Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. sldavis1952

    sldavis1952 Member

    127
    2
    Feb 16, 2009
    Longview, TX

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    I would suggest calling Tivo support and let them know about this. That is a good clue. I have watched a portion of the programs that have stopped recording, but have always deleted before it had reached the end. Next time it happens I will let it play and see if I can reproduce what happened with you.
     
  2. mrsean

    mrsean Active Member

    361
    85
    May 15, 2006
    New Jersey
    Last night, I lost all channels for the second time on a regular Premiere. The first I called Verizon and they instructed me to restart the TiVo and then all my channels came back. The second time restarting brought my channels back again.

    Nothing has changed with my TiVo/FIOS in over a year. Also, I checked the coxial connections to make sure they remain secure. I first noticed this problem starting shortly after the last minor update. Although I don't want to blame the 20.2.1.2 update, TiVo's propensity to introduce bugs with along with new features has been well documented on this site.

    I will call TiVo to make then aware of this soon.
     
  3. rogmatic

    rogmatic Member

    179
    0
    Sep 17, 2009
    I lose my channels about once a week and they always come back on a reboot. I have called TiVo several times, tried signal boosters and attenuators but nothing has worked. Very frustrating when my Premiere and HD work perfectly fine
     
  4. stcaudle12

    stcaudle12 New Member

    10
    0
    Jul 25, 2012
    Texas
    You gotta think this is a software bug they will be fixing any day right?
     
  5. rogmatic

    rogmatic Member

    179
    0
    Sep 17, 2009

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    I don't think they are going to fix it. When I call Tivo they say no one else is having this issue and it is the cable company's fault - that my signal strength is bad.
     
  6. rogmatic

    rogmatic Member

    179
    0
    Sep 17, 2009
    I got a weird message yesterday that asked me to press select or lose my channels. It then said to call my cable company. Makes me wonder if this is why I lose channels ounce a week.
     
  7. Aug 7, 2012 #107 of 591
    bigguy126

    bigguy126 Member

    123
    18
    Sep 4, 2007
    Just wanted to add this thread since tivo support is monitoring. Had my first experience of losing all channels Had elite for 2 months. Re-boot corrected it. I have a HD and it was not effected. Obviously, that rules out cable signal.
     
  8. Aug 7, 2012 #108 of 591
    jrtroo

    jrtroo Chill- its just TV

    5,095
    322
    Feb 4, 2008
    Chicagoland
    Bigguy123 -

    I think you are misunderstanding what tivo is monitoring. While we happen to know that some individuals do review and post on this site, this activity is unofficial. The front page on tivocommunity is referring to the tivo forums on the tivo site: http://forums.tivo.com.
     
  9. Aug 9, 2012 #109 of 591
    kp921

    kp921 New Member

    1
    0
    Aug 9, 2012
    Started having this same issue (loss of channels) on Sunday. Has pretty much happened once per day since. There was a really bad storm Saturday, which caused a power loss for a few seconds. Not sure if that has anything to do with it (i.e. damaging Tivo and/or cable card) or if it is just a coincidence. We have 2 premieres and a series 3. This only appears to be happening on one of the premieres. It happens to be our oldest premiere, which we have had since they came out a couple years ago. With the exception of some of the well known glitches that the premiere software had when it first came out, it had been running smoothly and rarely had any issues and never had this particular issue.

    We recently relocated from Denver, CO to a much smaller city in Iowa. We had comcast in Denver. Unfortunately, they don't provide cable in our new location so we now have a small cable company called USA Communications. They are actually running fiber, so there is a fiber-to-RF converter in our house that supplies the RF signal to our Tivos. Because they are such a small company, they have little experience with Tivos and cable cards. In fact, we are only the 2nd customer to have a Tivo. They required us to drop off our Tivos at their office to get the cable cards installed. Their office isn't even in our city. It is in a small town more than 30 minutes away from us. They didn't seem to care about the new FCC rules requiring them to allow self-install of cable cards and refused to install them at our house because "it takes too long - up to 3 hours". They obviously are clueless. Comcast installed them in about 10 minutes. Anywho, THEY are my only real variable here as nothing else has changed. Never had any problems until I started using their products. Perhaps something has gone awry inside my Tivo, but I'm leaning more towards the cable card/incoming signal as the problem. For starters, our first 3 weeks of service before this channel loss phenomenon wasn't exactly perfect. Some channels would take several seconds to "find" the signal. They would display the "looking for signal" message and if you waited long enough, the channel would finally come in. Some channels would be fine one day and then not exist the next. Other times you'd turn to a channel and there would be no signal, then if you hit the channel up/down a couple of times, the channel would magically appear. VERY flakey cable card performance. So it (or the signal itself) is my #1 suspect.

    What I don't understand is why Tivo doesn't implement a simple watchdog timer to fix this problem. I'm sure they can do a software reset of the cable card without having to manually reboot the entire Tivo every time the cable card fails.

    I think I'm going to swap out the cable cards between our 2 premieres and see if the problem persists or follows the cable card. If it follows the card, then we have our answer.

    I'm also wondering if signal strength is an issue. We have 8 cable drops throughout our house. They used an 8-way splitter for this. Not a problem to do this, but it does create an 11dB drop. In Denver, we had the same thing, but also included an 11dB amp prior to the splitter to compensate for the dB loss. So I'm wondering if an amp would solve the problem. At the same time, if it was a signal issue, I would have to believe the problem would exist on the other tivos, too, which it does not. But maybe it is on the hairy edge of the threshold required by the cable card and therefore some work while others don't.
     
