Lost Youtube activation, and can't login

Discussion in 'TiVo Roamio DVRs' started by MikeBear, Apr 14, 2020.

  1. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    So, somehow yesterday my Tivo Roamio "lost" its activation connection to my profile on Youtube after I exited it from being in it for a couple hours.. I can go into Youtube just by clicking on the app, BUT, it just goes into plain non-logged in Youtube, and won't allow me to log in (arrow to the left will NOT go to the menu), OR go through activation.

    I'm still running TE3. How can I fix this? Yes, I've rebooted, but it made no difference. I need to reset Youtube.
     
  2. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    Ok, just got off chat with Tivo:
    [​IMG]

    Jenelyn (10:40:27 AM):Thank you for contacting TiVo Support Chat, my name is Jenelyn and I am happy to assist you.
    Me (10:40:57 AM):Thank you. Can you see my question I input?
    Jenelyn (10:42:01 AM):It says that you are having issues using youtube, correct?
    Me (10:42:29 AM):Yes
    Me (10:42:58 AM):It suddenly won't go to the menus, and allow me to log in. Like its stuck on the HOME screen inside Youtube
    Me (10:43:36 AM):Running software version: 20.7.4b.RC3-846-6-846
    Jenelyn (10:44:07 AM):We are actully receiving issues with youtube. We apologize for the inconvenience this caused you.
    Jenelyn (10:44:17 AM):We are currently working on getting this fixed. Once we have updates of the resolution, you will be notified via phone or e-mail.
    Me (10:44:30 AM):Ok, so it's not just me then.
    Jenelyn (10:44:53 AM):Yes. That is correct. We apologize.
    Jenelyn (10:45:04 AM):We are working on the issue right now.
    Me (10:45:23 AM):All right, I'll use my Roku for Youtube for now, and wait for the update.
    Jenelyn (10:45:33 AM):We will make sure to notify you once the issue is resolve.
    Jenelyn (10:45:36 AM):Alright, thanks for using TiVo chat. Have a good day!
    Me (10:45:43 AM):You also, thank you.
    10:45 AM (0 minutes ago)
     
    Mikeguy likes this.
  3. SallyC

    SallyC Member

    60
    10
    Jan 1, 2015
    Is this fix going out to all or must we each call and request a fix?
    Thanks.
     
  4. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    I don't know, BUT, I highly suggest you call or chat and ask them to enter a support ticket for you.
     
  5. SallyC

    SallyC Member

    60
    10
    Jan 1, 2015
    I called last night. They ran me through removing the YT app, run the online update, adding the app back, and seeing if it's fixed.

    It didn't fix it so she told me it's now escalated and to watch my email for further information when they fix it. So we'll wait and see.

    Thanks all for your help.
     
  6. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    UPDATE:
    Ok, go into Youtube, and QUICKLY before the Home screen completely fills out, hit the LEFT arrow twice FAST. It'll then go to the Lefthand menu.

    Same for right arrow. Scroll down to whatever you want, say Library, and quickly hit RIGHT arrow twice FAST before it's all rendered on the screen to get to "Watch Later" or what you want.
     
    Mikeguy, kpeters59 and SallyC like this.
  7. SallyC

    SallyC Member

    60
    10
    Jan 1, 2015
    This worked. Thank you.
     
    Mikeguy and MikeBear like this.

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