lifetime service

Discussion in 'TiVo Help Center' started by moah, Jun 4, 2007.

  1. donoflee

    donoflee New Member

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    Mar 10, 2005

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    I think I've read this thread carefully but have a question.

    There are at least two issues:
    1. Lifetime FREE transfer eligible: Purchased Lifetime service before 20jan2000.
    2. Lifetime PAY transfer eligible: Terms???

    I've got an S2 with lifetime service bought in 2001 and would like to purchase a s3 with lifetime service but the Tivo web site doesn't show this as an option. Is there a magic word to say to the CSR, to buy a new lifetime service for say $300? :D Thanks.

    --
    Donald
     
  2. lessd

    lessd Well-Known Member

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    Its just luck on who you get, some on this form have reported getting the Xfer (I did in April) some have not, but the cost is $199 as you get a free Xfer but must pay for a year on the Series 2. The code i gave above is only for a per-Jan 30, 2000 Lifetime Series 1.
     
  3. WhiskeyTango

    WhiskeyTango New Member

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    If you've had your Lifetime Tivo for more than 2 years, then you've pretty much been recieving Tivo service for free since then. You can keep your Lifetime Tivo and use the Multi Service Discount for the dual tuner which, I believe, will only cost you $6.95/month (someone correct me if I'm wrong. I have a Lifetime and haven't had to check prices recently).
     
  4. WhiskeyTango

    WhiskeyTango New Member

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    This is no different than the way Sirius offers their Lifetime sub. It's the life of the unit. The only difference being the sub for Sirius is $500, not $300, and they allow 3 transfers for a fee of $75 each. If Tivo was losing money of the unit Lifetimes, which is why they stopped allowing them, how would they have made any money off a person's lifetime??
     
  5. wolflord11

    wolflord11 Lord of Darkness

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    Now the Sirius Model makes more sense as in the term "Lifetime".

    You pay an upfront fee, and get service for the Life of the unit. No matter how many upgrades etc you do.

    Perhaps offer a Free transfer one time, so that later on you buy a New unit (Series 1 to 3 for example) and transfer the lifetime onto that unit.

    Any other Transfers after that time, you pay a One time "Transfer Fee".
     
  6. wolflord11

    wolflord11 Lord of Darkness

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  7. [NG]Owner

    [NG]Owner Member

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    Dec 19, 2006
    Kansas City
    This is where, in my opinion, Tivo is too generous regarding lifetime.

    Lifetime transfers (person to person) should not be free (and also not limited to three). That's a great way to capture additional revenue from lifetime units. And it would be reasonably easy to police ownership change due to the mothership contact every Tivo must make to acquire guide info, whether by Internet or by phone. If the current billing address repeatedly does not tie (at least on a regional basis) to the physical location of the unit, it gets flagged for followup.

    Further, Tivo should probably ban the transfer of "altered" lifetime units. If you change the capacity, you cannot change the owner. If Tivo wanted to get draconian they might void lifetime service for any future alterations to the unit. Tivo already knows the capacities of each unit that calls in. If that changes, boom, lifetime lost, and onto a monthly program the unit goes. Once you start monkeying around with the internals of the lifetime unit, you are also monkeying around with the business case of the lifetime product.

    Keep in mind, I expect that Tivo envisioned their hardware to adhere to the medical beliefs of the Christian Scientists. When it gets sick, shun medicine in times of illness, if the illness is bad enough, let it die and take lifetime with it. We're all playing God by replacing hard drives, power supplies, etc. Tivo Corp probably just wants older units to make like good soldiers, not like a Phoenix.

    I'm just surprised that Tivo still lets us monkey with lifetimed units.

    [NG]Owner
     
  8. bidger

    bidger Active Member

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    Do you really think TiVo would be anywhere without the hacking and upgrading of their units? For crying out loud, there are two forums here dedicated to just that. There are forum sponsors that have based their industry on it. If they did the things you propose, why would anyone choose TiVo over a DVR from their provider or another solution? If TiVo battons down the hacking/upgrading, they'd alienate a good share of their fanbase. It would just reinforce the notion that some hold that TiVo is truly clueless.
     
