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Discussion in 'TiVo Edge' started by PTVMan, Oct 14, 2019.
This is so frustrating to read about.
I had to pay spectrum to set up my TiVo bolt vox, pain in the butt but it works. It sucks to have the tuning adapter but I’m happy it works now.
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Hmm, there’s a bulletin notice on TiVo’s site that says the Edge is not currently working with tuning adapters and they are working on a solution.
They said said Bolt Vox.
See the title of the thread.
Ouch, what is TiVo telling you?
That doesn't keep johnnyboyyz61 from posting about non-EDGE devices which do work with TAs.
1) You note that TiVo is aware of TA issues with the EDGE.
2) Someone posts that their Bolt is fine.
3) You observe that TiVo has a red crawl at tivo.com about the EDGE not working with TAs.
4) I comment on the disparity.
Your second pointless post. If you don't have something to add about Edge and TA's please look for so-called disparities elsewhere.
A customer service rep told me there is a known issue where tuning adapters will not connect or stay connected with Edge. And they are working on a solution. No telling how long that will take.
I just saw this, after trying to get my TA setup with Spectrum and the EDGE telling me it could not see it. Every once in a while it would flicker it could with an in use message, then go back to not there. I had cancelled my BOLT service effective in 2 days which this was replacing, so now have to re-instate that for the next month until they fix the TA issue. Guess that's what happens when you buy the first batches. :/
The fact that TA's don't work in the first batches is clearly a TiVo mistake. These units should have been fully tested before any paying customer was able to order.
TiVo headquarters is in northen California, and Comcast is the main cable TV provider in the area. I'm guessing that the TiVo employees that field tested the Edge all live in the area and have Comcast, which doesn't use tuning adapters.
Still, it's completely unacceptable that TiVo wouldn't have gotten at least two beta testers in Spectrum markets to test out the Edge with tuning adapters (both Cisco and Motorola) in the field before they started shipping out a finished product to paying customers. Whoever at TiVo that is responsible for allowing that to happen should be fired.
Just curious if anyone has gotten a TA to work with the new Edge. I know one comment in this thread mentioned working, but that was a bolt vox, not edge. I have a spectrum tech coming on Thursday just to see even though they know now that there is a bulletin on Tivo's site about it. Figured if anyone has gotten one to work, perhaps there is some hope with a specific config.
Careful, pointless posts are frowned upon.
Yep so agree. I feel for those with TA's. It may be a long while before the right Indian fixes this.
Unfortunately I'm also one of the Edge owners with a TA problem, namely with my Moto MTR700 TA and Spectrum. Glad to hear it isn't just me. My TA worked fine on my Roamio Plus, but it goes between Connected and not Connected constantly on the Edge.
I guess the plus side is most of the channels I watch aren't TA channels, and I have alternatives with the apps (like HBO GO, which HBO is all SDV).
So is it your experience that only the premium channels don’t work?
I also have spectrum in SoCal and spent hours on the phone with Spectrum tech support and also a technician rollout yesterday. Tried multiple cablecards and different tuning adapters as well. Nothing worked. I get basic channels like CBS/NBC, etc but anything like CNN or even premiums are not possible. I wish I had read up here before spending too many hours with this nonsense. It blows my mind that this product could be released in such a state. I called Tivo as as well and was told the engineering dept will respond to be within 3 business days. If nothing moves forward, I will plan on returning the box at this point . As a long time TiVo supporter and user, this has been such a gigantic disappointment.
TCF members are the beta testers.
Are you returning the unit for a refund? TiVo does offer a 30 day money back guarantee.