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Is there a trick to Bolt cablecard install?

Discussion in 'TiVo Help Center' started by shippy, Aug 7, 2018.

  1. Aug 7, 2018 #1 of 22
    shippy

    shippy Member

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    Jun 20, 2003
    Redmond, WA
    Just got a Bolt Vox 1TB through the upgrade deal. I am trying to get the M-Card from my Premiere XL4 into the little slot on the bottom and just can't seem to get it to click in. I'm afraid I'm going to break something. The label is facing me and from everything I've read it's the correct way to do it, but it just won't pop in. Is there some trick or perhaps I'm doing something wrong?
     
  2. Aug 7, 2018 #2 of 22
    lafos

    lafos Well-Known Member

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    You have to get the card into the space between the two side rails and flush against the board, then push the card into the connector.
     
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  3. Aug 7, 2018 #3 of 22
    shippy

    shippy Member

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    Jun 20, 2003
    Redmond, WA
    Yeah that’s what I’m doing. It slides up to the pins then goes no further.
     
  4. Aug 7, 2018 #4 of 22
    DVR_Dave

    DVR_Dave Well-Known Member

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    Check the pins in the slot, some may be slightly bent preventing the card to be fully inserted.
     
  5. Aug 8, 2018 #5 of 22
    shippy

    shippy Member

    32
    1
    Jun 20, 2003
    Redmond, WA
    Yep did all that. The box is getting returned. I may exchange it as long as they don’t try to stick me with some refurbished thing.
     
  6. Aug 8, 2018 #6 of 22
    tvmaster2

    tvmaster2 Well-Known Member

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    Did you flip it over? They only install one way
     
  7. Aug 8, 2018 #7 of 22
    shippy

    shippy Member

    32
    1
    Jun 20, 2003
    Redmond, WA
    Yes, it doesn’t even get close to the pins if you have it upside down.
     
  8. Aug 8, 2018 #8 of 22
    tvmaster2

    tvmaster2 Well-Known Member

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    and the little lock on the left is open? If they’re seeded correctly they just slide right in with a gentle push, and the lock/latch clicks. Our cable cards get inserted so all the useful info is on the unseen side, which seems stupid.
     
  9. Aug 8, 2018 #9 of 22
    ajwees41

    ajwees41 Well-Known Member

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    Omaha,NE

    not sure on serial number of the card, but all other info can be viewed on tv via the cable card screens
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Serial number is on the Pairing screen. Part number and MAC are not and not used anyway.
    CCPair.JPG

    That's a Motorola card on a Roamio.
     
    Last edited: Aug 8, 2018
    ajwees41 likes this.
  11. tvmaster2

    tvmaster2 Well-Known Member

    2,562
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    Sep 9, 2006
    now I'm confused - if you can read this info on the screen, then isn't the card in and working?
     
  12. DVR_Dave

    DVR_Dave Well-Known Member

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    The person you quoted/replied to is not the OP.
     
  13. tvmaster2

    tvmaster2 Well-Known Member

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    Lol. Good point. But in retrospect, you CAN get that info on the card’s exterior.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,847
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    Ashland, PA...
    The M-Card exterior has:
    S/N, UA, MAC, P/N and a barcode
    The TiVo screen has the CC ID, Host ID and Data.

    Data is the one that changes when you change the hard drive.
     
  15. ajwees41

    ajwees41 Well-Known Member

    2,782
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    Omaha,NE

    Data also changes if the card becomes unpaired and needs repaired especially if the cable company has to delete the card info
     
  16. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    Motorola CableCARDs only since Cisco/SA(Technicolor?) CableCARDs don't have that value.

    upload_2018-8-8_21-58-40.png
     
  17. UCLABB

    UCLABB Well-Known Member

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    Riverside, CA
    Thanks, I wish people when giving out info on cable cards would always specify whether it is Motorola or Cisco.

    In any event I don’t know how any of this helps the poor OP get his card into his Bolt. I remember putting the card into my Bolt as being awkward and not working at first. I was never comfortable about doing it as it just didn’t seem as exacting as the slot on the previous TiVo models, but it has worked fine.
     
  18. HerronScott

    HerronScott Well-Known Member

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    I don't recall any issues inserting it in the Bolt we got my son for college.

    Scott
     
  19. ajwees41

    ajwees41 Well-Known Member

    2,782
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    May 7, 2006
    Omaha,NE

    so what is needed to pair the card?
     
  20. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    For Cisco/Scientific Atlanta/Technicolor cards the CableCARD ID and Host ID. If you are with Comcast and doing it via phone, I believe they will ask for the serial number of the CableCARD (which is on the CableCARD).

    Scott
     

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