Is there a way to be sure that 4 Flashing Lights is a HDD failure?

Discussion in 'TiVo Bolt DVR/Streamer' started by CallMeBob, Oct 8, 2020.

  1. Oct 8, 2020 #1 of 23
    CallMeBob

    CallMeBob Member

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    I wrote in another thread that my Bolt+ has the 4 Flashing Lights. I have called Tivo, who has been less than helpful, and wants to sell me an Edge. They are denying my continual care claim because they sent me a defective box when I first bought it and consider the exchange for a working unit to be my replacement under the continual care program, despite the fact that it was the day after I activated the box. A total load of BS. At any rate, I am considering either putting in a new HDD or just moving on from Tivo. The problem is that before I spend money buying an HDD that I can't return, I want to make sure that the flashing lights are, in fact, a drive failure. When I plug the Tivo in, I get a Tivo splash screen, then the lights start to flash and my TV changes to report no signal.

    This is the drive that I am considering.

    Any help?
     
  2. Oct 8, 2020 #2 of 23
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    That drive has this in its description:
    For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021

    That should be long enough to test.
     
  3. Oct 8, 2020 #3 of 23
    brucedelta

    brucedelta Member

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    Oct 2, 2001
    Voorhees, NJ
    My Bolt had 4 flashing lights one day almost 2 weeks ago. I am still waiting for the Tivo replacement Edge and my experience with Tivo support was as bad as yours except hey were willing to sell me the Edge replacement for $149. Since everyone talks about Bolt heat problems I figured I would do that over replace the drive. I did consider replacing the drive and the conclusion I came to was to buy the one you linked to as it seems to be compatible. If I do not have a working Edge by Monday I will be ordering that drive and skipping the Edge.
     
  4. Oct 9, 2020 #4 of 23
    shwru980r

    shwru980r Well-Known Member

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    You could buy a cheap bolt without service on ebay and verify it works then swap the power supply and then the hard drive with your tivo. You could return the ebay bolt if it doesn't fix your bolt.
     
  5. tommage1

    tommage1 Well-Known Member

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    Check your conversations. And yes, that drive should work if the drive is the issue.
     
  6. overFEDEXed

    overFEDEXed Member

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    Nov 11, 2002
    Centerville,...
    I had the same exact Bolt "four lights" issue too. TiVo sent me a new Edge Cable 2Tb today in fact, for $250. I'm keeping my Bolt+ and I ordered that exact drive to put in it.
    50% restocking fee along with shipping, so you might as well say "No refunds". Only $60 though and I'll probably sell the + when I get the drive on Wednesday so....
     
  7. CallMeBob

    CallMeBob Member

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    Jun 15, 2005
    I'm thinking of just going with the Edge. I'm going to try to get a bit better offer, but after looking into other options, even Youtube TV, I just can't find anything as cheap as the package I'm getting from Fios. I do like the idea of buying the drive and selling the Bolt as I've always been unhappy with the loud fan and if the Edge is quieter, as I've read, that is certainly a plus. I don't always watch TV through my receiver with the volume up and when the volume on the TV is low, you can really hear the Bolt even sitting 20'+ away.
     
  8. ajwees41

    ajwees41 Well-Known Member

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    did they say they would send the replacement before you sent the defective one?
     
  9. brucedelta

    brucedelta Member

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    Oct 2, 2001
    Voorhees, NJ
    They did and charged me a deposit of $499 + tax to be refunded when I return the Bolt. At the time I wrote the original post they had sent me the Edge box but no power supply and the Bolt PS is not compatible. Support said they would send the PS 2 day but it went first class so took a while to get here. I now have a working Edge, but the entire ordeal dealing with Tivo was very unpleasant.
     
  10. pldoolittle

    pldoolittle Tivo'ing since 2001

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    I got 4 flashing lights last night. I just tossed in an old 250GB WD Scorpio Blue I had laying around. It's running guided setup now.

    Interestingly, I put the Bolt HDD in my workstation and it formatted fine and is currently undergoing a bad block check. Could this be a SMART threshold failure and not an actual HDD failure?

    Also, I tried an HGST 750GB (HTB-TS5SAD750) and it immediately went to 4 flashing lights. Any clue why?

    Note: We only use TiVo for a few OTA recordings these days, and that's so little it's hardly worth $12/mo. Easier to pick up Hulu and get them that way. If this drive doesn't work out, I'm not spending any more money on TiVo (DVR or Streamers). I probably WOULD if either A) the TiVo minis ran the same apps as a stream 4k or B) the TiVo Stream 4K would stream from the TiVo DVR. Either A or B would make us an all TiVo house again. Sigh....
     
  11. pldoolittle

    pldoolittle Tivo'ing since 2001

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    UPDATE: Just finished guided setup. Apparently the geniuses at TiVo thought it was best to upload the new (non-existent) seasons passes from the reformatted drive to TiVo online, overwriting the passes that were there pre-setup. As a result, ALL our seasons passes have been lost forever. Some of those will be easy to remember and re-create, while others are for shows that are on long hiatus.

    It was a good run (20 years), but at this point I see no reason to put anymore time or money into maintaining TiVo any devices. :(
     
  12. UCLABB

    UCLABB Well-Known Member

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    Lesson here is to save season passes to KMTTG periodically.
     
    kpeters59 likes this.
  13. spammsmcghee

    spammsmcghee New Member

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    Feb 19, 2010
    Is there a guide on this? This is exactly what I was wondering about when I came to visit the forum today.
     
  14. pldoolittle

    pldoolittle Tivo'ing since 2001

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    May 2, 2002
    I'm not convinced this was an HDD failure. I removed the HDD, formatted it in windows, and did a check for errors. Only three blocks marked bad. Drive test good on intensive read/write tests.

    Tonight (on the new HDD) I was attempting to perform a channel scan and received the "This setting will not be available until after a software update is installed later tonight." error. I forced a restart and on boot, 4 flashing lights.

    I power cycled and have restarted multiple times. It WILL NOT install the update. It's had 10 days since guided setup to update on it's own.
     
  15. ajwees41

    ajwees41 Well-Known Member

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    does it say pending restart in network area? clear and delete to marry the drive to the tivo
     
  16. pldoolittle

    pldoolittle Tivo'ing since 2001

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    If I started with a blank drive, waited forever for TiVO to boot and setup, then ran guided setup, I still need to clear and delete?
     
  17. kpeters59

    kpeters59 Well-Known Member

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    Houston, Texas
    No.

    Is something not working?

    -KP
     
  18. pldoolittle

    pldoolittle Tivo'ing since 2001

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    Yes. After many weeks, and many reboots, it still says:

    "This setting will not be available until after a software update is installed later tonight."

    I got tired of screwing with it. Plus this is the second dead bolt in 2.25 years. I dumped the Bolt and resurrected the old Roamio.
     
  19. kpeters59

    kpeters59 Well-Known Member

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    Jun 19, 2007
    Houston, Texas
    Did you try a KS57?

    Or a KS76543210 ?

    -KP
     
  20. pldoolittle

    pldoolittle Tivo'ing since 2001

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    May 2, 2002
    Nope.
     

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