Is something seriously wrong with TiVo’s guide data?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Puppy76, Jan 16, 2020.

  1. whoareyou_1999

    whoareyou_1999 Member

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    It looks like the message regarding guide issues was removed from the support page?
    Is this issue supposed to be resolved?

    Support knows nothing about it.

    Edit:
    Support is telling me it is resolved on TIVO end and the only way to correct is to repeat guide setup from my end.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I fixed your message. :)
     
  3. whoareyou_1999

    whoareyou_1999 Member

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    Yeah, I don't believe a word they said. I'm going to give it some time and see if it automagically fixes itself
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    This post (Is something seriously wrong with TiVo’s guide data?), and the link, describe a reason to be cautious. If the guide is really f'd up, I would backup my important stuff before running a CPI&TDL.
     
  5. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    It's all "TiVo" now. I've even seen music reviews and biographies signed with the provider name "TiVo". That feels very strange.
     
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  6. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    Interesting. And yes, very strange! I wonder how difficult it is to sell services to your competitors under your own name?
     
  7. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Direct competitors like Channels DVR use Gracenote. AllMusic is not a competitor, but it is very very weird to see TiVo referred to as a sourse of music data: https://www.allmusic.com/product-submissions
     
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  8. spiderpumpkin

    spiderpumpkin Say no to Hydra!

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    I primarily use my Tivos to record passes but it misses more and more shows with their guide problems. I've duplicated many of the passes on my Channels DVR as a backup recording source because they use Gracenote.
     
  9. powrcow

    powrcow Active Member

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    As of today, the guide data on my Premiere looks good. I don't see any "Title Not Found" throughout the day anymore. Lots of "To Be Announced" at the end of the guide, but that's to be expected (edit: actually it isn't). Only oddity is FX has "FX Programming" throughout most of the daytime hours.

    Next week, I'll try putting the drive back in that wasn't surviving the CPI&TDL reboot and see if that works.
     
    Last edited: Feb 11, 2020
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Those TBA are new. The "<network> Programming" is new. The guide is still screwed up. I've seen TBA in the past and they always matched a TBA on Gracenote. On my Premiere, the guide's "Program Information to:" in System information always meant that guide data would stop at 1pm on that date. On a Roamio it would stop on the following day at 1pm.
     
  11. powrcow

    powrcow Active Member

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    Interesting! Almost all of the time the TiVo has just worked for me so I haven't explored the end of guide data. I had no idea that the TBA were never there before.

    I suppose the better way to say it is that as of right now, my TiVo is going to record all the programs I expect it to record through about Thursday of next week.
     
  12. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I'd bet those are prime time major network new programs. The guide usually has those out pretty far. You lose with late night. That's where checking zap2it.com is valuable.
     
  13. bsbd

    bsbd New Member

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    Don't mean to be hopping between the two threads, I just post to the one with the latest activity.

    Well I've been trying the service connection procedure every so often and just now got the first guide data download since yesterday. It incremented the "Program Information To:" field in the SI by 1 day to Sun 2/23. I checked the end of the guide data and it did add Saturday night & Sunday day programming info and as I hoped it pushed out the 24-hour TBA event on each channel another 24 hours to Sunday evening at 7pm. Hopefully that keeps happening.

    There are a couple of gaps I had noticed before unfortunately the downloads yesterday and today did not fill them in. One gap is the Disney channel tonight from 8:00pm-9:35pm and the other is for a local PBS channel tomorrow afternoon.

    Just like powrcow I had never explored the end of guide before to even notice whether the TBA events were normal. I guess it's good to be oblivious. It wasn't until this weekend they bit me. Hopefully once these small gaps flush out things will stabilize even with the TBAs getting pushed along at the end.
     
    Last edited: Feb 11, 2020
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Let me give you my opinion. The guide is still broken. They are trying to make one guide out of two. I'm speaking TE3 and TE4. The TE3 guide has always ended at 1pm in my time zone. The guide and the data. No TBA or Title Not Available. A while back, I think it was when Rovi took over or when 20.7.3 was released, the date in SI changed. I have a Premiere. It never changed. The SI date is reflected in the guide as 1pm on that date. So "Program Information To:" was only until 1pm EST for me. There was a change and the guide went out 24 more hours but the date in SI did not change. Now the SI date includes prime time except Series 4. It also went until 1pm on the following day. NO TBA. It was data. Not always good data, but data. The only time I ever saw TBA was with "events" that messed things up, like playoffs, specials, election stuff and so on.

    Your (TE4) guide was ending at 7pm EST. But SI was then wrong since no prime time for the date shown there. I have a TE4 Roamio but no cable card. My Premiere doesn't have a cable card either. It doesn't affect the guide or its data. The data on TE4 ending at 7pm is normal. Any show starting before 7pm but long enough to go past 7pm is normal and has been that way when Rovi was TVGOS (a long time ago). Bottom line: TiVo is still futzing with the guide. But it seems to be just a part time project. The variable time for a service connection is messing up their work and I'll wager that we will soon see all updates on all TiVo units being performed overnight. I'll light a candle. :(
     
  15. bsbd

    bsbd New Member

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    Not that it's important here, but just to be clear, the UI in my Roamio Pro is apparently TE3, the classic UI. When I hit the TiVo button I get TiVo Central. I may have gotten and promptly ignored a notice a long time ago that I could download the new UI, but I like the classic just fine.
     
  16. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    You should have an app that you can't remove that says "Get New Experience".

    I'm glad you have TE3 since it makes explaining things easier. I have two TE3 Roamio units on-line right now. On Saturday I power on the Premiere and another Roamio. You can tell when the guide is happy when the data and guide both end at 1pm. If it ends at 7pm then TiVo is playing around. Hang in there. Maybe TiVo's guide people will get bored or get reassigned to fix bugs.
     
  17. bsbd

    bsbd New Member

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    Right, I just checked and saw it in the Apps list.

    Ah-ha, good to know.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Latest service connection indicates it's still messed up. My next update will be early tomorrow. Hamsters may have the Coronavirus.
     
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  19. EdwPowers

    EdwPowers Member TCF Club

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    I have two Roamios on TE3 and the daily updates have always ended at 7PM or 8PM depending on whether it is DST or not. I believe my previous models always have done this as well.
     
  20. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    There is no logic to any of this. My guide data end dates (as opposed to SI) have always been 1pm EST or 2pm EDT. I do think 7/8pm will be the new normal however. The fewer variations in the guide, the less work will be needed to maintain it.

    Current Status:
    R1, SI=2/22, Guide data 2/22 1900, Guide end 23:59 2/22
    R2, SI=2/23, Guide data 2/23 1900, Guide end 08:00, 2/24
    R3(TE4), SI=2/23, Guide data 2/23 1900, Guide TBA 18:00 2/24, Guide TNA 10:00 2/26

    R = Roamio, TNA = Title Not Available. All made service connections between 5am and 7am.

    I don't care. :(
     
    Last edited: Feb 12, 2020

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