Issue with tuning adapter not being seeing by Tivo

The item Connection State should mean it's detected. All I can add is that the upper USB connection is advised. More help will be along soon.

 

Is this a Motorola or Cisco (SA 1520) TA? Power-cycle the TA. Does the light blink for a few minutes then go steady on?

 

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OK since the light is green, it's a Cisco TA. I'm going to paste info that I just posted in another thread:

The Cisco (Scientific Atlanta STA1520) has a green light. It blinks for several minutes during startup or initialization, then should go steady. The TA needs to get a subscription refresh signal every 20 to 25 days. If it isn't subscribed it blinks 8-blinks-pause. If it blinks 6-blinks-pause, it isn't able to communicate with the TiVo over the USB connection. Many people, like me, have the TA go inactive (although the light is on steady) every now and then and it then needs to be power-cycled. There is a button on the front but I can't see that it does anything worthwhile -- just power cycle it. Some people need power-cycling so often they have put their TA's on timers to do it every night. After this reset, disconnect/re-connect the USB cable which will force the TiVo CableCARD to get the channel list via the TA.

You can see the date the TA's subcription will expire in the Power Key section of TA diagnostics, down to the second. In TiVo diagnostics, near the bottom you can see if the channel list has been received.

If you can't get into TA diagnostics after a power-cycle then you have a fundamental problem that can only be solved by Spectrum. The part of Spectrum that knows the most about TA's is their national CableCARD help desk at: 866-532-2598.

 

OK, see what the subexpires date in the power key section of TA diagnostics says. However I think you have a more basic problem that the TA is not provisioned in your Spectrum account. Try the national desk number I previously posted.

 

For the first year I had my TA (2009) my sub expired every month and I had to call in to TWC to get them to manually refresh it. There seem to be plenty of ways they can do TA support wrong. I think it would be interesting to know if your Spectrum area has **any** properly functioning TA's on their system.

 

The person at the store probably didn't have a clue about CableCARD or TA's. Not surprising since these things are just viewed as confusing oddities used by less than 1% of their customers.

Sure hope they got it right this time, i.e., your system is actually on Motorola not Cisco.