just called D* and got a free HD DVR...

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by smoberly, Sep 7, 2006.

  1. Sep 9, 2006 #21 of 126
    RexB

    RexB D*TiVo

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    Apr 25, 2004
    Whidbey...
    You're right, it's a shame a good customer can't get the deal, the csr's vary so much in their knowledge it sounds like lack of good communications from the top down. And the csr turnover is high.

    There's no code that i know of, called 1-800-730-4742 and kept hitting the # sign until a human answered. I just got a third HR10-250 after the first two pooped out, all for the original $19.95 s/h. All but one of the csr's were helpful.

    Tums work for me ;)
     
  2. Sep 9, 2006 #22 of 126
    finaldiet

    finaldiet New Member

    390
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    May 10, 2004
    Oak forest, Il.

    Earl
    I went to BB yesterday in Tinley and they had one HR20-700. He said it was the only one shipped to them. $399 price. I said I'd wait and see if I can upgrade my HR10's for small fee. Those guys never heard of it except one fellow who heard me asking. I was checking out the Sony 50 in. SXRD. SWEET!!
     
  3. Sep 9, 2006 #23 of 126
    iwanTIVO

    iwanTIVO New Member

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    Jan 28, 2004
    Deltona, FL
    I agree one call should do the trick. I tried customer service and had no success, so I tried retention (800-824-9081) and got the $19.95 HR20/new dish/install offer without any hassle. I just said I was interested in a HD DVR and the CSR did the rest. I am a ST customer if that matters. I don't know. The point is, if you didn't try retention, maybe it would be worth one more shot. Good luck.
     
  4. Sep 9, 2006 #24 of 126
    jeff125va

    jeff125va New Member

    4,279
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    Mar 15, 2001
    Ashburn, VA USA
    Wow, sounds like I should have kept trying. I did get an additional $100 off, down to $199.
     
  5. Sep 9, 2006 #25 of 126
    jrock

    jrock Member

    679
    4
    Aug 27, 2002
    Connecticut
    I just called and they said the HR20 is only available in LA and not anywhere else but should be soon. I said they have them at bestbuy though and she said you can get it from there but not from us at this time.
     
  6. Sep 11, 2006 #26 of 126
    Playdoh

    Playdoh New Member

    4
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    Jul 13, 2006
    I'd like to (re)recommend the email strategy. I emailed them about a month ago, then left town for a month. :) I came back to 4 messages on my phone saying "we'd love to help you with that", etc. This was after ~2 months/7-8 times trying over the phone and getting the same old crap everyone gets. From memory, my email (sent through their website) was something like:
    "Hello, I was wondering if I could get a free HD DVR? Thank you."
    Pretty simple and straight forward.
    Anyway, after I called them back, it's like they coded my acct for the 10-250 deal. I repeated my request and he said something like "sure, let me check your acct and I'm sure you'll be very pleased with what we have to offer."

    Bottom line: I haven't read one post (on the big thread) saying they emailed and were turned down. So do it. Now. Go.
     
  7. Sep 11, 2006 #27 of 126
    rkester

    rkester a rkester says what?

    14,221
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    Jan 10, 2005
    tulsa area,...
    I will have to give that a try. I am not going to keep calling them... I even told the lady when I called before they have my number and if they want to keep me on baord they need to call me. So I guess we will find out what happens.
     
  8. Sep 11, 2006 #28 of 126
    rkester

    rkester a rkester says what?

    14,221
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    Jan 10, 2005
    tulsa area,...
    Just sent off the email.

    If this doesn't do the trick I am going to go ahead and change to cable or dish I guess. I hate to have to do that but they both have offered me HD-DVRs for free. And cheaper service for the same channels. And when the Series 3 comes out, my cable company will be a perfect choice to use it.

    Not ot mention the fact that the cable companies SD programming looks much better on my TV than the DTV SD content does.
     
  9. Sep 11, 2006 #29 of 126
    terpfan1980

    terpfan1980 It's Just TV TCF Club

    22,582
    1,195
    Jan 28, 2002
    Xbox Live:...
    If you want DVR service think hard before switching to DISH. Until they settle up with TiVo I would not be rushing into their arms as they could be forced to turn off their DVR service -- even if only temporarily -- until the chips have all fallen.

    I can't comment on the possibility of cable and how good or bad their DVR may be, though I don't think they are in any danger of being sued out of the business by TiVo.
     
  10. Sep 11, 2006 #30 of 126
    Tonedeaf

    Tonedeaf New Member

    335
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    Sep 24, 2004
    Rockwall, TX
    What number are you calling? If your not calling retention at 800-824-9081, you are talking to the wrong people.
     
  11. Sep 11, 2006 #31 of 126
    rkester

    rkester a rkester says what?

    14,221
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    Jan 10, 2005
    tulsa area,...
    I always call retention anytime i need something. I get right thru to a person and they almost always help me to my satisfaction.

    Except this last call. Where I was told the offer for the free HD-DVR didnt exist, which means they lied to me. OR every single one of the people here have lied about getting it free and I doubt that.

