Knowing what I know now, I might have made a better choice

Discussion in 'TiVo Coffee House - TiVo Discussion' started by kwal72, Jun 15, 2015.

  1. kwal72

    kwal72 New Member

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    Jun 15, 2015
    Key West

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    Hello Tivo Community forums.

    I have owned my Romio boxes and have been a Tivo subscriber for close to 6 months now.
    I sure wish I had met the current "me" back when I was deciding whether or not to pull the trigger on switching to Tivo, buying the Tivo boxes
    and paying the monthly service.

    I would have cautioned that in South Florida, it has been my experience that being a Comcast Xfinity user, that Comcast knows very little about
    Tivo, M Cards, instillation of the Tivo box, and little information on whether I would have access to On Demand features.

    I had 3 techs to the house in the first 7 days of the install. We went through 5 M-Cards.

    Each technician told me emphatically that I would not have access to On Demand(turns out it is possible, just not in the conventional sense ie through the onscreen channel guide). The fact that none of Comcast's technicians knew this astounded me.

    If I would have met the current "me", I would have explained how Comcast makes the grouping of the channels for HD users frustrating when using a Tivo unit. Comcast's dvr
    automatically determines whether or not the program is offered in HD and will default to that channel. Tivo users don't have it so easy. For example, HBO HD is 301, and the other HBO HD Channels are in the 400's, basically making scrolling through your channels a frustrating and confusing experience.

    The biggest point I am trying to make, is that Comcast spends little to no time educating their employees about working with Tivo.
    And why should they? After all, they want me using their equipment. They make more money if I throw my hands up in the air in frustration with Tivo, scrap it all in the garbage, and defeatedly return back to the dvr's they rent.

    The above issues were frustrating enough. But...as these things tend to do, enough time passed that I overlooked the initial issues and tried to make best of my Tivo purchase (convincing my wife has not been as easy).

    This weekend, I decided to purchase a Pay Per View event. Sounds simple enough right? It's 2015. Payperview has been around for a long time. How hard could it be? I wanted to watch the UFC fight. I am also a new parent and I don't have a plethora of free time to waste on customer-support phone calls. Based on my past experiences and to save time in case no one at Comcast knows how to facilitate a Tivo user pay per view request, I decided to call Tivo first.

    It has been my experience that Tivo knows what can and cannot happen with their units. The Tivo customer service rep assured me I would have no problem ordering and viewing the fight, but we would need to make a 3 way call with Comcast. The agent did say it would take a little time. I decided to call back after putting my child down for the evening. Upon calling back, I spoke with another person at Tivo who said their supervisor did not want him making a 3 way call and assured me that I could do it on my own. Feeling less than hopeful I called Comcast.

    1 hour and 4 Comcast techs later and I was still not watching my pay per view event.

    The 5th tech was able to get the event for me but not in high def, even though I have a high def tv and watch high def channels.

    I spent $49.95 and the event was not available to me the next day, even though Comcast told me I would have access to the event for 48hrs. Another hour with Comcast phone support and still no resolution or explanation. I ultimately had to load up my child, drive to the local office and speak to them directly.

    3 Days dealing with the consequences from desiring to order pay perview.

    Again, the point I am trying to make is that a simple thing like ordering pay perview is NOT SIMPLE with Tivo and Comcast. It is possible, if you get the right tech, if you have the time to be left on hold and if you have plenty of patience.

    I called Tivo today asking why they don't do more to bridge the gap for their customers who want to use basic 2015 cable functions? They kept blaming Comcast. And I understand that Comcast is to blame.

    But why would Tivo not want to assist in making things easier for me to use their service? Why are their no articles on how to successfully order pay perview? Tivo should put that out as they know their own product and Comcast does not care about Tivo. You can't leave it up to Comcast. Tivo could dedicate a few man hours and clear this up for their users. Whatever the cost, it would pay for itself in deterring current customers from scrapping their Tivo service and keep them from cautioning others about the perils of switching to Tivo(like I find myself doing all the time). Tivo makes me the consumer, feel like I need a masters degree in Comcast/Tivo compatibility and yet no courses are provided to learn how.

    They leave the burden on the user. And what it has done is left me feeling stupid for buying the costly Tivo service and Tivo boxes in the first place. I need easy. Time is money. Time is precious. Tivo should know that.

    Peace and Love, Peace and Love
     
    Last edited: Jun 15, 2015
  2. ajwees41

    ajwees41 Well-Known Member

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    for starters there are at least 2 different cable security specs so Tivo would need to support both specs
     
  3. HarperVision

    HarperVision TiVo's Italian Cuz!

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    Paradise...
    I'm not sure there's going to be a lot of replies here, mainly because you're right on the mark in my opinion and have summed it up exceedingly well. What you've stated is a sad fact for TiVo and the reason they've not grown past a certain point.

    I think they could have something with this new cord cutter revolution going on though, so they could end up the winner in the long run with cable companies scrambling to find a niche in the new streaming world.
     
