Is something seriously wrong with TiVo’s guide data?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Puppy76, Jan 16, 2020.

  1. Feb 3, 2020 #61 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    They will probably just tell you to call a number. I wonder how many guide servers TiVo uses? Except for the changes made recently I seldom see a problem. But my guide only displays Favorites. I get 150 more channels I never see.
     
  2. Feb 3, 2020 #62 of 345
    zexel

    zexel Member

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    I was having this problem but I seem to have fixed it by going to, help- reset to defaults-clear guide data & to do list. Then after that finishes do a tivo service connection. I had to do the service connection three times to get a weeks of correct guide information.
     
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  3. Feb 4, 2020 #63 of 345
    Zookeypurr

    Zookeypurr New Member

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    Thank you for your instructions, they seemed to be perfect and fix the problem! I have been trying for days to fix this. I even called into tech support at TiVo. The ‘tech’ had me going through guided setup several times only to give up and tell me he would ‘escalate’ this to a higher level. Then he said it would be 7-10 business days for them to get to it. Thank you again Zexel!
     
    Last edited: Feb 5, 2020
  4. Feb 4, 2020 #64 of 345
    pldmich

    pldmich New Member

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    Worked. Thanks. Hope this isn't a problem that will recur but at least I know what to do now it it does.
     
  5. Feb 4, 2020 #65 of 345
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Just a quick comparison of general accuracy.

    Looking at last week's late night talk shows, the guest lists are more accurate in Gracenote (via Channels DVR) and inaccurate in TiVo. Then there's this oddity, in a new show I've been watching on PBS:

    Vienna Blood
    Gracenote
    • Jan 19, The Last Séance, Part 1
    • Jan 26, The Last Séance, Part 2
    • Feb 02, Queen of the Night, Part 1
    TiVo
    • Jan 19, The Last Seance
    • Jan 26, Queen of the Night
    • Feb 02, Episode 3

    Gracenote is accurate. In the list of my TiVo recordings above, the title of Episode 3 was used for Episode 2. Using TiVo search, I see multiple airings of the same episodes listed with inaccurate titles and also as simply "Episode #". And why no "Part 1" or "Part 2"? This is sad.
     
  6. Feb 4, 2020 #66 of 345
    Puppy76

    Puppy76 Well-Known Member

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    I noticed that too. My TiVo’s been skipping new episodes of Finding Your Roots entirely, though thankfully I discovered it prior to them leaving pbs.org.

    How is Vienna Blood? I’m always up for a mystery, and they claimed it’s from a writer of Sherlock, or something. I’ve been grabbing them but haven’t watched it yet.
     
  7. Feb 4, 2020 #67 of 345
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    It's more of a standard police procedural than I'd hoped, but the historical references are interesting and I expect subplots like the young doctor's family encountering rising nationalism will deepen that aspect over time.
     
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  8. Feb 5, 2020 #68 of 345
    Narkul

    Narkul Active Member

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    Been getting more and more Title Not Available and now have missed recordings over it. Tivo is just sinking, no way I'm buying their stick if they can't even figure out how to maintain bug free software they've had on their own hardware for years now.
     
  9. Feb 5, 2020 #69 of 345
    Zookeypurr

    Zookeypurr New Member

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    I had this same problem, Zexel posted this:

    I was having this problem but I seem to have fixed it by going to, help- reset to defaults-clear guide data & to do list. Then after that finishes do a tivo service connection. I had to do the service connection three times to get a weeks of correct guide information.

    It worked, problem fixed.
     
  10. Feb 5, 2020 #70 of 345
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    I would just advise you, however, to use that only as a last resort. The last time I did it, the TiVo ended up in Guided Setup, erasing everything I had (recordings, One-Passes, etc.).
     
  11. Feb 5, 2020 #71 of 345
    powrcow

    powrcow Active Member

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    I'd caution against the clear guide data and to do list. My Premiere was having "Title Not Available" issues with programs just a few hours out. I attempted the "clear guide data and to do list" and the TiVo was never able to get off the "This will take about an hour" screen during boot. I waited about 18 hours.

