Is Tivo loosing it's technological edge???

Anyone have any idea what the relevance of his video is? Or is it better to just ignore it?

 

Why oh why doesn't this thread just die already?!

 

I actually laughed out loud when I got to this one.

I'm too old to figure out how to multi-quote, but +1 to the lesson on loyalty. Friction analogy was spot on.

 

no one assumed that

he called us............ nerds

 

Do you deny it? I don't consider it an insult. But maybe it's like the "N" word -- only those who are one are allowed to use it?

 

He He! Now I get it. Kind of like Deep Thoughts video style.

 

I actually laughed out loud when watching this. Have we perchance gone just a leetil off topic?

 

I'm pretty sure the only ones he called nerds were the ones whose replies to the OP was to correct his spelling. I lol'd at his nerd comment because it seemed so appropriate to the situation.

 

now who is being the Nerd

 

I do agree with your above lesson in loyalty, but to clarify, do you believe there is any difference between a TiVo customer saying "I have been a Loyal customer of TiVo for years and this is how TiVo treated me " or can one just leave out the word loyal and make the same statement and would it have the same meaning.?

 

They can leave out the word loyal and frankly should.

You are loyal to your spouse, your country, your faith, things like that.

but "loyal customer" to me denotes an expected extra level of response from a company above TOS and so forth, when in fact that expectation does not exist on the companies side simply because you bought the companies products/services at the agreed upon price.

I worked as inside sales for a plumbing supplier out of college. We had plumbers that came in for years and bought for their one man operation. I would make sure they were happy and try to help them with defective stuff and so forth. Their long term patronage was of definite value. However when they asked for some favor that was more in line with a large plumbing company's level of service it was no. example - can I get that special order color tub in here faster, it was sorry but shipping terms are 2 weeks.
Now if the ordering clerk for the big company that basically bought half of what came in on each truck asked - then it was "let me call and see if I can get it faster" since our company would eat some extra shipping costs for the larger customer.
so someone having bought an S1 with lifetime 8 years ago may call themselves loyal but TiVo would just call them an "old customer"

 

I don't believe in the mythical "rational man" of economics, but I still question the "loyalty" of customers. If people want to say "I've been a fan of Tivo..." that's one thing, but to say "I've been a loyal customer..." implies that you've stuck with Tivo when you think better options are available. If you've always thought that Tivo was the greatest thing since sliced bread, then sticking with them isn't particularly loyal, just smart.

And I'm not arguing that branding/marketing don't have an effect of making customers feel better about the Tivo brand. But that's not loyalty.

I doubt that many of the customers who call themselves "loyal customers" choose to buy a Tivo when they felt there was a better option available. I'm sure they are big fans of Tivo, but to use your sports analogy, they'd be fair-weather fans. Willing to buy Tivo when it's the winning choice, but not so much when they think there is a better team out there.

 

Yet for all the nerds, people have only pointed out one of the errors in the thread title...

 

Its a matter of what kind of nerd are you, though I might be loosing it anyway.

 

it's too obvious what the other one is