Is something seriously wrong with TiVo’s guide data?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Puppy76, Jan 16, 2020.

  1. May 5, 2020 #301 of 350
    schatham

    schatham Well-Known Member

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    Network might be, but not with the Tivo. Have you done a manual connection and watched the progress? Where does it fail?

    What model Tivo is it and is it the account active? Does it say account in good standing?

    Your system info is different than mine. All mine says is service connection, nothing about guide data. It looks like your service connection succeeded, but not guide data.
     
    Last edited: May 5, 2020
  2. May 6, 2020 #302 of 350
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I can deduce from post 297 that it is a Roamio running the latest TE4. I believe the new guide data process is enabled, but I all I see it do is extend the TBA a few hours.
     
  3. May 6, 2020 #303 of 350
    stevet555

    stevet555 Member

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    I can verify I have the same issue - connection to Tivo backend goes through ok, all other connects indicate ok. Box is Ethernet connected. I also tried guided setup, as well as clearing out guide and to-do. No number of connects fixes guide, and it seems the 2 processes are not connected as of the status for guide updates. On odd thing about the connects is even though it says ok, it schedules an attempt 4 hours later, I would have expected it to be next day. I think it’s actually failing and mis-reporting .

    Basically clear out gets me 1.5 days of guide. After reboot, I can see it’s indexing or something as the audio cuts in and out every 10-15 seconds, I assume it’s indexing or something.
    Also, the guide status doesn’t show up in system info till that initial is done.

    I am also at a loss for next steps. I am running Roamio te4, optimum Long Island.
     
    Last edited: May 6, 2020
  4. May 6, 2020 #304 of 350
    schatham

    schatham Well-Known Member

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    I wonder if going back to TE3 will fix this.
     
  5. May 6, 2020 #305 of 350
    stevet555

    stevet555 Member

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    I have been on TE4 for > 1 year, so something definitely broke in the last 2-4 weeks for me. I am not sure i am willing to do that nuclear option yet myself, but if you try it, please report! :)
     
  6. preilly44

    preilly44 Member

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    I'm having the same issue too now (no guide data after many successful attempts). Did you ever resolve it?
     
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I hate to add confusion, but let me offer some observations. At this time TE3 and TE4 have different guides. Not so much in the content but in the scheduling. TE3 still makes one service connection on a daily schedule. The updates happen daily except for one day with no update and one day with two days of content. The guide data coincides with the end of the guide.

    With the latest TE4 update, the updates are now every eight hours. This new schedule was added to System information:
    SI-2b.JPG
    While only one connection, usually after 10pm, has data (End of Data EOD) each connection will extend the end of the guide (EOG). TE3 actually has more guide problems since TiVo will feed it TE4 data (Last was 5/10). TE4 data ends at 8pm but the guide doesn't. That's normal. You don't get guide data unless TiVo's servers are happy and they are ready for you.

    As for content, I find TE4 is usually more accurate than TE3. But that is because TE4 data extends 2 days further than TE3. But unless all you watch is daytime TV, then the fact that prime time is not part of the last day matters. Now these times are from my region and do vary in different locations. For some 6pm is normal TE3 EOD. Mine is always 2pm. I have never seen TE3 guide data being fed to my TE4 box. I have two Roamio TE3 and one on TE4 (which does little recording).

    The last time I had a problem with a TE4 service connection was 5/8. Friday is the most popular day to have problems.
     
  8. morac

    morac Cat God TCF Club

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    I’ll mention that even though the guide on my TE3 box won’t go past 3 pm on the last day, the actual data goes out to 7 or 8 pm (depending on DST). That’s confirmable either by checking the To Do list, if something is scheduled to record between 3 and 8 pm, or by looking at the guide in the iOS app.
     
  9. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    I have another report of an issue that is relatively minor compared to the complete fails reported on this thread, but this is typical of my overall experience with the TiVo/Rovi EPG:

    I set up a recording for the next ESPN2 airing of the 30 for 30 episode "Be Water" on a TiVo and in Channels DVR. The TiVo schedule thinks it will air at noon on Saturday, while the Gracenote service in Channels DVR says 5 PM.

    I checked the ESPN website and confirmed Gracenote is correct. This is typical of my experience with TiVo since it was purchased by Rovi and forced to use that EPG.
     
  10. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    In TiVo's defense, it eventually corrected itself to 5 PM. Not something I feel I can count on every time though. Even worse, this makes it very difficult to plan a gathering to watch something live.
     
  11. tenthplanet

    tenthplanet Well-Known Member

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  12. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It always has the 10pm 1 hour showing as new. You have to admit, it's not the same program from 1976.
     
  13. Kurs0010

    Kurs0010 Member

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    Anyone else irritated that the guide data is showing only a week out?
     
  14. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    I have two weeks' worth...
     
  15. Puppy76

    Puppy76 Well-Known Member

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    Like Rob, I’m seeing the full amount of guide data it’s going out through 10/7 for me right now.

    Maybe check that it’s successfully done service connections? Or maybe the guide data for your area is super weird?

    this year though I’m seeing more late data than ever, and it seems to be that way on other guide sources too, not just Tivo. Like sometimes a day or two ahead it’s only got generic data for Seth Meyers.
     
  16. CommunityMember

    CommunityMember Active Member

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    While Rovi's guide service may have their own issues, it is clear all the guide providers are having challenges. Since all the providers are having challenges that suggests the source of the wrong/late data is the common source of the content providers (TV stations and/or networks) themselves. I would not be surprised to learn that many of the (mostly talk) shows that are still live are being able to book people only a few days in advance, making advanced guide info difficult to provide (and probably a living hell for the show staff and talent).
     
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  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Real or actual data is usually only 8 days. The last week is mostly boiler plate and not worth correcting. NBC late night is always late as it ABC. Friday night is hit or miss for CBS. If you accept an 8 day guide you will be happier.

    TiVo is working on the guide. I think they are trying to merge TE3 and TE4 so they only have to maintain one guide. TE4 is two days longer, but still just filler at the end. But it does increment on day every day. It hasn't missed in over 3 months. Also notice any new news program (daily) has dropped the 2020 from its season. Even if a program moves, it drops the 2020. Probably there will be no 2021 as a season number.

    My TE3 guide has program information to 10/6. The guide data ends 10/7 at 2pm. For me that's perfect. For TE4 the guide data ends on 10/8 with data ending at 8pm on 10/8 and the guide is TBA to 12:30am on 10/9, which is also perfect. My TE3 service connection was 30 minutes ago. TE4 has three updates daily at fixed times.
     
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  18. Kurs0010

    Kurs0010 Member

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    The weirdest thing happened - so I did a manual connection last night, and then randomly about 20 min later I got a message saying that Tivo has run out of program data - and none of my shows scheduled to record at 7, recorded! They started after I did another forced connection. So...I'm missing the first part of those recordings. Grrrr Strange about the message, since it was just showing a week out for data. Now I have two weeks.
     
  19. Puppy76

    Puppy76 Well-Known Member

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    huh, I didn’t realize hydra updated more often. Now that you mentioned it, I did notice the other day that it had an upcoming connection less than 12 hours after the previous one, which surprised me as I had thought tivo always did maybe 26 hours or something.

    I still see other odd things. In the guide for tonight last night it was showing me taping the weakest link, while in the list that shows what’s taping, it correctly shows it as like an nbc pre-debate thing, among other weirdness, but mostly good.
     
  20. Puppy76

    Puppy76 Well-Known Member

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    Weird! Thankful ve not had that happen

    (I think I’m missing 7 minutes of family guy, but that’s thanks to a hockey game or something like that lol)
     

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