Known issue- Tivo Bolt OTA will not stream to IOS devices

Discussion in 'TiVo Bolt DVR/Streamer' started by Jrizzo003, Oct 23, 2018.

  1. Jrizzo003

    Jrizzo003 New Member

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    after hours of talking to Tivo support - they now say that this is known issue. Silly that this product will not stream to iPad and iPhones.
     
    Mikeguy likes this.
  2. lujan

    lujan Member

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    I just tried a show from my Bolt to my iPad and it worked just fine but I'm at home. Don't know if there are issues watching from outside the local network?
     
  3. kpeters59

    kpeters59 Well-Known Member

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    I'm pretty sure it's well known that Apple won't let you stream over Cellular...did you try (remotely) over WiFi?

    -KP
     
  4. compnurd

    compnurd Well-Known Member

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    This isn’t a issue. It is a functionality that never existed. I believe early reasons were because the app couldn’t do adaptive bit rates that Apple required
     
  5. Jrizzo003

    Jrizzo003 New Member

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    I am on my home network; on WiFi - and Bolt will not stream to my IOS devices - will not even see them in setup. Tech support said this is a known issue and they are working on it - that may have been a line to get me off the call - IF some of you here can stream from Bolt to IOS devices in your home. If os, I have to call them back - something is way wrong.
     
  6. Jrizzo003

    Jrizzo003 New Member

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    Oct 18, 2018
    Yes I did - not luck
     
  7. Jrizzo003

    Jrizzo003 New Member

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    Oct 18, 2018
    I cant - even on my home network over WiFi
     
  8. Jrizzo003

    Jrizzo003 New Member

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    Oct 18, 2018
    Yes - no good
     
  9. UCLABB

    UCLABB Well-Known Member

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    This really ticks me off. I keep reading posts that when TiVo can't resolve someone's problem, they reply that it is "known issue" and they are working on it. Whoever is in charge of support at TiVo should be thrashed for making this part of the CSR scripts.
     
  10. NJChris

    NJChris Kermie Loves Elmo TCF Club

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    Huntington...
    Is this just Bolt OTA or the other Bolt? I'm using my Bolt with OTA, but it's not the newer Bolt OTA and it streams over Wifi on my home network to my iPhone without issue.

    The app won't even see your Bolt on your own network? Both connections are the same network at home? Just asking to be sure.
     
  11. Jrizzo003

    Jrizzo003 New Member

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    Correct. Bolt cannot see any IOS device on my own network. Crazy and frustrating. Called support again today and they repeated that it is a known issue - which is code for we have no idea what’s wrong - but they do say others have same problem.
     
  12. Jrizzo003

    Jrizzo003 New Member

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    Agree - called again and same response - known issue - yet there are some within Bolt OTA without the problem. Go figure.
     
  13. lujan

    lujan Member

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    Mine is a Bolt OTA and I've downgraded to the old interface (non-Hydra) on this Bolt. Are you using Hydra or are you also on old interface?
     
    Last edited: Oct 24, 2018
  14. Scooter Scott

    Scooter Scott Member

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    Let me ask the most basic questions: Which iPhone model? Which iOS version?

    I ask because I have read other places about having issues only with the new iPhone XR/XS
     
  15. lujan

    lujan Member

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    For me where it's working is using the older iPad Air 2 on iOS 12.
     
    Daverich4 likes this.
  16. Jrizzo003

    Jrizzo003 New Member

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    Oct 18, 2018
    Not sure I can tell - bought a new Bolt OTA and installed out of the box.
     
  17. Jrizzo003

    Jrizzo003 New Member

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    Oct 18, 2018
    iPad Pro and IPhone 6s Plus. Both on IOS12
     
  18. Jrizzo003

    Jrizzo003 New Member

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    Oct 18, 2018
    IOS12 IPad Pro and IPhone 6s plus
     
  19. UCLABB

    UCLABB Well-Known Member

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    Riverside, CA
    Works perfectly on my iPad from Bolt. However, I’m still on the old iOS app.

    Have you hit the settings icon on the app to see what it says?
     
  20. lujan

    lujan Member

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    If you're using the OS out of the box, then it's probably Hydra? Do the screens look like your older TiVos or is the the first one you bought? It could be that Hydra is the cause since others are saying that you can't do transfers either using Hydra. I downgraded to the older interface a day or two after I bought the Bolt Vox because I couldn't stand how the new interface worked.
     

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