Line-up change wrongly deleted most channels

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I got a message with today's update saying a line-up change had occurred, and found that TiVo had deleted most of my HD channels and some SD ones, randomly, for no reason. This is for CA Bay Area Comcast. So, basically, I have almost no guide data at all, anymore -- everything before today's update for those "deleted" channels is gone.

I verified with Comcast that they haven't deleted or changed those channels. And when I called TiVo customer support, they had no idea what I was talking about, and the rep, as usual, started talking about guiding me through some troubleshooting -- and I had to explain, again, that this isn't a problem with my boxes, it's a deliberate, *wrong* deletion on TiVo's end that needs to be fixed. And then after several more minutes of explaining the same thing again, the rep said she'd open a ticket, then started to hang up, and I was like, uh, not so fast, give me the ticket number -- which she then spent another few minutes creating, so she hadn't even done it, and I suspect she was just trying to fob me off with a load of BS.

I'm so aggravated right now. Almost everything on my To Do List is gone for the next 2 weeks, I have no guide data to watch live TV by, either.

***UPDATE: Today's TiVo update actually fixed the lineup and guide data problem they created almost a week ago -- frankly, I'm shocked; I didn't expect this issue to ever get fixed --.and also sent new guide data for the first time since last Friday (which was only 24-hour placeholder blocks). And we got more 24-hour placeholder blocks for what would've been today's daily update, but at least we got most of what was missing.

 

It's nothing to do with guided set-up. TiVo deliberately deleted the info. I got the same "A line-up change has occurred" message on both my Series 2 and HD boxes when they updated this morning, with a looooong list of channels that they deleted, and all the guide data with them. I still have the channels. This is a major screw-up on TiVo's end.

 

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My lineup on Comcast's site still shows the same channels, and their CS rep verified the 700-numbered channels haven't been deleted. She looked to see if there was an announcement I somehow missed about those channels, and there was nothing. And some of the 700-numbered channels TiVo didn't "delete" still had all of their guide data erased. So... IDEK what's going on?

 

Ugh, I didn't realize they did this to other cable customers. When I searched before posting, I looked specifically for Comcast and didn't find anything recent, so thanks for the info. I opened a ticket with the TiVo CS rep I spoke to, and frankly, I've had zero luck trying to get things fixed by submitting their online forms, so I'm not sure doing that would make any difference.

Thanks for the Twitter tip, too!

 

Yeah, same here, I still get all the channels that were "deleted" but there's no guide data. And the 1000-over channel thing is really nbd, but the thing is, the info didn't come from Comcast, so... why did TiVo take it upon themselves to make those changes? Is TiVo suddenly prescient, getting psychic messages that this will happen... sometime in the future? I mean, WTF?

 

So, I just checked on the case I opened yesterday, and today's CS rep told me it was already closed. Because, of course. The ding dong I spoke to yesterday apparently closed it after saying my boxes needed a software upgrade. Huh?

Today's rep was more on the ball, and when they looked into the issue, told me it was totally TiVo's error, and they were escalating it to the back room, whatever that means (sounds vaguely... sinister). Anyway, with any luck, it'll be fixed in... a couple of weeks. D: Fingers crossed.

 

Btw, I looked at the Cox thread and our issue is 100% a TiVo screw-up. Nothing on the Comcast side was changed -- no channels were deleted or migrated or modified in any way, and my line-up is exactly the same as before TiVo borked everything.

 

You're probably right. Institutional memory seems to no longer be considered valuable across most corporations -- and, of course, experienced workers cost more. It's just stunningly idiotic to me if, in fact, TiVo is instituting lineup changes they made up out of whole cloth. Where's the logic behind something that inconveniences and pisses off thousands of customers?

And since that update on Thu 8/27, I've gotten zero new guide data, aside from 24-hour blocks of "X-channel programming" that came through Friday. Three days in a row of nothing. Sort of the cherry on top of this crap sandwich.

 

I just edited my original post with this info. I hope it was just a huge mistake that's now fixed, but these days, who knows? I'm glad it got fixed at all, tbh. Fingers crossed!