Advertisements A couple weeks ago some channels got screwed up. Guide accurately reflects station call letter, icon, and the program that should be on when compared to what is seen through an antenna direct to TV tuner but what is seen through Roamio OTA through HDMI to TV input is an entirely different channel. Contacted local broadcasters who said "no frequency changes and no channel repacks had occurred". Ran guided setup using multiple zip codes within the state, local channels cover the entire state, and the problem stays. Contacted TiVo and they said "lineup problem" so we went down that road. Wasted weeks trying to convince them it was not a lineup problem. Then they asked for pictures of the guide, what was seen on the TiVo, and what was seem on the PTA tuner in the TV. Sent them pictures then they escalated to engineering. Wasted a couple more weeks then they asked for more pictures. Sent pictures then they said it was a lineup problem. All this has resulted in numerous case numbers which TiVo has routinely closed. Every time they instruct me to call I get an agent who I can't understand who wants to start at the beginning because the previous cases have closed so there's no continuity and I have to go through this obstacle course again and again like Groundhog Day and the agent gets thoroughly confused. TiVo support is set up so there is no way to escalate the problem up or get to speak to someone who I can understand or who can understand the problem so I have given up on having it resolved. I have given up on TiVo because TiVo has given up on me and many other loyal TiVo customers. I will just sell my two Roamio OTAs with lifetime and escape the stupidity, incompetence, and inconsiderate treatment of its customers that is today's TiVo.