    I've used the local cable's HD DVR, while its not tivo, it does work well enough and would tide me over until I could get a S3 unit.

    ONly reason I consider DISH is their huge selection of HD content NOW. DTV claims they will have over 200 HD channels (i was told this) by the end of 2007. But thats a year and 4 months away... an eternity in my book.
     
  12. Sep 11, 2006 #32 of 126
    rkester

    rkester a rkester says what?

    14,221
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    Jan 10, 2005
    tulsa area,...
    Got an email response. Says someone is going to call me to see what they can do. Hoping for the best. if not, Im sticking to my guns.
     
  13. Sep 12, 2006 #33 of 126
    Bodie

    Bodie Member

    257
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    Mar 12, 2003
    Honolulu
    My wife says that every time we turn ours on! (and about 20-30 times during the games on sunday...) :D
     
  14. Sep 12, 2006 #34 of 126
    mwhip

    mwhip All better

    17,299
    46
    Jul 22, 2002
    Dallas
    Wow I when I called to inquire about it they were really nice and gave me the $250 off, 6 months of HD package for free. I bought the unit yesterday at BB when I got home I called retention to setup install which is now on the 23rd. The guy was real cool and at the end of the call he offered me in addition to what I was already going to get 6 months of HBO for free.

    I then was looking on the other site to specifically read and talk about the HR20 and noticed that Value Electronics is selling the HR20 for $299 so I ordered one through them. Robert says they are shipping today and I will just take the one I got yesterday back to BB. So basically I ended up with

    $299
    -$250 DTV credit
    -$60 6 months HD programming
    -$72 HBO for 6 months

    I came out $83 ahead. I am very happy.
     
  15. Sep 12, 2006 #35 of 126
    gidoc

    gidoc New Member

    2
    0
    Sep 30, 2005
    Just called 800-824-9081 and got myself an HD-DVR for $19.95. I used a similar ploy as OP's telling her that I just bought two new HDTV's and needed two tuners. I have been with DirectTv since 1996 and still has a 2 year commitment from March when I got 2 free HDVR2's. I did not even ask for the discount. She offerred a second HD tuner with no PVR for free but I did not bite. This was my third call in a month and the first CSR's I spoke with did not budge on the $399 price.
     
  16. Sep 13, 2006 #36 of 126
    JeffGrimes

    JeffGrimes New Member

    41
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    Nov 2, 2000
    Canton, MI

    Just called this number...and I got some message about 10-10-15-800, Nevada directory assistance for $10/call.

    Either your spammin...or a number is rong...

    Let me know, eh...I'm willing to give this a try
     
  17. Sep 13, 2006 #37 of 126
    JeffGrimes

    JeffGrimes New Member

    41
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    Nov 2, 2000
    Canton, MI


    Retention is 824, not 834.

    I called...and they aren't offering anything free...My bill is nowhere near $100/monthly...and I guess that means they can take me or leave me.

    She offered $100 off the $399 HD DVR....which she said was DISCOUNTED LEASE RATE...regular price is $749.


    Brooke was the CSR, and she outright lied about the deals being given...Even mentioned that TivoCommunity is a non-sanctioned website...and can't help me.

    Hurry up Comcast...Its time to switch!@
     
  18. Sep 13, 2006 #38 of 126
    rkester

    rkester a rkester says what?

    14,221
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    Jan 10, 2005
    tulsa area,...
    Yep, i was lied to as well since we all know that the freebie deal does exist.

    Havent heard from anyone since the email they sent me. im sure if they called they gave up on my answering machine since hte message is very long ddesigned to scare away anyone who isnt truly interested in calling me.
     
  19. Sep 13, 2006 #39 of 126
    smoberly

    smoberly Member

    370
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    Jul 6, 2004
    Plano, TX
    Since I started this thread, I guess I feel some obligation to weigh in here....and first of all...for the record...my only affiliation with D* is that I have been a customer for about 9 years.....a very satisfied customer...but only a customer.

    That being said...I don't know that you were lied to...it may very well be that the offer which was made to me, may have had resticitions associated with it related to account specifics...years with D*, number of receivers activated, whether or not you purchase the HD package...who knows....

    I find it hard to believe that there is an offer out there for whch you are qualified, but the rep with whom you spoke decided to lie to you and tell you that the offer didn't exist....

    but what the heck do I know.
     
  20. Sep 13, 2006 #40 of 126
    rkester

    rkester a rkester says what?

    14,221
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    Jan 10, 2005
    tulsa area,...
    I've been with them for 10 years. I am an HD package subscriber. I have had the plus package and HBO at least the whole time. Had starz for many years.

    There are some who argue that they don't owe anyone anything, but i disagree.

    I paid $500 for my first dish/receiver. I've had to purchase a new dish and receivers myself to get updated equipment when they refused. I have put up with poor quality on the SD channels. I have put up with receivers dying and being replaced over and over. I've put up with their poor quality HD channels both in selection and actual picture quality.

    10 years is a long time to be loyal and I dont think I am asking anything out of the ordinary. I'm simply asking them to do me up right.
     

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