Logitech Harmony and Virgin TivO

Discussion in 'VirginMedia TV with TiVo - UK' started by laurence@key2.co, Feb 21, 2011.

  1. laurence@key2.co

    laurence@key2.co Loz

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    Jun 17, 2007
    Croydon
    Tivo arrived last week. I sat down to program the Harmony (one). Not surprisingly, it's not on the database yet. I spent a while trying to set it up before losing patience. I'm about to have another go, but before I do, wonder if anyone else has set it up yet - and if so, do you have any tips?
    I need to set up three Harmony ones (I use them in different rooms with IR senders). Does that mean that I'll have to learn all the IR codes three times? Last time I set it up, I remember that I had to learn commands that weren't in the database for each account (remote) separately.
    Not sure how long it takes for Logitech to put user entered codes on their database, does anyone else?
     
  2. cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
  3. jonphil

    jonphil New Member

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    Aug 7, 2002
    Derbyshire, UK
    I finished up setting it as a Tivo premiere and it asked me to confirm a few keys. It gets most keys correct but then you will need to manually program missing keys.
    Anyone know how Logitech get to know about new devices to add them to the database correctly?
     
  4. laurence@key2.co

    laurence@key2.co Loz

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    Jun 17, 2007
    Croydon
    Thought I'd read somewhere it was different.
    Closest Logitech could find was some satellite box (can't remember what make). Have just edited the codes from that one, will go and have a play and see if it works.
    If that is too different, will try a US tivo code and see how I get on with that.
    Thanks Carl!
     
  5. jonphil

    jonphil New Member

    524
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    Aug 7, 2002
    Derbyshire, UK
    I finished up setting it as a Tivo premiere and it asked me to confirm a few keys. It gets most keys correct but then you will need to manually program missing keys.
    Anyone know how Logitech get to know about new devices to add them to the database correctly?
     
  6. passingbat

    passingbat New Member

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    Feb 4, 2011
  7. laurence@key2.co

    laurence@key2.co Loz

    152
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    Jun 17, 2007
    Croydon
    Thanks jonphil too - posts crossed so I didn't see yours.
    Have painstakingly put all the additional buttons in and it seems to work pretty well.
    Irritatingly, having set it up as a device, the Harmony software wouldn't recognise that it was capable of changing channels, so I couldn't set up an activity based on it. Instead, I added it as a device to my original watch TiVo activity and then replaced all the tivo commands with virgin tivo commands.
    Hopefully, it'll still work when I remove the old tivo from the device list!
     
  8. laurence@key2.co

    laurence@key2.co Loz

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    Jun 17, 2007
    Croydon
    Was all working perfectly - until I deleted the old tivo from my device list!
    Now it's disabled the watch tivo activity. Typical.
    I have a love hate relationship with the Harmony remotes. At the moment I hate it.
     
  9. LampyDave

    LampyDave Member

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    Sep 4, 2003
    Cardiff, UK
    I've been through the process with 2 of my 3 Harmonys so far - and while it is a bit dull it really didn't take all that long. Perhaps half an hour for each one once I'd figured how to get past all the 'We think it's a <such and such> device?' and could just learn the commands.
    I did start going down the V+ box 2 route - but then couldn't face trying every command to see what was working before going back in to learn those that didn't. Once you're through to the manual learning screen it's pretty quick.

    Plus another 15 minutes or so going through the activities, and re-setting the customised buttons for each activity.

    I did have a hunt but couldn't find any local cache on my computer of the settings on each of the 3 Logitech accounts. How nice it would be to lift the settings from 1 remote and drop them into other accounts. Ho hum.

    The alternative - using more than one remote again until Logitech catch up - was too horrific to contemplate!
     
  10. Tony Hoyle

    Tony Hoyle Geek

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    Apr 1, 2002
    Manchester
    I just selected V+ and re-learned the missing keys. I still haven't got it right yet but it always takes a few iterations to get a harmony how you like it.

    To work around the 'can't change channels' bug if you go through the device configuration wizard again hitting next each time it clears it.
     
