Advertisements This issue first started back in October around the time TiVo rolled out the software update 20.7.4. The first time this happened, it took about a week with TiVo support to get the problem resolved. Nothing was changed on the unit itself. TiVo support push the software update while the Roamio was on the boot screen. Once Roamio updated to software 20.7.4, everything was back to normal. Now the issue has returned. Roamio's last successful connection was on Dec 8th (TiVo Minis have no issue connection to TiVo Service) and I have tried numerous times manually forcing the connection and no luck. Sometimes it fails (C111) at the "Getting account status" while Connecting, other times it fails (C115) at "downloading" while Getting Info. Since the Roamio has been unable to connect, the program guide is now empty. I have tried to cycling power to all network devices and Roamio. I have tried "Clear Thumb Ratings & Suggestions" and "Clear Program Information & To Do List". Have a setup with (1) Roamio Pro and (3) Minis since 2013/2014. All (3) Minis can successfully connect to the TiVo service, but the Roamio's last successful connection was on Dec 8th.