Love my tivo roamio, but comcast is a nightmare

Discussion in 'TiVo Roamio DVRs' started by Alabama_Enigma, May 23, 2015.

Tags:
  1. WorldBandRadio

    WorldBandRadio Active Member

    296
    31
    Dec 20, 2010

    Advertisements


    Thanks, I'll need it.

    I agree with two things you said:
    1. getting the right person who knows what she/he is doing is the luck of the draw
    2. once things are set up and they work, they tend to keep working

    Maybe next week I'll try. It's too close to a weekend, and I don't want the cable activation line to kill my service right before the weekend again......
     
  2. tomhorsley

    tomhorsley Well-Known Member

    1,744
    249
    Jul 22, 2010
    Nope, it is still one way, the VOD auth goes through the internet connection.
     
  3. Alabama_Enigma

    Alabama_Enigma New Member

    10
    0
    Jun 14, 2004
    The absolute best advice I can give is from WorldBandRadio. If you encounter any problems with anything, contact ComcastTeds over at forums.xfinity.com

    I sent him a PM with everything that I had encountered and the very next business day I started getting calls from folks at Comcast that could actually help. I sent him a PM last night letting him know that the technical issues were resolved but now my bill is messed up. I got a call around noon today from executive support and they fixed my bill. Apparently, ComcastTeds will email the right folks to get you help quickly. This one guy is Comcast's best asset at the moment.
     
  4. break19

    break19 New Member

    18
    0
    May 21, 2015
    Ex-CATV tech here...

    CableCARDs are a pain in the rear. a SERIOUS pain in the rear. It isn't JUST ComCast that has issues with them.

    I did quite a few CableCARD-to-TiVo and -to-TV (Yes, there were a few TVs with CableCARD slots for a while.. they aren't popular these days.) installs when I worked for another fairly large cable company.

    Towards the end of my time there, we'd gotten fairly good at it, but self-install was NOT an option, even though the telephone reps would CONSTANTLY tell people "Oh, you just need to swing by the local office and pick one up!" Uhh no. The "local office" was a payment center, and they could swap out some equipment, but not CableCARDs.

    Thing is, even though our newer equipment had the cards pre-installed, they were ALSO pre-paired and verified working at the warehouse before being shipped out to the tech garages.

    The standalone cards were a different matter entirely. We had no way, in-shop, of testing them, at all. A good 20%-30% of them simply would NOT pair, and we would send them in for replacement and the warehouse would simply send them back out.

    We -ALL- hated doing them.
     
  5. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    19
    May 14, 2007
    Paradise...

    Advertisements

    On the flip side, it's kind of amazing that I was doing cablecards since their inception and not ONCE did I have to take a card back and swap it because it was "bad". Every single solitary time it was a billing code, provisioning and/or pairing issue. That's not to say I don't agree that a card or two can be bad here or there, it's electronics after all, but I'd bet dollars to doughnuts the failure rate is NOWHERE NEAR the 20-30% you stated. I'm sure the reason they sent them back to you was because of what I just stated.......they weren't "bad" (but maybe the human involved was?).
     
  6. tomhorsley

    tomhorsley Well-Known Member

    1,744
    249
    Jul 22, 2010
    My original cable card worked fine for years through a Premiere then a Roamio and a couple of firmware upgrades, but one day I can home to an error code which, when I looked on the internet said that the cable card had died (and a new card did fix things after a couple of tries to get a model number that they had new microcode for), so they can indeed go bad, but it took several years. (And I wonder how many people they've since given that card to :).
     
  7. tim1724

    tim1724 Active Member

    558
    131
    Jul 3, 2007
    Rancho...
    I once had an old Scientific Atlanta S-card die. It happens. But it's pretty rare.
     
  8. WorldBandRadio

    WorldBandRadio Active Member

    296
    31
    Dec 20, 2010

    Understatement.
     
  9. WorldBandRadio

    WorldBandRadio Active Member

    296
    31
    Dec 20, 2010
    The cable industry wanted cable cards to fail because they allowed customers to avoid renting set top boxes. So the incentive for the cable companies was to make the cable cards not work.

    imo, you saw the results of that effort.

