Advertisements I've been a loyal Tivo subscriber for years. When I first got my S2, I wanted to try it out before committing to Lifetime service, but then of course by the time I wanted it, it was gone, seemingly for good. But I was hooked, and like a good Tivo addict, I kept paying my monthly fee until I got my S3 a year ago. I would've jumped on Lifetime a year ago if I'd had the option, but at the time, the best they could do was $299 for 3 years, so I went with it. Now Lifetime is back, and for $100 more than I paid last year, any schmo off the street can have lifetime service. But can I upgrade my S3 to it? Nope. Not until my contract runs out. And then I'll have to pay the full price of lifetime, whatever it may be then, if it even still exists. So, if I waited 1 year, I would've spent $399 (maybe even $299 if my S2 subscription allowed me the $100 discount) for the life of my S3. But since I was an early adopter, I'll end up paying $698 for the life of my S3, assuming prices hold. I realize a contract is a contract, but doesn't this seem unfair to anyone? Well, when I called customer service to check if I was a screwed as I thought I was, they confirmed it. Ideally, I'd like to just pay the extra $100 I would've given them if lifetime were available last year, but I'd even be willing to eat the cost of last year and start my lifetime subscription from now, but no dice. Here I am, willing to give them more money, today, for a service they offer on new boxes and they don't want it. But here's the kicker: when I asked if there was any way I could put in a complaint about this, they said no! Does Tivo have any sort of complaint department? Do they care at all what their customers think, or do they only listen to complaints made by cancellation of service? (Which wouldn't even do anything in my case, since I'm pre-paid for 2 more years) From a technical standpoint, I love my Tivo and could never part from it. But from the billing, marketing, and account support side, I wish I could go elsewhere to get my service.