It's Sept. 7th. Did anyone's Poison Pill from the promo kick in?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by mahermusic, Sep 7, 2018.

  1. Sep 7, 2018 #21 of 105
    mearlus

    mearlus Member

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    I just got the same email. Never signed up/ordered another Tivo. I had just clicked on the email promo to see what was available. When I started to consider the purchase the model was sold out that I would have bought. They better not be deactivating either of the TiVo's that were listed in the email...
     
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  2. Sep 7, 2018 #22 of 105
    davidscarter

    davidscarter Active Member

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    Yup, I got the mail as well, despite not making use of the Summer Breeze promotion. I'm sure that someone messed up and set the notification to the wrong email...
     
  3. Sep 7, 2018 #23 of 105
    Mr Tony

    Mr Tony formerly known as "unclehonkey"

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    yeah but this is different. Shut off dialup when you have internet/wireless? eh no biggie
    shut off my Tivo when I didnt take advantage of the promo? Awww Hell No! ;)

    edit: my post in the other thread is better IMO

    The dial up email is like "eh whatever" but one saying "yeah we're shutting off your old Tivo even though you didnt take advantage of our upgrade offer" is like "Elizabeth....I'm coming to join ya honey!!" (to quote Fred G. Sanford...and the G stands for god dammit dont turn off my Tivo)
     
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  4. Sep 7, 2018 #24 of 105
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    So everyone got the email...

    But an email that says dial-up is being discontinued makes you wonder, and then you ignore it. An email that says your TiVo is being turned off tomorrow... come on TiVo, get your act together. This is minor league stuff.

    I actually bought some new devices recently (Mini Vox), so I'm thinking, uh oh, something got screwed up, they mixed up something in their system, and now I'm going to lose a TiVo. At least I know everyone got it, so I'm safe (famous last words...).


    ETA: Or what unclehonkey typed write before me...
     
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  5. Sep 7, 2018 #25 of 105
    Len_A

    Len_A New Member

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    Got it, too. Didn't buy a darn thing. They'd better not screw up my account or my Tivo.
     
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  6. Sep 7, 2018 #26 of 105
    partswiz

    partswiz New Member

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    Add me to the list too. I did not take advantage of the Summer Breeze promo...I have two Series 4's and two Roamio Pro's all with lifetime service. Im happy with what I got right now...
     
  7. Sep 7, 2018 #27 of 105
    ChileHead

    ChileHead TiVo Addict

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    I have to imagine their inbox's are flooded with support requests right now!
     
  8. Sep 7, 2018 #28 of 105
    longrider

    longrider Well-Known Member TCF Club

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    I am not saying the actions are equivalent, I just think it was the same mistake in targeting the email. The dialup email was sent to everybody with a TiVo that had a modem rather than just those still using dialup service. This email was sent to everyone with an eligible unit, not just the ones who took advantage of the promo
     
  9. Sep 7, 2018 #29 of 105
    berg0449

    berg0449 Member

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    Funny thing the promotion I did was a year ago at least.

    Sent from my SM-G960U using Tapatalk
     
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  10. Sep 7, 2018 #30 of 105
    Mr Tony

    Mr Tony formerly known as "unclehonkey"

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    but what I'm saying is the dialup one I looked at and went "huh? I use wireless so dont get that" versus "WTF do you mean you're shutting off my Tiovo?"
     
  11. Sep 7, 2018 #31 of 105
    muerte33

    muerte33 Member

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    I just got the email at 8:31 p.m. Central (chat and phone support were already closed).
    I never bought a new box since the Mini and before that an XL4 Elite.
    I never sold an old Tivo, and did NOT use the Summer Breeze promo.
    I sent an EMAIL to support about this and got a case#.
    They better prepare for an onslaught of calls tomorrow at 8 a.m. pacific time!
    I have 3 TIVO lifetime units and a Mini.
    Please don't mess me up during football season Tivo.
    You can kill the dial-up access, but don't cancel my box(es).
     
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  12. Sep 7, 2018 #32 of 105
    jlb

    jlb Go Pats!

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    We sort of have two threads going. Mods, should/can we merge?


    Sent from my iPhone using Tapatalk
     
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  13. Sep 7, 2018 #33 of 105
    David Knowles

    David Knowles Member

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    Same email here
     
  14. Sep 7, 2018 #34 of 105
    Kimberl563

    Kimberl563 New Member

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    I got the same e-mail - I was a beta tester for the original Tivo box a very long time ago. I have a Premiere now and never even knew about the "Summer Breeze" promo. If they deactivate my box at midnight a class action lawsuit should be filed. The "promo" isn't available anymore and honestly - I don't want to. upgrade my box works fine. I e-mailed customer service and got a case# and I am hoping this is a mistake.
     
  15. Sep 7, 2018 #35 of 105
    drknapp

    drknapp Member

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    Just received the same email. I never joined any promotion, this is the first I have heard of this. Hope they don't brick my two Premiere too.

    Edit: just submitted a support ticket also.
     
    Last edited: Sep 7, 2018
  16. Sep 7, 2018 #36 of 105
    jlb

    jlb Go Pats!

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    Tried to enter a support ticket but can’t get the page to work at the moment


    Sent from my iPhone using Tapatalk
     
  17. Sep 7, 2018 #37 of 105
    Mr Tony

    Mr Tony formerly known as "unclehonkey"

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    I opened a ticket....I think its done right as I've only done tickets for lineup changes.

    edit: got a case number so looks like they got it
     
  18. Sep 7, 2018 #38 of 105
    anddroid

    anddroid New Member

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    Me too:

    Dear Customer ,
    Thank you for participating in our "Summer Breeze" promotion to replace a Product Lifetime service plan with an All-In service plan on a recently purchased TiVo device!
    To qualify for this offer, you selected the TSN promo code, which indicated, which current TiVo DVR you wanted to deactivate and use for the All-In service plan replacement service for your new device. This older TiVo device was scheduled to be deactivated today, September 7, 2018. Unfortunately, we have encountered some delays, and so, your deactivation date has been rescheduled for tomorrow, September 8, 2018. We apologize for the inconvenience. You are welcome to take this additional time to transfer any shows that you love.
    If you have any questions, please let us know.
    Thank you for being a loyal TiVo customer. Have a great day!
    Sincerely,
    TiVo Team
     
  19. Sep 7, 2018 #39 of 105
    hybucket

    hybucket Member

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    OK - I got the same thing. Have a Series 4 with Lifetime and a Roamio I pay monthly. I haven't been on their website for ages, and never got any other notifications. I don't even know what an All-in-one thing is! I went to my account info (forgot the password it's been so long) and it says both boxes are OK. What in hell are they doing? Just sending emails to everyone? This is insane. I'd love to see their INBOX (assuming they even read it).

    UPDATE - There are other threads on this...just found this below on one of them, tho not from a TiVO employee...hope it's true

    "This is a known email send error. If you did not purchase anything from the sale, your unit will continue to work as it has been. Fortunately, it's all based on the promo codes used for the sale and not the emails."

     
    Last edited: Sep 8, 2018
  20. Sep 7, 2018 #40 of 105
    Adam1115

    Adam1115 Well-Known Member TCF Club

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    Denver ish
    So nobody has called them?
     

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