Is something seriously wrong with TiVo’s guide data?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Puppy76, Jan 16, 2020.

  1. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    First, A TiVo always makes a service connection within 30 minutes after a restart. Second, the TE4 is the one that does a 3x daily update, and at fixed times. The TE3 still has a 26 hour connection schedule. That causes one day with no data and one day with two days of data. A TE4 System Information was changed a while ago to show this:
    SI-2b.JPG
    TE3 doesn't have the extra update. I don't know what TE4 does when you force a service connection. But if a TE4 guide update fails, it will be noted and the retry will be about 5 hours later. I had a network outage so I was able to catch one.

    I was being sarcastic when I said an 8 day guide. Usually the second week is just old filler, which I call boilerplate. But I see my trend where 2020 is being removed continues. Tomorrow CNBC has a new program at 7pm. No Sea, no Ep, no 2020.
     
  2. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    You’ve never forced a connection on a TE4 box? I can confirm that if you do and new guide data is available, it will download it. I did it today at 1:30 PM EDT after checking and seeing how far out the guide data went, was missing prime time on Sunday 10/11. I saw it in progress downloading and after it was over 10/11 data was there.
     
  3. innocentfreak

    innocentfreak Well-Known Member

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    My mom's guide data is wonky right now. She runs out Sunday on some channels and then Monday everything is To Be Announced. I wonder if I need to do guided setup again to repick her lineup. This is what fixed it last time for Frontier Fios.
     
  4. JandS

    JandS Well-Known Member TCF Club

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    Can't believe how much time you've saved me from having to cancel all those second-week errors in the guide, so thank you! It bugged me to leave them as-is so i did it grudgingly, got irritated, but didn't think it through. [At least I only did it on the 2 out of 3 boxes.]
     
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  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Interesting. My TE4 box does a guide update about 10pm. In the months I've been tracking I always have normal data when I check about 7am. Even if the 10pm should fail or have no data ready, the 6am must get it. Also, it's normal (for me) that the last day's data ends at 8pm and goes TBA until 12:30am. Subsequent connections do move the TBA but never the data. It's one reason I prefer the TE4 guide: reliability. My third guide check is 2:30pm, so I can watch it and the TBA change.
     
  6. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Agree in the past couple of weeks since upgrading it seems to be more consistent.
     
  7. EdwPowers

    EdwPowers Member TCF Club

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    Merritt...
    I've been on TE4 for several months now. My guide updates are still exactly as they were on TE3, once per day skipping one day a week. Is the multiple daily guide updates only on devices that came with TE4?
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    There should be one day where you receive two days of data. But no, TE3 still checks once per day and TE4 checks 3x per day. 21.10.1.v8
    SI-2b.JPG
    That shows SI on TE4. The guide update times never change, but a missed update causes a five hour delay before it retries.
     
  9. EdwPowers

    EdwPowers Member TCF Club

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    Merritt...
    Joe,
    I am aware how the frequency of guide updates work. We have chatted about it before several months ago before I went to TE4.

    But I am telling you that since "upgrading" to TE4, My updates are exactly the same, absolutely no change. I don't know how to add a picture but here is what my two Romios say.

    Roamio 1:
    Service connection:
    Last successful: Monday November 23, 2020, 9:56am
    Last attempt: Monday November 23, 2020, 9:56am
    Last status: Succeeded
    Next scheduled: Tuesday November 24, 2020, 1:04pm

    Roamio 2:
    Service connection:
    Last successful: Tuesday November 24, 2020, 2:41am
    Last attempt: Tuesday November 24, 2020, 2:41am
    Last status: Succeeded
    Next scheduled: Wednesday November 25, 2020, 4:35am
    (today was the no guide data update on Roamio 2)

    Both Roamios are the basic model with 3TB drives and are on version 21.10.2.v3-846-6-846.