  11. childe

    childe Tivoer since 11/2000

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    Jan 22, 2001
    Leeds, UK
    I set mine up as a Tivo Scenium and simply reprogrammed the buttons manually, then replaced my old V+ with the new Tivo Scenium - did not take too long, maybe 40 mins. I did it this so that I would have the icons for Thumbs and colour buttons.

    The only problem now is the slowness of the signals. I have set inter device delay to 0ms and the signal length to zero, but it is still much slower than the Peanut.

    I have also now programmed the Peanut to control my AV receiver, so I may just start using it that way, as I do love the Peanut, and always have. If only it could also control the TV on off it would be near perfect.
     
  12. Tony Hoyle

    Tony Hoyle Geek

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    Apr 1, 2002
    Manchester
    Pressing Power for >2 seconds powers the TV on/off
     
  13. Pine Cladding

    Pine Cladding Large member (Ooer!)

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    Aug 4, 2001
    Fareham, UK
    Well I've assigned my Harmony to number 2 son as he is the one who uses it most swapping between inputs to the tv/av and I get to keep the peanut ;) quite happy to wait a while for Logitech to wake up. Do they have a handset code request system?
     
  14. laurence@key2.co

    laurence@key2.co Loz

    152
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    Jun 17, 2007
    Croydon
    Now have 2/3 set up as I want them.
    Most of the codes were on there when I did the last one, so maybe the logitech site has done some learning. Presumably it incorporates ir codes from users in some way, I wonder how though.
    There seems to be a bug in the software; if I set up a new activity, it works fine, but editing an old activity doesn't. Just annoying to have to start from scratch when you've got a few devices in an activity as I have.
    Selecting VirginMedia or Cisco as manufacturer doesn't let you see the thumbs or colour icons, so I selected TiVo, then entered Cisco CT8685 as the model. It did find all but about 5 of the IR codes last time (pause was wrong and a couple were missing).
     
  15. Pine Cladding

    Pine Cladding Large member (Ooer!)

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    Aug 4, 2001
    Fareham, UK
    Ah, I tried VM then CT8685 - It found nowt :(
     
  16. digiflip

    digiflip New Member

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    Aug 30, 2010
    Nottingham
    Ive added virgin tivo has Cisco CT8685 and just did learning all the buttons for the harmony. Maybe it will populate the database for cisco ct8685.
     
  17. laurence@key2.co

    laurence@key2.co Loz

    152
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    Jun 17, 2007
    Croydon
    Just spent best part of an hour on the phone to Logitech.
    After getting one of the remotes set up perfectly, I couldn't persuade it to recognise the TiVo as a PVR on one of the others, so it wouldn't let me set up an activity (no device that will change channel). Logitech couldn't work out why and they can't copy the device across (they seem to be able to do only as much as we can).
    Upshot is that I had to add device selecting the option that I don't have original remote. Then it searches by name, I selected a tivo (160, I think), then learned all the remotes. That lets you set up Watch TV (tivo option), so you get the thumbs and button colours appearing.
    First chap I spoke to said that they would get IR codes for database from manufacturer direct, the second chap said that it's based on customer entries and that it's added once sufficient customers have entered it (sounds more likely to me).
     
  18. NeilCoburn

    NeilCoburn New Member

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    Nov 1, 2002
    Was the second guy you spoke to a level 2 support person (they are in Canada)? The level one people only can do as much as we can, but the level 2 guys can do pretty much anything, and in the past I've had them 'clone' accounts so that I can then set up 2 different variations starting from the same place
     
  19. digiflip

    digiflip New Member

    14
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    Aug 30, 2010
    Nottingham
    i've added my thumbs up and down to page up and down buttons on my harmony remote
     
  20. laurence@key2.co

    laurence@key2.co Loz

    152
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    Jun 17, 2007
    Croydon
    Yes, second guy was level 2. He did offer to clone my accounts, but that would have meant adding all my other devices in the other two rooms again - and that would have been more of a pain. He said they don't have a way of copying a single device.
     

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