Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. Apr 6, 2014 #581 of 591

    rjbur New Member

    Apr 5, 2014


    Add me to the list.

    First I went to the menu and did the reboot, no help same error.

    I called Comcast yesterday and they tried everything the phone person could do and even had me:

    1) Pull the Cable Card out for 90 seconds and try again

    2) Tried this and unplugging the unit.

    3) Unplugged unit for more than 5 minuets

    Still same error messages.

    I went to the page where I could see each channels power / signal level and switch through working channels and non working and they were all in the 90 + range for both working and not.

    My Cable Model is very close to my TIVO unit and thus the main feed from Comcast.

    I have not yet tried rerunning the "Setup Wizard" for fear it will wipe out all my recordings.

    Comcast seems to think I may have a bad Cable Card. Personally I don't think the people on the Chat or Phone know anything about how to deal with TIVO units.

    When I first installed my TIVO unit I spent hours and days on the phone with various Comcast folks and even TIVO support and it wasn't until Comcast sent out a service person that I was VERY luck that it was the one that had to deal with a TIVO install before. He knew all of the strange request to make to change the Comcast network configuration so my Cable Card would actually come alive.

    I have an appointment on Wed. Morning with another service person and I hope he or she know TIVO... I'm already on my second Cable Card and they think I now need a third??? Wish they would just leave a box full...

    What is funny, at the higher channels where my wife wanted to watch Hallmark, 793 and 794 show this error, but 791 and 795 work fine. They all show the same high strong signal levels as well???

    I am now going to sit down and go through ALL the channels to see which ones are reporting the error...

    Wow that takes a long time... Switch one channel at a time and noted those that reported the V53 error:

    2, 4, 5, 7,8, 9, 12, 13, 14, 17, 19, 20, 21, 24, 25, 31, 32, 103, 104, 111, 190, 191, 192, 194, 197, 200, 433, 450, 621, 636, 676, 706, 726, 727, 733, 734, 736, 738, 739, 745, 746, 747, 749, 750, 753, 755, 756, 759, 761, 762, 763, 764, 766, 768, 769, 771, 772, 781, 782, 787, 793, 794, 796, 797, 798, 811, 812, 816, 875, 877, 897
  2. Apr 7, 2014 #582 of 591

    Teeps Well-Known Member

    Aug 16, 2001
    Does comcast use a tuning adapter?
    If so:

    AT the tuning adapter; disconnect the usb cable and power cord.
    Wait 30 seconds, then reconnect the power cord.
    When the indicator light, on the front of the t/a stops blinking
    Connect the USB cable.
    Tivo should show a message stating a tuning adapter has been detected.
    choose continue, then check channels.

    the above instructions work for time warner with cisco adapters.
  3. Apr 7, 2014 #583 of 591

    jrtroo Chill- its just TV

    Feb 4, 2008
    Comcast does not use SDV. I do recommend that rjbur contact the cablecard hotline, and not just the normal Comcast CSRs. They are much better equipped to handle cablecard issues.
  4. dkenglish7

    dkenglish7 New Member

    Dec 9, 2006
    Oakland CA
    My XL4 on Comcast (no tuning adapter) has never had V53 errors before - but a few hours after it installed the 20.4.1 update, it abruptly went to black screen, V53 searching for signal errors on all channels.

    Diagnostics showed signal strength in the low 90s for all channels and zero RSS errors. My Tivo S3 kept working normally, so no Comcast failure, just a Premiere XL4 failure. A soft reboot brought all the channels back, for now.
  5. May 2, 2014 #585 of 591

    mcf57 Member

    Oct 19, 2012


    I'm having similar issues on a lifetime 2-tuner Premiere. Will check the version number I am on, but am at my wits end to trying to get this fixed. My ONLY possible solution at this point is to pair another M-card I still have from a recently sold S3 unit.

    Otherwise, I may just consider selling the unit & taking those funds to buy a lifetime Mini since my 4-tuner premiere (& another mini I have connected to it) is working great.
  6. May 5, 2014 #586 of 591

    ciper Active Member

    Nov 4, 2004
    I'm mad. I've been a Tivo user since 1999. Too many lifetime units to count. Just recently my girlfriend spent about a thousand dollars on a six tuner roamio and larger drive. I have numerous recordings that have been missed because of this problem.

    I'm am very close to switching back to my previous Tivo and selling this piece of ****.
  7. May 5, 2014 #587 of 591

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    I have had no issues with my Roamio Pro, no missed recordings. Rock solid. This is my second unit though, the first one must have had a faulty tuner chip, or signal amp, where recordings were missed and severe macroblocking was occurring upon a restart, and often for 30 seconds after a channel change. The Replacement unit is fine.

    Who is your Provider?
    What is your CableCARD firmware?
    Do you use a Tuning Adapter?
    Signal Levels?
  8. May 6, 2014 #588 of 591

    JWhites New Member

    May 14, 2013
    There's been some work on getting a newer firmware version on the cablecard to see if that solves the problem. Hopefully it does.
  9. SamuriHL

    SamuriHL Member

    Jan 23, 2012
    I've been having this problem on my Elite for the past couple months. It's starting to get really old. 9 laps to go in the Indy 500 and it just suddenly stops working with a v53 error??? Come on. Pulling the card sometimes resets it. It didn't in this case so I'm rebooting the tivo. I'm on Comcast. This really needs to get fixed.
  10. Cap'n Preshoot

    Cap'n Preshoot New Member

    Apr 25, 2011
    Katy, TX
    Okay, counting mine, we now have 590 posts on this topic. So the obvious question, is anyone at TIVO looking at it? This problem has only recently begun, so obviously something has changed and it's clear that it's affecting many-many TIVO owners. Can we please get this resolved?
  11. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    Feb 28, 2001
    "Recently begun"? What are you talking about? The first post of this thread was over 2 1/2 years ago!

    It's clear there are multiple causes, and some of them have been fixed by TiVo (and others by the cable companies, and others have had work-arounds that help issued by TiVo) and some have not.

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