  9. [NG]Owner

    [NG]Owner Member

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    Hack and upgrade all you want. Just don't hack and upgrade a lifetime unit.

    [NG]Owner
     
  10. bidger

    bidger Active Member

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    I'll do whatever I like to a unit I own, Mr. TiVo.
     
  11. psywzrd

    psywzrd Member

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    Mar 25, 2003
    Just wanted to let you guys know that this code is definitely legit. I was trying to transfer my lifetime sub on my S1 to my 2nd S3 (already paying 6.95/month on the first S3 under the MSD). Unfortunately, I wasn't able to take advantage of the code because I didn't purchase my lifetime on my S1 until Feb. 2001. When I gave the CSR the code, she asked me where I got it and I just said "a friend". She then said that she needed to speak with a supervisor. When she came back she said that the only way to transfer the lifetime from my S1 to my S3 was to pay $199 - that would give me a lifetime sub on my S3 as well as 1 year pre-paid service on the S1 that I would be transferring my lifetime from. However, that would also make me ineligible for the $200 rebate so that was obviously a no-go (I'd basically be paying $399 to transfer the lifetime sub - that's almost 5 years worth of monthly fees at 6.95/month and I have a feeling the S3 will be obsolete by then). I did mention the grandfather clause and she confirmed the Jan. 2000 date so I missed it by quite a bit. So for all you guys who are grandfathered in, definitely mention that code. And thanks to lessd for posting it.

    On another note, do any of you guys know how it works if you add DirecTV service with the HR10-250 Tivos on top of the S3? I am going to be doing this and I'm wondering if I will have to pay 6.95 for service on those boxes as well. I know DirecTV has a deal where you pay for service on the 1st Tivo but they give you the service for free on additional Tivos. If I already have an S1 with lifetime and 2 sub'd S3s that I'm paying 6.95/month for, do I need to pay for Tivo service through DirecTV too? I hope not.
     
  12. reese006

    reese006 New Member

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    Jun 22, 2007
    I have not read the whole thread on this but your comment stuck out to me because I "inherited" my TiVo box back in 2000 which had a lifetime subscription on it. My wife's grandfather died and he had bought a Series 1 probably about 6months before he died. Well when my wife's family was cleaning out his house they came across it. She called me and said "We found this electronic thing that says TiVo on it, nobody knows really what it is, do you want me to bring it home?" I of course jumped all over it not knowing that it had the life subscription on it. When I called to hook up my service I told the lady what had happened and she said that the box has a life subscription on it and would I like to transfer it over to me. She even waived the fee. I think what it was, was at the time TiVo was still so new they wanted anyone and everyone’s business. Anyway I have upgraded the harddrive and about to do either wireless or ethernet card on it because the modem died.

    But lifetime of the person seems to have a loop hole as well. The way I understand the lifetime subscription is that it is lifetime of the box (motherboard specifically since it has the serial number for the unit).

    Mine got hit with an electrical storm and my phone company is going to pay to have it fixed. I am just trying to decide should I just go ahead and do wireless on my box or actually send it to "get repaired". I was told my lifetime subscription would transfer over to another box if it has to be replaced, but that it would cost $80. So that seems to dispute it being tied to my box and more rather if you are willing to pay a fee ($80 today) if your box is damaged you can change it over to another box.
     
  13. lessd

    lessd Well-Known Member

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    And TiVo can provide service to who they want BUT I agree that TiVo might be nowhere without the upgrade path, I went with TiVo in 2001 because of the ease of upgrading the Hard Drive and most of the 50 or so TiVos I have help friends with have been upgraded.
     
  14. DeathRider

    DeathRider New Member

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    Dec 30, 2006
    Boston Area RCN
    If the box is lifetimed, the location of the unit may matter not...but if it is regional, would that be by country, state/province, town?