  10. sldavis1952

    sldavis1952 Member

    127
    2
    Feb 16, 2009
    Longview, TX
    It would seem to be an easy software fix to write a watchdog routine to reset the cable card. But Tivo would have to acknowledge they have a bug first.

     
  11. L David Matheny

    L David Matheny Active Member

    1,632
    6
    Jan 29, 2011
    SE Ohio
    TiVo could claim (accurately maybe) that the bug is in the cable card firmware. But if they could develop a watchdog routine or other workaround to keep the cable card from causing problems, everyone would benefit.
     
  12. slowbiscuit

    slowbiscuit FUBAR

    4,699
    634
    Sep 19, 2006
    In the ATL
    Just wanted to add my experience of this happening on a 2 month old Elite. Was playing back an ongoing recording of the PGA Championship on Saturday when playback froze up completely (I was about 10 minutes behind live). I could back out to the menus but the background stayed as the frozen golf course screen, not the normal Tivo menu background. Switching any of the tuners to live TV resulted in the 'problem with signal, trying again' message.

    Switched inputs to my TV cable in (HD clear QAM) and of course the cable signal is fine. Rebooting the Tivo cleared up the issue. Will have to pull/reinsert the card next time since that seems to be a faster trick to fix it, but if this happens on a regular basis I'm putting the Elite on fleabay and going back to my old HD because it never does this.
     
  13. slowbiscuit

    slowbiscuit FUBAR

    4,699
    634
    Sep 19, 2006
    In the ATL
    Forgot to add one more strange thing about the picture freeze - after I rebooted I found that the two recordings I had going didn't stop, they actually continued until the reboot even though the tuners were complaining about the signal when I tried to go live. There was no pixelation or any hint of a bad signal in the recordings.
     
  14. JosephB

    JosephB Member

    717
    9
    Nov 19, 2010
    Atlanta, GA
    I have Charter, 2 Cisco TAs, and 2 Scientific Atlanta cable cards plus 2 regular TiVo Premiers, and I have this problem a lot. I usually don't lose ALL channels, but most of the time about 50% of my digital channels don't work. It started happening right before Charter made a significant addition of HD channels. The problem happens on both of the Tivos.

    Sometimes a reboot of the TA and/or the Tivo will solve the issue, and it was completely resolved for a week or two after Charter added the new channels, but it slowly came back. It's actually a little worse because now not only do the digital channels not come in at all sometimes, it's started to mix up the analog channels. I think it's a TA or headend problem because sometimes I can be watching a digital channel and it'll "switch" to another channel--the Tivo doesn't change channels, but the video stream changes as if that QAM channel has a new stream on it.
     
  15. ghostrider45

    ghostrider45 Ghostrider45

    15
    0
    Mar 22, 2008
    Metairie, LA
    My 4 month old Elite is losing all channels about once every 3 weeks, always on a Sunday evening when I have a lot of things set to record. The Elite cannot find signal on any channel, on any tuner. Recordings made during this period are blank. A reboot brings the tuners back.

    Meanwhile my trusty Series 3 boxes chug along merrily without any hiccups.

    I'm glad I left them up as backups, but I can't decommission them because of the Elite problems. The Elite has lots of nice new features, but they don't matter if the box can't handle basic recording chores.

    Tivo, we need a fix for this! Your product needs to be more robust! I shouldn't have to run backup Series 3 Tivos just to ensure that I get my recordings!

    I'm debating dumping the Elite and just keeping the Series 3 boxes.

    BTW I am on Cox in Metairie, LA, using Motorola Cablecard and TA.
     
  16. slowbiscuit

    slowbiscuit FUBAR

    4,699
    634
    Sep 19, 2006
    In the ATL
    Yeah and if anyone says it's a TA problem, that's not it - I'm on Comcast with no TAs but I've only seen the problem once so far. TAs may have something to do with it, but it's likely that the tuners have an issue with a sporadic signal fluctuation or something.
     
  17. danix180

    danix180 New Member

    1
    0
    Aug 21, 2012
    Had the same issue this morning.

    I'm on WOW in Chicago with a Tivo premiere. Been 2 weeks tivo customer.

    This morning I lost all my channels. I couldn't even playback the recorded shows. Just black screen.

    I had do to a hard reboot ( which takes 5 min ) to restore the channels. I'm not very happy right now.
     
  18. shamilian

    shamilian Member

    476
    14
    Mar 26, 2003
    NJ
    Same issue for me, black screen, I can rewind and see where it starts to go bad... I have 2 premieres and multiple HDs, on FIOS system, it only happens on one of the premieres.

    I use to reboot, but I found that pulling the cablecard, then reinserting the cablecard clears the problem...
     
  19. sldavis1952

    sldavis1952 Member

    127
    2
    Feb 16, 2009
    Longview, TX
    Lost all channels again on the Tivo Premiere. Tivo displayed, "Problem with the signal on this cable channel. Trying again." Restarted and channels came back. Yesterday we had a brief power outage due to a thunderstorm and the Tivo restarted when the power came back on.
     
  20. rcb929

    rcb929 New Member

    4
    0
    Aug 26, 2012
    I have the same thing no channels, but for two weeks using Fios.
    I had two different tects come out and they had no idea about cable card!
    My RS Uncorrected is about 5000 - 50000. Cant get help from Verizon!!!!
    If any one has any ideas please let me know.
    Thanks
     

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