  4. jrtroo

    jrtroo Chill- its just TV

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    OP- If you need some support from the community, feel free to ask! You would have been guided to the cablecard hotline, or how to escalate issues to Comcast. There is lots of other advice here as well. Perhaps you did not find the site until now, but folks here are super helpful.

    Are you set up and working now?
     
  5. kwal72

    kwal72 New Member

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    Jun 15, 2015
    Key West

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    Thank you very much. Truth be told, I just found this forum today.
     
  6. Turtleboy

    Turtleboy Well-Known Member TCF Club

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    We're just users and not Tivo employees. But we know a bit - or have had our own experiences.
     
  7. Leo_N

    Leo_N Lucky 200 member

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    The one thing I would add/comment to your initial post is about the channels. Just wanted to make sure you are turning off the SD channels on your TiVo? The way your cable box defaults to the HD will be similar if you tell the TiVo that the SD version is a channel you don't have.

    Look under settings, channel list, and edit that list. Same list where you can also set favorite channels (Thumbs up while channel is selected)
     
  8. schatham

    schatham Well-Known Member

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    This, plus you can delete all the garbage channels that you don't want. You can get hbo all together by selecting button B while in the guide, it will put channels alphabetically. I tried this but prefer the order by number. After a while your brain adjusts to the HD channels location. A lot of them are just 8 before the channel. Like 805 is channel 5 etc, not all though. Read threw the site and you'll pick up a lot of other useful stuff.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Agreed. Uncheck channels you will never watch. Then make your favorites. That way, should there be the odd case (like something on C-SPAN), you can select a guide with "My Channels" and see those you would not look at. To make one a Favorite, just hit guide, scroll to the channel, hit left, hit thumbs up, then return the guide to My Favorites. Reversing is the same except use thumbs down on a channel. Best part of the guide.
     
  10. sangs

    sangs Active Member

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    Yes, the guide customization provided by Tivo is unparalleled in my experiences.
     
  11. schatham

    schatham Well-Known Member

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    Is their a quick way to go from my channels to favorites while in guide without having to go options, my channels and change that back and forth?
     
  12. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Unfortunately your only other option is the cable company DVR, which in a lot of cases really sucks. (there are some exceptions) Usually with TiVo once you get everything working, which can be a huge PITA, it's relatively maintenance free and just works from them on.
     
  13. mattack

    mattack Well-Known Member

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    Can you explain how this works on Comcast's own boxes?

    How is it in "the channel guide"? I suspect you really mean it's a separate On Demand menu... which is exactly how it shows up on the Tivo (which *THEN* goes into a cable-company-provided really cruddy UI)

    ...and with OnePasses, one of the improvements IMHO over season passes is that you DO see On Demand capable stuff in your list RIGHT THERE.. (Though when you start to play one, you really go back to the same "cable-company-provided really cruddy UI".. But at least it goes directly to the specific episode. e.g. I've been using it to watch a few episodes of Aquarius each weekend far ahead of what they've shown on TV..)
     
  14. kwal72

    kwal72 New Member

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    Jun 15, 2015
    Key West
    mattack: what I was attempting to explain (though at the time my clarity was clouded by rage from speaking to Tivo customer service 5 minutes before I posted this... so I obviously did a poor job of explaining) is that in my area, Comcast has Channel 1 on my channel guide dedicated to On Demand. They have channel 299 dedicated to HBO On Demand. Neither of those work for the Tivo user. As all of you know (though my Comcast Install Techs did not) is that if I go through Tivo Central> Find TV, Movies, & Videos> I can access the Xfinity On Demand Screen sandwiched between the VUDU and the Netflix options.
     
    Last edited: Jun 15, 2015
  15. CoxInPHX

    CoxInPHX COX Communications

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    So, in hindsight, the better choice is the Comcast DVR?
     
  16. jrtroo

    jrtroo Chill- its just TV

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    Um, you have never seen the note to hit A for options?
     
    Last edited: Jun 15, 2015
  17. scandia101

    scandia101 Just the facts ma'am

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    Your subject title implies that there is a better choice. What is it?
     
  18. scandia101

    scandia101 Just the facts ma'am

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    MN, greater...
    People refuse to see the online instructions no matter how many times you point them out.

    I always have people asking me "how do I...?" and more often than not my response is telling them to just follow the instruction that are printed on the screen that they are looking at. Then 4 months later, they ask me the same question again and give me the same wtf are you talking about look.
     
  19. HarperVision

    HarperVision TiVo's Italian Cuz!

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    Windows Media Center is light years ahead when it comes to customization. You can mix and match, change channel assignments, change channel icons and many other things with some third party plugins.

    Unfortunately as we all know it's never really taken off with the masses and is going the way of the Dodo!
     
  20. HarperVision

    HarperVision TiVo's Italian Cuz!

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    Some would argue the Hopper and maybe even the Genie. I've only used the Genie between the two and I like TiVo overall better. I would say WMC "could be" a better DVR if done correctly and better supported.
     

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