    Unless I have a second TiVo on the account that isn't lifetimed or my TiVo needs service, is there really need to change/modify the billing info, since there would be no more charges for the unit (even if I give the unit to someone else)

    I think it is based more on the automobile. If you modify it, that act will void the warranty. But you can change the stereo/add accessories, interior accomodations, even modify the powertrain (not so much on the newer vehicles...

    Now, if you modify a leased vehicle, the leasing company actually owns it and you can be liable for any "damage" to the stock/delivered vehicle. That would be like moving a MSD unit to a seperate location.

    If the automobile went the way you suggest TiVo should go, antique/classic cars wouldn't be allowed to be registered and driven on the road...

    We are allowed to replace worn out parts like alternators, starters, transmissions, actually any part on the car that wears out.

    Or with a caomputer (not so much now tht many parts are more integrated, but you can even replace the motherboard in many instanes).

    Sure TiVo could go the draconian route, but in the longrun/big picture, that would be against better judgement. I think it's still a minority that "modify" their machines - and many of them probably do more for TiVo in the form of "free advertising" then TiVo making monry by restricting what they do to their machines.
     
  15. ghilz

    ghilz New Member

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    Jun 22, 2007
    I'm a relative newbie in the Tivo world < 1 year, I'd appreciate a little background
    in this area if anyone can spare the cycles......

    when you say "lifetime" do you mean lifetime basic or tivo plus?

    I have lifetime basic on my RS-TX 20 now cooked from bad home wiring and
    am looking for a replacement. I know I can't transfer the LB.

    What's up with some of the Sony 2000s, I see some of them have lifetime basic
    others don't? (actually I thought all Tivo's have free lifetime basic.)
     
  16. mdscott

    mdscott Active Member

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    Jun 26, 2002
    Hermosa...
    Actually very few have TiVo Basic -- 3 days program information; no Home Media Features such as MRV or TiVo2Go, etc. This was limited to Toshiba, Panasonic and early Humax models and NO others. TiVo Plus was an update these models. This is the same as normal TiVo subscription on other models.

    Michael
     
  17. [NG]Owner

    [NG]Owner Member

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    Dec 19, 2006
    Kansas City
    All I was suggesting in my comments above was that Tivo is very generous to all of us in its handling of lifetimed units. And that there are (relatively) easy ways for Tivo to capture further revenue from customers who have lifetimed units.

    Let's face it, Tivo has a lot of lifetimed units out there and, like it or not, those customers (of which I am one three times over) are a new revenue stream waiting to be tapped. The two additional revenue possiblities I stand behind are:

    1) Charging for lifetimed unit ownership changes.

    If I sell/gift my lifetimed Tivo to someone else, the recipient must pay an ownership transfer fee to Tivo to have that piece of hardware removed from one account and placed on another.

    There are those who say, "Well what if I never move/transfer the account?" That's all fine and good, but as I stated before, and much like Tivo has the ability to crack down on MRV abuses, Tivo can institute similar safeguards which would be designed to catch many of those who try to circumvent the charge.

    2) Charging for tinkering on lifetimed units.

    Right now Tivo is electing not to enforce the terms of their own agreement with those who have modified units:
    There it is in black and white. Those of us who have upgraded the capacity on our lifetimed units by ourselves are in breach of the service agreement. Tivo theoretically could void the lifetime service agreement on all such units. Tivo has simply chosen not to.

    I know that it's blasphemous in a forum such as this one to say, but it simply makes good business sense for Tivo to charge for any change of HD in a device with lifetime service. It seems that most Tivo failures are caused by one of two things: the power supply (its swap would not be noticed by Tivo) or the HD, a swap of which would be noticed by Tivo. Resurrecting "dead" lifetimed units is not in Tivo's best interests, regardless of how you try to spin it. Unless, of course, the resurrection of a dead Tivo is coupled with an additional payment to Tivo.

