I have lurked on here for for several months and could not understand why so many were having problems with the Premier. Well, I'm not feeling so smug anymore. For the past few weeks I have had problems connecting and retaining my wireless connection. I have been in contact with TIVO Customer Service at least a dozen times and they have tried numerous fixes only to have the problem return. Sometimes I can establish a connection only to lose it within an hour or so. Other times, it simply will not connect. I've gotten N-6, N-10 and N-13 errors at one time or another. I'm using a Netgear WNDR3400 router and aTivo brand adaptor. Right now, I'm completely frustrated. Questions-- 1. Any suggestions as to what I might try? I am not very computer literate. If i try to get help locally, what kind of expertise would I look for? 2. I love my Tivo when it works properly but may have to go back to the cable company DVR (Brighthouse). The Tivo is of no value as is. I'm not sure when I purchased it (less than a year I think). Would Tivo send me another unit? Would they allow me to cancel my service contract and refund my money? Do I have any options? Any help or suggestions would be appreciated. I am totally frustrated and disgusted.