Long Island -- Optimum no longer offering SD channels?

Discussion in 'TiVo Help Center' started by lemur21, Apr 23, 2020.

  1. lemur21

    lemur21 Member

    43
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    Aug 24, 2008
    Overnight, I lost all 99% of channels between 2 - 682. Tried troubleshooting; but no luck. I have two Tivo boxes -- both have the same issue. The one CV box I have is only an SD box, so those channels still come in (2, 4, 7, 358, etc.)

    When I go to them on the TiVo though, I get a "Channel not Available" -- its all very bizarre!

    Anyone figure out a workaround for this? Or, is it time to bite the bullet and head to the Amazon Firestick?
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,717
    926
    Apr 6, 2000
    SF Bay Area
    What model Tivo? Series 3 and up needs a cable card.
     
    lemur21 likes this.
  3. lemur21

    lemur21 Member

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    1
    Aug 24, 2008
    I have cable cards ... I get the high-def channels; just not the SD. :/
     
  4. ajwees41

    ajwees41 Well-Known Member

    3,016
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    May 7, 2006
    Omaha,NE
    do you have sdv switched digitak video? have you called
    Long Island -- Optimum?
     
  5. lemur21

    lemur21 Member

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    Aug 24, 2008
    Apparently it is SDV now. I called Optimum - three times yesterday. They have no idea why I don't get the channels (I learned about the SDV on *this* forum).

    They're sending out a tech on Sunday, interestingly....
     
  6. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,717
    926
    Apr 6, 2000
    SF Bay Area
    You would need a tuning adapter then.
     
  7. RickNY

    RickNY Member

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    Sep 16, 2007
    I had picked up a TA on Tuesday. Up until this afternoon, it was not working and could not connect to a server at the head end. Started working late this afternoon.
     
  8. lemur21

    lemur21 Member

    43
    1
    Aug 24, 2008
    Yes - I picked up two TAs last night and installed them today -- took a while, but yes, I started getting all the channels on the first one (after a while).

    Do you notice that the channels load *much* less quickly with the TA? Is that only for the first time -- does it eventually speed up?
     
  9. harlan

    harlan New Member

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    Sep 17, 2003
    The same thing happened to me. Tech says I have to only use channels 682-848. What tuning adapter did you buy and from where. IS there any installation ?
     
  10. lemur21

    lemur21 Member

    43
    1
    Aug 24, 2008
    The techs are morons. :(

    Go to your local Optimum store. The TAs are free. It comes with instructions (on the order in which they are connected) -- do that, restart Tivo and over time (not *instantly* -- but within an hour-ish) you'll have the other channels back.
     
  11. harlan

    harlan New Member

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    Sep 17, 2003
    All optimum stores near me are closed. I call tech support hoping they could send me one and no luck
     
  12. lemur21

    lemur21 Member

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    1
    Aug 24, 2008
    :( - yeah, the phone service isn't particularly helpful. :(
     
  13. HPAA

    HPAA New Member

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    0
    May 14, 2020
    Same thing happened to me 4/30/2020. Lost all SD channels and then some.
    Endless hours of calling customer service, No support. No explanation.


    1 Told it was Tivo's fault! Spend one day troubleshooting with Tivo." Tell your Cable provider the CARD is not fully authorized." Call Optimum, 2 to 3 times a day, every day. Tired of the automated tech support prompts that don't apply to Tivo users.
    2 Told to get new cablecards.

    3 Saturday, drive to local store, “Temporarily closed for COVID 19.” Drive to other store. Closed. Search Website to locate any open Optimum store. Wait till Monday.

    4 Monday morning, should I drive 20 minutes to the Bronx or 35 minutes to Hauppauge?. (The BRONX. It's a good excuse for a take-out order of the best spaghetti and Veal meatballs from Bronx Little Italy.) Swap cards. Insert cards. WORSE! I LOST ALL CHANNELS except for 702-714. They can’t bind cards and now I get FEWER channels!

    Fed up. More than a week has gone by. No resolution. File informal complaint with FCC.

    A REPSONSE, finally, a Corporate Executive calls!! "We needed more bandwidth and decided change to SDV. We got rid of duplicate channels (standard definition channels) to create more bandwidth. Your Tivos will now require a "Tuning Adapter" to access your cable content.”

    5.Search the term "Switch Digital Video" and found this forum. Found other Long Islanders having the same issue. Found years of customers in Tri=State area with the same issue dating back to 2017. Read about Tuning adapters.

    6 Drive back to The Bronx. Representative didn't know what I was talking about. "Supervisor please"

    7 Finally got the tuning adapters.They forgot to give me power cord! Agent accidentally removed cable cards from my account. Thought I was swapping equipment. Re-register cards and tuners onto the account. Thank goodness for a old post on this forum that detailed what to say/do…

    ___________
    * Go to an Optimum Store with your cable card.

    * Tell the rep that you have a TiVO that recently stopped working and that a phone rep told you to get a tuning adapter at an Optimum store.

    * Ensure that the rep adds both the tuning adapter and cable card to your account as a set.Ensure that you leave the Optimum store with your cable card, the tuning adapter, its power adapter, a short length of coax cable, and an instruction sheet for setting up the tuning adapter.

    * Go home. Connect the tuning adapter to your TiVO. Wait 15 minutes for the box to register. (The instruction sheet details the setup steps.)

    * Call Optimum to activate the tuning adapter.
    Good Luck!
    ___________

    6 Hunt for cable splitter at several Home Depots. Follow diagram on how to incorporate a tuning adapter (TIVO website)

    7 More attempts to speak to someone that can bind the new cable cards. Errors, No Luck. Third call with OPTIMUM. Maybe this Rep will know how to bind the cards? HOLD. HOLD. “You have cable cards that don’t work in your area. They are “Power Key cards!” What?
    ( I recall my old cable cards were NDS cards.These are Cisco Cable Cards)

    8 Plan to drive to Hauppauge and swap these cable cards for NDS cards. To be continued…
     
  14. Brighton Line

    Brighton Line Member

    149
    2
    Mar 15, 2006
    Brooklyn, NY
    Happened a while ago here in Brooklyn. Tuning adapter and by regulation they can't charge you for it. I don't need standard def channels so didn't go thru the hassle. The cable boxes now tune to high def even if you enter 4 you get 704, probably related.
    I sure do miss Wilt Hildenbrand of Cablevision, may he rest in peace.
     

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