    Because Tivo has the capability to track HD capacities today, and probably could even track the unique HD serial numbers by device if they wanted to, I think Tivo should modify their T&Cs to permit the capture of additional revenues, on a go forward basis, for every HD change made to a lifetimed unit. I think that such a policy change would recognize the Tivo community's desire to tinker but balances that desire with the business case realities of extending the life of lifetimed Tivo boxes.

    [NG]Owner
     
  18. atmuscarella

    atmuscarella Well-Known Member

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    Oct 11, 2005
    Rochester NY
    [NG]Owner you can't be serious??

    If TiVo F***ed over its customers as you are promoting they can expect a number of things to happen.

    1. That they will lose any future sales to the F***ed over customers.
    2. The F***ed over customers will bad mouth TiVo to anyone they can again resulting in lost sales.
    3. They will get lots of bad press again resulting in more lost sales.
    Given that TiVo doesn't offer lifetime any more doing anything close to what you are recommending would be a disaster for them.

    Thanks,
     
  19. reese006

    reese006 New Member

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    Jun 22, 2007
    [NG]Owner - for reasons that you had mentioned and others is the reason that I have chosen not to send my unit in for repair. My modem is dead and my phone company is going to pay to have it fixed. Since I have already replaced my HD when my harddrive died on me with a larger one and the fact that I have been told by a couple of people that sent in their life time units for repair only to be told that their life time subscription would not transfer, I have chosen to just get a network card and do dial in that way. Also I have really wanted it connected to my network and off my phone line anyway, this just gives me the opportunity to do it for free. So now that my HD has gone out and modem I guess the power supply is next to go.

    I did not want to take the chance of sending my unit in only for them to say nope you can not transfer over your lifetime subscription and then have to battle with the phone company more. I got them to agree to pay for the network card and I'll need an Ethernet bridge, which they are going to pay for as well.

    I do think that if TiVo chose not to honor the SC because someone had "hacked" theirs would be bad. Now I could understand it if the "hack" was what killed the machine, but if it is say hit by lighting, then that's a different story. I just was not willing to take the chance though. Our TiVo is a little more sentimental then anything since we inherited it from my wife's grandfather. Also the fact that it was free for us makes me want to keep it running for as long as I can.

    I figure that eventually TiVo will allow the Series1 folks to trade in their units for a current model for free. I know that this can happen now for a fee but down the road, say 7-10yrs, you have to figure for them to keep the guide going for the old Series1's will be to much of a hassle/costly. All we use ours for is non-HD recording or when there are 3 shows on that we want to record, our Digital Cable box will record 2 HD shows at once. I chose Digital Cable over SAT because I want to be able to record at least 2 HD shows at once and in my area the only way to get HD through sat is OTA and it was way more costly to go the SAT route at the time. I am about to do an RF modultor through the house, which has 4 inputs (DVR, TiVo, DVD Changer, DVD player to all be hooked up in the den and distributed through the whole house on different channels), so I will probably now use the Series1 for the kids stuff. So, Thomas the Train, Dora, Mickey Mouse Club House, etc... does not eat up space on the HD recorder. Currently the Series1 is in the masterbed room mainly just for the guide.
     
  20. bidger

    bidger Active Member

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    That would violate the principle that Lifetime is tied to the box. Doing as you suggest would now tie the Lifetime to an individual.

    The bottomline is TiVo had to offer Lifetime to compete with Replay and when Replay dropped from the scene, TiVo felt comfortable to drop Lifetime. If after a year of that option being dropped TiVo were to decide to tinker with that option, they risk further alienating their customer base because, let's face it, the changes you propose only penalize those who chose a legitimate payment option TiVo offered when they purchased their unit.

    You seem to be of the mind that no further revenue can be generated from a Lifetime TiVo. I think those with Lifetime would be far more likely to do MSD because it would be a more manageable monthly fee than for those doing monthly who want to add a unit. Only thing is TiVo is less than enthused about multiple TiVos on one account. Took them forever to implement MSD.

    If you ask me, TiVo's vulnerability to the whims of multichannel providers is a far bigger achille's heel than dealing with subs who have Lifetime.
     

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