justen_m

    justen_m Cheesehead

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    Wow, I'm surprised Microsoft's own player broke! Sorry, I don't have it, so I have no way to test it. No real suggestions. Can you uninstall it and the re-install from the store? Or can you reset it?

    There was a bug in one of the Insider Preview releases that broke a bunch of MS inbox apps, and they could be fixed with a reset. e.g. Settings->System->Apps&features->Movies&TV->Advanced Features->Reset

    Groove was also affected, as was Weather, and maybe some others. Supposedly it has been fixed on the Insider Fast Ring with yesterday's release, so I would have thought it made it to the general release too.
     
  10. Puppy76

    Puppy76 Active Member

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    Thankfully Microsoft released a cumulative update yesterday (3/20/17) which (among other things) specifically fixes MPEG-2 playback!!!

    Thank goodness! I don't mind so much that it broke, I was just super frustrated that I had no good way to report it. The first line support people of course are completely clueless.

    https://support.microsoft.com/en-us/help/4015438/windows-10-update-kb4015438
     
  11. dlfl

    dlfl Cranky old novice

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    Dayton OH
    This same issue showed up in a different way for me: I have a folder with a collection of variously formatted video files and if I navigated Windows Explorer to that folder it would crash (explorer disappeared) after a few seconds. I tracked it down in the event log and the log was identical to the one given in post #3 here except the faulting application was explorer. I checked for updates and the one linked above was ready to download and install. That fixed the explorer crash issue and also enabled mpeg2 playback in WMP.

    I noticed that .tivo files were crashing WMP but after re-installing Desktop 2.8.3 that problem went away too.
     
  12. Puppy76

    Puppy76 Active Member

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    That's great to hear that fixed that too!

    I was having an Explorer crash prior to last Monday's update in a particular view as well...maybe also related to this issue.

    Glad they fixed it so fast, but I was there was an easy way to report it and know a developer was actually aware of it.
     
  13. W7SJK

    W7SJK New Member

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    San Diego
    Still crashes media player 12.0.14393.953 for me after the kb4015438 update and cold boot on my 64bit machine. SAD! Anyone else?
     
  14. justen_m

    justen_m Cheesehead

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    What's broken? I'll test it on my system. After my laptop died, I'm down to one Win system, currently at 1703/15063.14/64-bit Pro, but I'll test what you prescribe.
     
  15. Puppy76

    Puppy76 Active Member

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    What program are you using?
     

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