Just Ordered the New DirecTV TiVo from DirecTV

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Captain Spaulding, Feb 9, 2012.

  1. Feb 9, 2012 #1 of 32
    Captain Spaulding

    Captain Spaulding Member

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    Centerville,...
    I noticed that the DirecTV web site was off line for updates very early this morning. It came back online a little after 5:30 Eastern time this morning and I was then able to order the new DirecTV TiVo DVR. I am in Ohio, which is not one of the test markets, so I'm assuming it is available nationwide now. As a long time customer, it was $99.00 plus tax.
     
  2. Feb 9, 2012 #2 of 32
    Jebberwocky!

    Jebberwocky! Guest

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    on the phone now - looking for a free one
     
  3. Feb 9, 2012 #3 of 32
    Jebberwocky!

    Jebberwocky! Guest

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    Buy, do I feel like an unwanted customer. Best offer I got through retention is $198. Time to cancel for real this time.
     
  4. Feb 9, 2012 #4 of 32
    Timbeau

    Timbeau Well-Known Member TCF Club

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    How long have you been a customer?
     
  5. Feb 9, 2012 #5 of 32
    Captain Spaulding

    Captain Spaulding Member

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    Centerville,...
    From what I've read over at the satellite forums, discounts that subscribers might receive are based not only upon how long someone has been a customer but also upon other discounts, free offers, etc. that have been received in the past.
     
  6. Feb 9, 2012 #6 of 32
    Wil

    Wil Unknown Member

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    I'm very happy with my deal this morning, but I got hit with a $49 installation charge and the thing is being brought on an installer's truck rather than shipped directly to me.

    I already have an HR20-700 (and extra multiswitch capacity for a new receiver); is the dish somehow different?

    Anybody else here getting hit with the $49?
     
  7. Feb 9, 2012 #7 of 32
    Jebberwocky!

    Jebberwocky! Guest

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    Since 2001. But F them, I cancelled effective next week. I going to go without a provider and see if it kills me to do so.

    I thought they would cave when I said go ahead and cancel but they didn't. I have an OTA antenna. We'll see how long I can take it. :)

    Sadly Comcast would cost me even more.
     
  8. Feb 9, 2012 #8 of 32
    Wil

    Wil Unknown Member

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    I don't know if you saw the infamous investor slide show from several years ago, but it defined how DirecTV looks at customers. If you're pretty much a modest package of programming and equipment you're dead weight, and good riddance to you.

    I dislike DirecTV very much, partly because of this attitude (even though their crazy formula seems to rate me high and I get good deals). But they hold the sports hostage, so there I am. I shut them down now and then, and it feels good, but the sports always gets me back.

    If they ever lose exclusivity on some of these packages I'm gone in a second.
     
  9. Feb 9, 2012 #9 of 32
    Captain Spaulding

    Captain Spaulding Member

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    Jan 2, 2001
    Centerville,...
    Did you order by phone? When I ordered online this morning there was the option for self-install, which had no cost, or professional installation, which did have a cost.
     
  10. Jebberwocky!

    Jebberwocky! Guest

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    my monthly expenditure averaged $120 - 6 hd dvr's
     
  11. kpollari

    kpollari New Member

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    Just ordered mine on the phone for $99 plus tax and shipping. Agent had to first search to get me the $99 deal but wanted to charge $49 for installation. I asked her if I could do a self install and after a few minutes she got authorization for that too. Grand total $128. I'm happy. Although, I did have to wait for a second service rep to go over the contract terms for a second time. Oh and I've had service since 2003.
     
  12. technojunkie

    technojunkie Member

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    Mar 15, 2000
    Charlotte
    Well no luck getting the install fee removed however I did get it for free but had to agree to 2 more years. It was crazy to listen to the agent go through every negative feature they could think of about the unit before offering me the $49 install only charge. I think it sucks as I have been with them for 14 yrs and have been living with an SD TiVo that rebooted whenever it felt like it. Should be done in a couple of days.
     
  13. Timbeau

    Timbeau Well-Known Member TCF Club

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    VT
    Wow, that's pretty harsh on their part.
     
  14. Jebberwocky!

    Jebberwocky! Guest

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    I'm starting to look forward to OTA only :) We watch way too much TV as it is, I'm surprised that my wife is also looking forward to it. Time will tell.
     
  15. Klankster

    Klankster Member

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    Port...
    Just ordered mine. Got the top package, the Tivo unit was free. CANNOT WAIT to punt the miserable Time Warner tuning adapter to the curb! What a POS.
     
  16. Cabo

    Cabo New Member

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    The average monthly revenue per subscriber is $90.48
    Average subscriber acquisition costs—per subscriber is $806 (that isn't a typo)
    Total number of subscribers is 19.8 million.

    Hard to believe they'd let a long time customer walk.

    I watch OTA in our guest room every night and it isn't that bad.
    Reception is great and you can't beat the price. I use an indoor antenna called "The Leaf" which gets great reviews.
    There's something to be said about saving $120 a month.
     
  17. schell

    schell New Member

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    Jan 23, 2004
    I had to agree to a 24 month contract, but I am getting one for no charge no install fee's
     
  18. Chris Gerhard

    Chris Gerhard Well-Known Member

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    AR
    I dropped DirecTV in 2009 after 12 years. Getting by with TiVo with OTA, Blu-ray and Google TV now and I am very happy.
     
  19. EmilyEmily

    EmilyEmily New Member

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    Aug 20, 2008
    I was in one of the test markets and called to get mine about a month ago. The guy initially offered it to me for $99 with a $19 fee to do the HD upgrade install, but with no resistance dropped it to $0 plus the $19 fee when I asked. Of course, I've been a customer nine years and was only getting SD, so it was in their interest to upgrade me to HD.

    Then I called back a week later and asked for that offer where if you enroll in Auto Bill Pay, you get your HD fee waived. I had various reps tell me it would be in effect for 12 months or 24 months, but all agreed that I could call when the waiver expired and they would grant it again. So I'm not paying the $10 HD fee each month; my service only went up by the $5 monthly TiVo fee.
     
  20. HerbalEd

    HerbalEd New Member

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    Jul 1, 2009
    I guess you'll really show them, huh? What are you trying to prove here? And why? I'm reading on dbstalk.com that many who are not getting a deal are calling back later to talk to different CSR and they're getting the discount. Be calm and courteous .... and persistent ... and I'll bet you get a much better deal (if not exactly what you want).
     

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