Just Ordered Edge and Spectrum Service - And Tuning Adapters Don't Work!?!

Just because it does not work right now does not mean it will not work in the future.
Should have kept the Edge as a fix is coming/being tested now.

 

Received a goodwill credit from TiVo of $50 today which was a nice gesture. I hope this will be fixed quickly and perhaps even have them consider sending us one of the backlit remotes?? Thanks again for all of the info on this forum and also to Ted for being a presence here. Not many companies would take the time or have an employee be so responsive. As much as it stinks to have no SDV channels, it has also made me realize how much I still enjoy my TiVo experience (even in the presence of having other streaming devices). Fingers crossed for a fast resolution to this issue...

 

We have tested a fix for this issue internally and will be updating a few boxes over the weekend. We have identified several customers with both Motorola and Cisco tuning adapters. If things go well over the weekend, we should be able to update everyone early next week. It turns out the fix was literally one line of code in a kernel level driver. You can't even make that up. Lack of sufficient testing is clearly on us.

 

No one is perfect. Well, maybe a few TCF members.

 

Hey.... I resemble that remark

 

I know that now. Spectrum made it sound like it was not ever going to work and TiVo customer service was not giving me any kind of reassurance either.

 

Since the issue has potentially been identified, when are the boxes going to be available again for purchase? I returned mine due to the fact that I was under the impression that it wouldn’t be rectified, but really would rather have the Edge instead of another Bolt.

 

If you do not want to wait there is Amazon or WeeKnees

 

Yep I would want the Edge too. Runs cooler and quieter.

 

My edge/spectrum/tuning adaptor doesnt work. Without it i can see a distorted picture on higher channel, not a premium channel (hbo, etc which i dont subscribe to)

 

I got the 'fix' on the weekend by msging Tivo_Ted my TSN. My Tuning Adapter has worked since. I'm not sure when it's going to go out to everyone, but you may try msging him to see if you can get it a bit sooner.

 

I am also now up and running thanks in no small part to TiVo_Ted. I did need to get Spectrum to remove and then re-add my cable card again for everything to sync up. The most painful part of the whole experience was reaching someone at Spectrum who knew what a cable card was...I find it crazy to be treated like some sort of technological orphan as they have no dedicated support for this. Why is there no direct line of communication for these types of calls? Having said that, when I finally reached a competent person, she was fantastic and fixed the issue. Is it too much to ask for a TiVo_Ted equivalent at Spectrum?

 

Time Warner had a Cablecard department that was pretty good.. Unfortunately it seems to have vanished since Spectrum took over. :/

 

I agree Time Warner was much more responsive when it came to Cablecard support. It would be helpful for future customers and those switching cards/needing re-pairing to have something more useful support-wise from Spectrum. I would suggest those who contact Spectrum support let them know in the post-call follow-up that a dedicated contact/line would be insanely helpful.

 

I did remind Spectrum that I may not have a Tivo if their DVRs and regular cable boxes weren't awful. I still have 2 DCX3400Ms here for other TVs and they're slow buggy pieces of garbage.

 

Replace them with a couple of Minis.

 

Novel thought but then I have family invading my DVR. That's just not going to happen...

 

Fair enough, just let your family suffer then. I kid. But you could look into buying a couple of cheap used TiVo DVRs with lifetime service on ebay for the family to use.

 

They like their On Demand, that's a lot of it too. Then it becomes a situation of teaching a Roku and all that. Entirely too much effort for TV. Given a choice I'd just cancel TV service entirely, but I've been overruled.

 

Funny you should say that...I replaced my other room boxes with TiVo minis and haven’t looked back since. It would be nice if TiVo considered a true rack-mounted home media server that had possibly more than one cable card and ability to stream via Ethernet/Coax direct to remote locations. A home media server and universal remote for the home with TiVo at the helm would be a great way to capitalize on their current tech. With all of the Tuning adaptor and cablecard issues— what about the dream of a box to rule them all? In a world where people talk mostly about cable cutting, why not show them why having cable and some streaming makes sense? The cabinet that houses my TiVo has also a tuning adapter, modem, and cooling device— if the modem is made by arris...the TA by Arris and the TiVo by Arris...I think the cable version of this device could possibly benefit from being all of those things in one unit.

It would be great if the unit knew your connection speed, viewing prefs, and other streaming subscriptions to pre-populate things it might want you to consider watching. Imagine if it pre-cached HBOs Watchmen using your known credentials, ready to play at a moment’s notice (especially if your connection speed might be sub-optimal).

Ok...end of dream . Yet hoping for the future. To Ted and the other TiVo folks out there...I would seriously consider leveraging your remote knowledge into a universal home interface. For many of us, consumption of media is central to how we might use a “remote”. Sorry for the digression, but there is so much promise here for a great consumer home experience.