    This was a new-ish (as of last year) drive. I put my original, smaller drive in and it rebooted fine but complained about not getting updates in the past 30 days. So I had it connect to TiVo which took quite some time. It completed the service connection but guide data is still spotty as before. So the "clear guide data and to do list" wasn't a good option for me.

    I'm running SpinRite on the larger drive to see if there are any problems. As of right now there are none. SMART shows nothing bad either.

    I'm leaning toward something happening with the software. The "Title Not Available" just started appearing the past month, but I normally watch only recorded programs so I could have missed guide problems before then.
     
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  12. Feb 5, 2020 #72 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    There have been problems, but the last batch was really bad. My story: Title not available
     
  13. Feb 5, 2020 #73 of 345
    powrcow

    powrcow Active Member

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    I wish I would have waited.
     
  14. Feb 5, 2020 #74 of 345
    Narkul

    Narkul Active Member

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    Well I cleared the guide and todo list before I saw these warnings, but everything turned out ok. The process took about 15 minutes on my bolt, then everything was up and running and I just needed to wait for the guide data to reload. Checked the guide this evening and everything is back including the shows previously listed as no title available.
     
  15. Feb 5, 2020 #75 of 345
    innocentfreak

    innocentfreak Well-Known Member

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    My mother's TiVo is now suffering from this same fate with Frontier FiOS. I may have to do this because I have forced multiple calls and even a reboot.
     
  16. Feb 6, 2020 #76 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I'm pretty sure TiVo has a hiring problem. Tonight, 7pm, CNBC. Program listed in the guide as Cnbc Special Report. Next it will be Usa.
     
  17. Feb 7, 2020 #77 of 345
    Worf

    Worf Well-Known Member

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    Yes, Rovi/TiVo guide data seems to be horrendously understaffed which leads to the incredibly poor data we see - especially with episode titles missing.

    It's the weakest part of TiVo now, and why I'm leaning on my WMC machine more nowadays as I had to switch it to Gracenote (Tribune) data. Which as anyone knows was the guide service TiVo used before and is so superior it's not even funny anymore.

    It's also why TiVo guide data sucks even worse than normal around the holidays - you can predict when the guide data workforce starts taking vacations because now they can't even keep up and you get more episode-less listings, horrendously misspelt programming and such because the people left can't do it all.
     
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  18. Feb 7, 2020 #78 of 345
    BobCamp1

    BobCamp1 Well-Known Member

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    I'm not getting "Title not available", but the guide data is just showing the wrong shows at the wrong times for several channels. It's back to the way it was immediately after Rovi acquired Tivo. I have to watch it like a hawk which entirely defeats the purpose of a DVR.
     
  19. Feb 7, 2020 #79 of 345
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Another little oddity: while trying to set up a recording I just noticed the TiVo Online guide ends at about 12 days from now, while our Roamio Pro guide ends at less than 13 even right after a manual connection. I thought TiVo always maintains 14 days. My Channels DVR has a full 15 days downloaded from Gracenote.
     
  20. Feb 7, 2020 #80 of 345
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Think data not days. Even zap2it, which uses Gracenote, stops 10:59pm on 2/19. Data for late night is really short and always has been. Most scripted prime time dramas are good for the following week, but not for the next week until Thursday, Friday and Sunday for ABC. There's also the time variable since different regions get service connections at different times. With TE3 my guide data normally ends on the day following what's in SI at 1pm eastern. On TE4 that time is 7pm. Make a manual connection at 5pm and then at 3am. There will be no change. A few minutes after data is loaded the SI value of Indexing will update. But no update of data doesn't cause an indexing. For the last few years there is an indexing done without a connection, usually during an early hour. There are a lot of strange things with the guide and they change too. I was told many times that the "14 day" guide includes the two previous days. An excuse. With TE4 the guide extends two days without data. This is its normal.
     

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