    So back to my original question: Are the TiVos that get multiple guide updates original with TE4 or been upgraded to TE4? Or possibly newer models than Roamio?
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    My one TE3 Roamio didn't get an update today either since, like yours, it was shortly after 2am. My TE4 Roamio was a software upgrade last year, and not all Roamio boxes are the same. But my TE4 box receives a daily update. It hasn't missed a day since 4/27/20 when 21.9.7.v7 was installed. I have the same software you do, but I can't even speculate why you are missing the guide update section in System Information. Also, I don't have a Bolt or Edge.

    Ok, way out speculation: TiVo thinks your one TE4 is a Mini VOX. I say that since my Mini is 21.10.2.v3 and Roamio is 21.10.1.v8.
     
  11. CommunityMember

    CommunityMember Active Member

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    I currently see a 21.10.2.v3-848-6-848 on one of my Roamio's, so I think your thought is a bit too far out.
     
  12. EdwPowers

    EdwPowers Member TCF Club

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    Merritt...
    I have no idea why TiVo would think they are minis. I have none of those. The two Roamios are the only TiVo equipment I use currently.

    A few lines above the service connection I have:
    Program information to: 12/7

    Actually, Roamio 2 is still 12/6 as it didn't get an update today.

    Another minor "complaint" is sometimes I will go 2-3 days without new data even with daily calls. It has not gotten to the low data point but makes checking the TDL daily pointless. So I have added a daily recording to both so I know if new data has been received instead of wondering if there was no new shows to add. Schedules have been kind of sparse for a while but is picking up again.
     
  13. ManeJon

    ManeJon Active Member

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    I get regular updates on my BOLT - but the data is often wrong particularly as to whether something is new or not
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I just noticed something. You have Plus. I have basic Roamio.
    Bottom of SI:
    SI-3.JPG
     
    Last edited: Nov 24, 2020 at 3:31 PM
  15. morac

    morac Cat God TCF Club

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    I think the program guide download is something that needs to get turned on on TiVo’s end.
     
  16. EdwPowers

    EdwPowers Member TCF Club

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    Merritt...
    I don't know why you think I have Plus. They are both basic, assuming it is 4 tuners that decide if they are basic. And they both use cable cards. I don't want the OTA hassles, plus I live far from towers.

    Here is my complete SI from Roamio2:
    1.jpg 2.jpg 3.jpg 4.jpg
     
  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I was looking at the post above yours and saw the 848. My error.

    It's definite that your TE4 software is not the same as mine. The last release was 21.10.2.v3 on 11/3/20, same as yours. But that's about all they have in common. Until they match, it's impossible to compare guide dates and data. This is truly weird.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Does your guide update every day, adding one day, and always finishes at 7pm with some TBA at the end of the guide? That's what my TE4 looks like. My TE3 has a different schedule and the data ends at the same time the guide ends.
     
  19. EdwPowers

    EdwPowers Member TCF Club

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    Merritt...
    That pretty much describes it. A connection every day with the early update having no data. Now, as mentioned before, sometimes I go 2-3 days without data but does eventually catch up. My updates are exactly as they were under TE3, except I don't remember the 2-3 days without new data under TE3.
     
  20. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    A service connection is not how my TE4 gets a guide update. On EST the update is usually at 9:25pm. If there's no data it tries at 5:25am, 8 hours later. The times are UTC, so they changed on 11/1. I wake up every morning, turn on the TV and check SI. my Program Information To: (PIT) always has a day added. TE3 is what you see. I have two of those. One has it's dead day on Tuesday and one is on Wednesday. It's been a month or more, but I would sometimes get TE4 data on my TE3. It's easy to spot since there's all the TBA at the end. It will get fixed it a day or two. BTW, a running thread on updates: Daily Guide Updates

    The update that changed things is 21.9.7.v7 back in April. 21.9.7.v7

    BTW, the last line of SI is your TSN.
     
    Last edited: Nov 26, 2020 at 2:16 PM

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