Is TiVo in trouble? Not the same suppport I previsouly received

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Wilzer, Oct 31, 2018.

  1. Tony_T

    Tony_T Well-Known Member

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    Opposite experience with Optimum, who when they couldn't pair my CableCARD suggested I go to the local Optimum store and pick up another card. Did it, they still couldn't pair it and Optimum support suggested I go back and get another card. I asked the to send a tech to my house and then support got someone else on the line who was able to pair it.
     
  2. Wilzer

    Wilzer Member

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    Yeah, I'm a newbie :) to this forum, thank you everyone for help.:up:
     
  3. Wilzer

    Wilzer Member

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    Had top level Spectrum Tech come today, with a special cable card, his boss had handed him to install, all in response to FCC complaint. However, he even had trouble with activating card and had to bypass the regular channel. Got the idea, Spectrum was in shambles. Submit FCC complaint, and when Spectrum calls, tell them exactly how upset you are with crossing the line to violence or inappropriate threats. Plus, start posting complaints on their Facebook page, and probably Twitter but I didn't get to Twitter so far. Repeatedly post to Facebook, explain exactly why they are in the wrong.
     
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  4. HerronScott

    HerronScott Well-Known Member

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    This seems to follow the typical scenario - there's nothing wrong with the card (or special about the one they sent this time) or the TiVo, but the cable company has some problem with configuration for pairing on their backend whether that's unpairing a card that had been issued before or one that had been used with their own devices or just an issue entering the host and card ID's. Unfortunately we rarely hear what they had to do to "fix" the issue and get it working.

    Just thankful that my relatively recent experiences with Comcast and FIOS in the past 2 years with moving CableCARDs from older S3/HD TiVo's to newer Roamio and Bolts have gone smoothly.

    Scott
     
    krkaufman likes this.
  5. unclehonkey

    unclehonkey Well-Known Member

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    same here with both Comcast and Mediacom...other than the fact in both cases the 1st card I got was DOA and required a 2nd drive to the store to get a new one. Comcast had no issues pairing it to my Series 3, then my Roamio and Mediacom had no issues either.
     
  6. mschnebly

    mschnebly Well-Known Member

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    Imagine if some customer calls in and asks if they buy a TiVo will they be able to use it on their system. They will be told NO and that will be that. The horror stories we hear here are mostly folks that already have some TiVo experience and know it will work but have to endure all this hassle to get it running. These stories are disappointing at the very least.
     
    krkaufman likes this.
  7. Wilzer

    Wilzer Member

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    When this happens, get names and file FCC complaint. TiVo should include this in their information
     
  8. mschnebly

    mschnebly Well-Known Member

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    I don't think some first time buyer just considering a TiVo is going to be willing or motivated to start writing letters to the FCC. They will just think it's not worth the hassle.
     
  9. Wilzer

    Wilzer Member

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    BE A FOX, NOT A SHEEP

     
  10. krkaufman

    krkaufman TDL shepherd

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    I'mma go with "BLEAT! ... don't retreat..!" (I mean, we *are* still the sheep.)
     
    Wilzer likes this.

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