Is something seriously wrong with TiVo’s guide data?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Puppy76, Jan 16, 2020.

  1. powrcow

    powrcow Active Member

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    How big are the guide updates? Does each TiVo make individual requests for each channel? Or is there a pre-packaged update made available by TiVo that each unit grabs?

    You're right, the above behavior, at least between R1 and R2, should be consistent unless there was a weird case where R1 grabbed data right before TiVo updated the package. I can see inconsistencies in parsing the guide data between TE3/4. That's what I originally thought happened - TE3 was crashing on an improperly handled error in guide data that TE4 was handling. It was the only way I could explain why the same channels seemed to be consistently missing data.

    I'm with you - I don't know what's going on. TiVo went from being one of the few appliances that mostly "just worked" and did so for years. There were missteps along the way, but I could always say that it found and recorded what I asked it to. Maybe they're repackaging their guide data for integration with the new TiVo Stream 4k?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It's a block of about 100k to 300k. Much depends on your provider. I only receive 400 channels. Some get 1000 channels. I once performed a guided setup on a Spectrum zipcode/provider. Then I scanned my feed, which added 400 more. When I went to the Channel list, it crashed/died. TE4 has longer descriptions [no comment]. For a joke, check the descriptions on SyFy. I wonder if they pay someone for those descriptions or do it as a joke.

    On R1, the Roamio that failed this morning, I'm presently copying all the programs to a different TiVo. Then I'm doing a CPI&TDL.
     
  3. powrcow

    powrcow Active Member

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    So it is doing a unique query based on, at least, your provider. I would hope they pre-package (or cache) the guide data for each provider since there should be more boxes than providers and they're all making a daily call.

    If the size is that small, no way is it a network issue but a parsing or applying updates issue.

    Thanks for your testing!
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It was a while ago. My ISP can provide my use down to the byte and it's updated every hour. Last month I used 22GB and I have a 1.5TB cap for 100Mbps down/10Mbps up. I get those speeds 24/7 also.
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Update: on the Roamio I performed the CPI&TDL I bricked it. This time I ran the hidden KS code of 76543210 which starts a Guided Setup. My data was backed up. I'm restoring the data and when that is finished I will try a Premiere. I will then try my TE4 Roamio.
     
  6. TivoJD

    TivoJD Active Member

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    So annoying, the one thing that can fix the holes in the guide (CPI&TDL) is a crap shoot now whether it will complete or you will have to do the KS and lose everything. I've tried running guided setup for a zip code across the country and let it complete and fill in the guide and then re-ran for my own zip and it did work once to fix the holes in the guide (and no issue with it getting stuck). I tried that again yesterday and it didn't work though, still had the holes in the guide where my other boxes did not. I may try it again today.
     
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It's obvious, with the 7pm data end, that things are changing. Current status:
    R1 SI = 2/24 1900 then TBA to end of guide at 2/25 22:30 (TE3)
    R3 SI = 2/24 1900 then TBA to 1900 then TNA to 2/27 at 2/27 (TE4)
    Premiere SI - 2/24 1900 Guide to 2/24 23:30

    No scheduled guide updates until tomorrow. We can adapt. Can TiVo? Also, all my file transfers are done with Online. I have 1TB of content on my TE4 box, but some of it may be corrupt.
     
  8. Stevexyz

    Stevexyz New Member

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    As of 0600 PT today, the guide problem that I was having has been fixed.
    Not to diminish others, the major problem I had on my guide was 48 hours of guide data was missing - specifically 2/20 @ 1600 to 2/22 @ 1600.
    Did anyone see their guide corrected?
     
  9. Chuck_IV

    Chuck_IV Active Member

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    Lately I’ve been seeing generic titles like “Animal Planet Programming” and just wrong programming in the guide. Like today, my guide on A&E showed a string of 60 days in episodes currently on and coming up, when it was really Alaska PD episodes.

    Forcing a connection is clearing it up but the previous connections were only 6 or 7 hours prior. This is becoming a frequent occurrence.


    Sent from my iPhone using Tapatalk
     
  10. powrcow

    powrcow Active Member

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    Do you think it's possible that a CPI&TDL that failed when the guide data was bad could work when the guide data is good again? Or is it failing during the "clearing" portion and not during the loading portion?

    I'm on my original smaller drive and I'd like to move back to the larger drive that unfortunately was stuck at CPI&TDL.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I did brick my Premiere. If it's a Roamio, then you can invest in a "cradle" and perform a quick format on the drive. Replace it and start Guided Setup. On the Roamio a KickStart of 76543210 worked to wipe the drive. That failed on the Premiere. There was no bad data on the Premiere or Roamio. It's just me playing with my toys. I still have two running TE3 Roamio units. I pulled the Premiere since I need to work on it and it had my TE4 Roamio on top of it.

    TiVo Kickstart Codes and Information
     
  12. JammasterC

    JammasterC giggty, giggty

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    Ugh I got the “Title not available”
    for 810 HD NBC.
    Can’t record it either.
    Error: request can not be processed. Contact your cable provider.
     
  13. cwoody222

    cwoody222 Well-Known Member

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    Data on my Roamio and mini ended at 2/24. I forced a connection this morning and they both took awhile at Loading data.

    Seemed to load a lot of data and my todo list now goes past 2/24 but I also still have plenty of TBA holes in the guide.

    I am afraid to do a Clear & Delete due to bricked issues. I guess I’ll hope those holes fill in and the problem doesn’t happen again.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Your fears are justified. If my guide gets really screwed up, next time I'll do a Guided Setup and redo all my options and 1P.
     
  15. cwoody222

    cwoody222 Well-Known Member

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    Did a few more connections and reboots and it won’t fill in any more than it did before. So I have some data past 2/24 now but lots of holes still.
     
  16. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    is the Tivo guide data updated with the rescheduled Daytona 500 start for this afternoon. It was rained out yesterday (Sunday.)

    Just curious because I checked YTTV's guide and it is updated already. Interested to hear whether this is true of the Tivo guide or not.

    If yes then would be interested to hear if it would have been updated if one didn't do a manual connection to Tivo's servers.
     
  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Gracenote shows it, but no other guides that I could find. I can promise that without a service connection your TiVo guide will not update. It may not anyhow.

    It's showing 4pm to 7:30pm EST with Gracenote.
     
    trip1eX likes this.
  18. cwoody222

    cwoody222 Well-Known Member

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    TiVo support recommended rerunning guided setup. Is there a possibility of bricking my Roamio like with Clear & Delete or is guided setup safe?
     
  19. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    As far as I have experienced, Clear Program Information and To Do List hangs up and kills the Roamio and Premiere. I have not tried a Clear & Delete Everything or Guided Setup or TE4. I may try next weekend, but right now the unit's My Shows has too much to move.
     
  20. cwoody222

    cwoody222 Well-Known Member

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    Buffalo, NY
    Thanks for the info. I think I’ll refrain then.

    Is it worth trying to fix the mini? I can safely try guided setup on that but if the Roamio has bad data it’s pointless to fix the mini, right?
     

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