Well, it finally happened after using Tivos for 14 years. I was actually able to upgrade my Tivo hardware from an old Series 3 to the new Edge, without having to talk to a single person. Was able to use the Comcast activation site and believe it or not, everything WORKED the first time. No support number to call, no tech rep to talk too, no internet searching to find the solution. It only took 14 years but congrats TiVo, you finally did it!