    Once the FCC got involved, the cable companies started to handle the cable cards a bit better, but there's still a long way to go.

    For example, why does one part of Comcast know that the firmware in my cable card is out of date, while Comcast's cable card support line does not?

    That problem cannot be placed on the cable cards, but the cable company's internal lack of communicaiton.
     
  10. lessd

    lessd Well-Known Member

    7,963
    94
    Jan 23, 2005
    CT
    Over the years I had the same thing with Cable cards, if pairing could not be done on the phone, I made the tech come to my home, I never took Comcast advice to exchange the cable card. I never had a tech fail as they have someone they call that we can't get to, that person can do anything with cable cards.
     
  11. chrishicks

    chrishicks Tivo Junkie

    636
    73
    Dec 30, 2003
    MI
    So I got my shiny new Roamio Pro today and decided to jump right in and get everything up and running asap. I pull the cable card from my dead S3(which luckily had 2 M-cards installed) and pop it in the Pro right away. I power it up and run through the entire setup. After that's done I see I have the basic channels so I check a premium one and immediately I get the "please activate.." screen. I call up the Tivo provided Comcast CC number and get an answer on the second ring.

    The woman I speak with asks me a few account verification questions before we get started and then she asks "so how can I help you today?". I tell her I just purchased a new Tivo to replace a dead one already on my account and that I'm moving a cable card from it over to the new one. She asks for a few seconds so she can pull up the correct screen for that and maybe 20 seconds later she asks for the S/N of the card. I give it to her and she says "one moment while I unpair it from the old equipment". A few seconds later I'm giving her the other numbers on the screen(data, etc) and maybe a minute later everything is up and running. All channels are working as I move through them. She then tells me if I encounter any missing channels to give it 30 minutes at most and if they don't come in to call back. She asks if I need any further assistance to which I didn't so we ended the call. It took a whopping 5 minutes or so to get everything up and running to which I almost had a stroke about because all the S3's were a total nightmare to get working and one of them still doesn't fully work after 5+ years.

    I decide to see if On Demand is working once I remembered I now had the option but it wasn't. I remember that the lady says to give it 30 minutes so I continue to explore the new setup. Maybe 5 minutes later I go back and try On Demand again and it pops right up. I again am shocked because I really figured I'd have to call back because of it but nope. I really wish I could have picked up her name when she said it(she had a pretty thick accent) because I would request her assistance every time I called because she knew what she was doing completely.

    This was my first ever easy call made to Comcast. I highly doubt I'll ever encounter one like it again but I can hope right?
     
  12. southerndoc

    southerndoc TiVo Fanatic

    741
    66
    Apr 4, 2003
    Marietta,...
    OnDemand may take up to 24 hours. I think your Roamio will need to fetch the app from TiVo's servers and may possibly need to reboot, but don't quote me on that one.
     
  13. solarium_rider

    solarium_rider New Member

    5
    0
    Sep 4, 2007
    Well good news. Got the tivo powered up two nights ago and went through guided setup to update it. Picked up a cable card yesterday and got it activated today during lunch. I didn't have any issues with the pairing and it took about 5 minutes or so. I first called the number listed on the cablecard screen and realized it was not a direct cablecard line, so googled that and called the 1-877-405-2298 number.

    Once that was all setup, I called comcast again because I wanted to upgrade my service for more channels. That has been done, however the guide now lists most the channels as 'unsubscribed' even though I can navigate to them and they work. How do I get tivo to update the guide with the new channel information? Also, for the cable channel list i had to two options 'basic' or 'extended', what is the difference? If I run through guided setup again, do I need to re-pair the cablecard or should that be good?
     
  14. fcfc2

    fcfc2 Well-Known Member

    2,603
    560
    Feb 19, 2015
    The cc pairing should be fine. Run through the Tivo setup again, but this time try selecting the "extended" channels.
     

Share This Page

spam firewall

Advertisements