Is something seriously wrong with TiVo’s guide data?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Puppy76, Jan 16, 2020.

  1. Feb 7, 2020 #81 of 345
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Thanks @JoeKustra. Maybe you also know why TiVo Online and the TiVo DVR are different. But anyway the result is that on Channels DVR I was able to quickly set up a recording for February 19th while I was thinking of it and then go on about my business, but the TiVo Online guide was not complete for that day, so I had to get into the server closet to access the Roamio Pro which just barely had that the guide data for that day.
     
  2. Feb 7, 2020 #82 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Once again it's timing. The service connection should sync the two guides. I also have my TiVo set to Favorites and the default for Online is My Channels/Channel List. Funny how a login survives my PC powering off, but the Online default changes do not. Anyhow, I stay happy by thinking that the TiVo guide is 8 days. Most times it takes until Sunday until ABC updates Jimmy Kimmel. But NBC will usually have a few days of The Tonight Show ready by Wednesday.

    Want a laugh? Look at the descriptions for The Magicians on SyFy. They indicate how bad things could become.
     
  3. Feb 7, 2020 #83 of 345
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    It appears there are two optional versions of the description: one line, and full paragraph. In TiVo Online the Season 1 descriptions are full paragraphs, but the Season 5 descriptions are one liners (two short sentences). In Channels DVR they are all one line for every episode of every season.
     
  4. Feb 8, 2020 #84 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    On TiVo's support help page:
    "We are currently experiencing issues with some channels having missing Program Guide Data or showing up as ("To be Announced") on the TiVo Guide. We apologize for the inconvenience and thank you for choosing TiVo!"
    2/8 8:45 EST.
     
  5. Feb 8, 2020 #85 of 345
    powrcow

    powrcow Active Member

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    Interesting. I put in a support ticket and received this response:

    I understand you're experiencing guide issues on specific timeslots. I'm sorry for the inconvenience this has caused. We're investigating similar cases and we have reason to believe this is associated with a network issue. I highly recommend the steps below which should allow your TiVo to download the pending guide updates.​

    They recommended a reboot of all network gear, force a service call, and guided setup as a last resort. None fixed my problem.
     
  6. Feb 9, 2020 #86 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I think that's called "cut & paste" troubleshooting. BTW, a service connection will be performed within 30 minutes of a TiVo restart.
     
  7. Feb 9, 2020 #87 of 345
    powrcow

    powrcow Active Member

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    Yeah, I humor them and usually do it, plus it's been forever since the router has been rebooted.

    I noticed the guide data was coming through better on Thursday, then bad again yesterday.
     
  8. Feb 9, 2020 #88 of 345
    mattyro7878

    mattyro7878 Well-Known Member

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    Do you get these numbers off of Tivo or your own router? I am not disagreeing I simply don't know where these numbers come from.
     
  9. Feb 9, 2020 #89 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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  10. Feb 9, 2020 #90 of 345
    hybucket

    hybucket Member

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    This below is what shows up at the top of the support page. Don't know how recent it is as it is not dated or timed, but it has been an ongoing problem for so long, it could be months.

    We are currently experiencing issues with some channels having missing Program Guide Data or showing up as ("To be Announced") on the TiVo Guide. We apologize for the inconvenience and thank you for choosing TiVo!
     
  11. Feb 9, 2020 #91 of 345
    bsbd

    bsbd New Member

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    It seems pretty obvious that TiVo actually isn't working on the guide problem but rather they're just waiting and hoping TBA gaps eventually flush out. I've rebooted the box and forced the TiVo network service connection over a half dozen times during the day and there no evidence of even the slightest change. Re-compiling or re-indexing the guide database should have resulted in some visible progress, so absent that I'm left to conclude they're really not doing anything.
     
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  12. Feb 9, 2020 #92 of 345
    spiderpumpkin

    spiderpumpkin Say no to Hydra!

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    It's the users fault for not rebooting their machine enough.
     
  13. Feb 9, 2020 #93 of 345
    buildersboy66

    buildersboy66 Active Member

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    "It seems pretty obvious that TiVo actually isn't working on the guide problem but rather they're just waiting and hoping TBA gaps eventually flush out."

    Exactly! TiVo is stealing our money and continues to not address one thing. This guide data issue saga has gone on long enough TiVo! Word of mouth goes a long way, and currently I would not recommend you even as a choice. It is obvious there is not one working brain running TiVo. SAD!
     
  14. Feb 9, 2020 #94 of 345
    unclehonkey

    unclehonkey Well-Known Member

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    Tivo ain't stealing my money. Lets see
    $199 for a Roamio OTA/Lifetime in late 2016 and a TivoHD bought for $10 and had 8 months of service left on it. When that was up got the $99 lifetime offer. That was mid 2014.

    While the guide aint the best...it could be worse. The cable company I have included in the rent (consolidated) uses Rovi for guide info and the guide is messed up...wrong info, items saying new when they're not, items not saying they are new when they are. I have Tivo on OTA (cable is IPTV so have to use their crap DVR)
     
  15. Feb 9, 2020 #95 of 345
    buildersboy66

    buildersboy66 Active Member

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    Nope. Not going to be a fanboy no more.
     
  16. Feb 10, 2020 #96 of 345
    bsbd

    bsbd New Member

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    So in my case the channels with "TBA" in the guide were as if they were running a mystery program that started at 7pm last night and supposedly ran for 24 hours until 7pm tonight (EST). Each affected channel had actual real guide info for programs scheduled to begin 7pm or later tonight. Oddly if the first program start time wasn't till 8pm then all current and future guide info for that channel blanked out from 7pm until 8pm, then at 8pm it all of a sudden re-popluated correctly.

    Now it's mostly back to normal with a few gaps -- missing programs -- but no more TBAs. Like I said before, flushed not 'fixed'.
     
  17. Feb 10, 2020 #97 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Rovi doesn't exist. Rovi bought TiVo and kept the TiVo name.
     
  18. Feb 10, 2020 #98 of 345
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    But do they use the TiVo name for their data service, or is that still Rovi?
     
  19. Feb 10, 2020 #99 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I have seen the Rovi logo on cable company's STB on a few commercials, which may just be the old iGuide. But I haven't seen a Rovi copyright on any web site.
    https://www.linkedin.com/company/rovi

    Oh Crap - Rovi buys TiVo?
     
  20. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    It just seems weird to me that they'd be selling data to other companies under the TiVo name; more likely that they'd keep the Rovi name for their data business, even if it's just as a division of TiVo..
     

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