Advertisements Knowing Best Buy's tendency toward bad service and terrible inventory control I decided to call my local store to see if they had it. I waited on the phone for 15 minutes, finally got someone who had no idea what I was talking about. She said without the number she couldn't look it up on the website. Clearly she had better things to do, when I said I was looking at the TiVo website where it clearly states it is launching at Best Buy today, she sighed heavily and threw me back on hold. If I had known that all they were going to do was look it up on their consumer facing website I would have saved the call. She had never heard anything about the Best Buy exclusive and clearly had no idea what the OTA was about. I called TiVo. He said they should have it in the stores listed on the website, but couldn't answer why Best Buy had no idea. The store I called was listed. Thinking it was a local issue I called the Best Buy 800 number. Got someone on the line. Not only did she not know about OTA, but she didn't know how to spell TiVo. I'm not sure she knew what a TiVo was. She tried calling the store, I waited for nearly 10 minutes. She comes back on and says the store hung up on her. We'll at least they are consistently bad. TiVo - very bad idea to launch with Best Buy. Can you make it available on amazon.com so we can actually buy it? You have someone here ready to buy, who isn't complaining about the $15 a month. Simple.TV is starting to look good.