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Discussion in 'TiVo Coffee House - TiVo Discussion' started by mahermusic, Sep 7, 2018.
What second email?
UGH --- I've either gotten busy signal, or just rang and rang and then disconnected. Hopefully TIVO has bit the dust totally.
This was the first: Phasing out dial-up modem service
They have not sent a follow up email to clarify the mistake yet, although I suggested to the the rep that they do so ASAP to save themselves and their customers some headaches.
Actually, looking at the clock, I think I was on hold for closer to 35 minutes, not 20...
As bad as they have become...try the X1 box the other company insists you get. Brutal! The guy who installed it said that half of them don't work within a month.
Same here. I got the email after the time when I could have called. What happened to their 24/7 support line? Cutting expenses? I've been very unhappy with TiVO lately. I don't use the APPs anymore, I just switch to my Samsung TVs system to access Netflix, HBOGo, Hulu, etc. I would have to reboot the TiVO constantly when it would stop and say I was not connected to the Internet. Been a loyal TiVO evangelist for over 15 years....sad.
I've just looked at the "Summer Breeze" promotion. Does anyone else think this is about the dumbest thing Tivo has ever done? Has Tivo ever before allowed transfer of lifetime service? And all you have to do is supply a TSN? The opportunities for fraud seem endless. What happens for example if you use the offer and then sell your old Tivo with lifetime service on eBay? The buyer has no way of knowing the lifetime time service is going to go away at the end of the summer. Nuts!
Yes it is very sad how bad Tivo has gotten. I have been a Tivo purchaser since 2001. But they have gone way downhill in their customer service. They haven't had 24/7 lines in forever.
I did transfer a lifetime thing from a Series One box many years ago.
I sent them an email last night about their disconnect email. A few moments ago, I got an automated reply with a ticket #. Then, I got another reply, same ticket #. And then, I got a third one. Yup. Same ticket #. All within about 2 minutes.
Actually, this is I think the third or fourth time they’ve done a promo like this. The goal for TiVo is to attempt to cycle older hardware out of action (easier to support the newer boxes and what not). And at the same time you get to upgrade older hardware to something more modern for $99.
For instance, many of the older boxes (series 3/HD) had capacitor and power supply problems. So a lot of people chose to pay the $99 and move their lifetime from an older 2 tuner box to a newer 4/6 tuner box.
Supply the TSN is the way to do it. It’s unique to each box and only you would know your TSN unless you shared your account info with someone.
Regarding eBay, obviously there’s a certain caveat emptor factor. But ask anyone on here and they would tell you that they wouldn’t post their old boxes as they are dead weights and cannot be re-activated if you took the offer. Yes, there will still be some fraudulent sellers and some buyers who don’t know any better.
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This is a known email send error. If you did not purchase anything from the sale, your unit will continue to work as it has been. Fortunately, it's all based on the promo codes used for the sale and not the emails.
I've seen loads of Tivos for sale on eBay with screenshots that disclose their TSN. Here's just one example:
It's also on the retail packaging:
Well that’s true. Sucks that people take advantage of others. But what can you do....
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In San Francisco? Do you have any pictures?
They apologized on Facebook. Check your spam filter for the follow up email. Some reported it got stuck.
My email just arrived ...
Dear Valued Customer,
We're sorry. We recently sent out a deactivation email to everyone in our "Summer Breeze" promotion, and noticed you were included in that email by mistake. If you did not purchase a TiVo BOLT with this offer, we want to reassure you that your box(es) will not be deactivated.
We apologize for any confusion or inconvenience that our previous email may have caused.
Thank you for your patience. Thank you for continuing to be a loyal TiVo customer.
Last year there were some far less drastic Rivo screwups and I think they actually didn't turn anybody off at all (some people cancelled service on their own, otherwise, as far as I can see, a lot last year's theoretically disabled units are still lifetime). I suspect that's what they'll wind up doing this year as well. Will be interesting to see here if anybody is actually shut off.
Maybe don't allow transfers of lifetime service using only an insecure form of identification?
Yeah I tired for over an hour and it was ring then busy signal. I started calling at 10:05 Central time