Is Knology feeding me a bunch of bull?

Discussion in 'TiVo Series3 HDTV DVRs' started by b16driven, Sep 16, 2007.

  1. joneSi

    joneSi New Member

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    Mar 28, 2004
    Ok, b16driven, I have to ask...

    Is your name a reference to a particular Honda? If not, then you may not know that the B16 is an engine code for part of a series of high revving (ok and maybe others not so high revving) Honda motors.

    Oh, right, the topic...hope all works out well. It seems this happens WAY too often.

    joneSi
     
  2. 20TIL6

    20TIL6 BaDoop BaDoop BaDoop

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    Sep 7, 2006
    Cypress, TX
    Yeah, I bet it's "c2". I knew the latest was c something. TiVo issued a couple of "b" updates, and the latest, the "c" version seems to have solved the issues with the Scientific Atlanta cable cards.
     
  3. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    Mr. Holt was nice enough to provide it in material provided to investors. I'm not sure about the ceo address, I never tried it. Strange spelling of his first name.
     
  4. b16driven

    b16driven New Member

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    Sep 16, 2007

    Yes, I used to have a 2000 Civic Si. It got stolen/broken into/jacked 6 times in 5 years, despite alarms. The last time (the incident that totaled it), it was joyridden and partially stripped. Other than that, I loved that car. It wasn't even that bad to insure it.
     
  5. 20TIL6

    20TIL6 BaDoop BaDoop BaDoop

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    Sep 7, 2006
    Cypress, TX
    Let us know how the install goes. Hopefully it will go smoothly and the cards can be activated with little or no frustrations.

    Then, once it's all working....

    Call Knology up again and pretend you are a customer wanting cablecards for your TiVo just like you were this past week. I wonder if you get the same story. "They don't have them, the FCC mandate does not apply to them." I bet we already know the truth, but I wonder how long it will take their "testing" and availability of cablecards to be communicated down to the CSR's.
     
  6. joneSi

    joneSi New Member

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    Mar 28, 2004
    I had a 2002 Si (the goofy hatchback one) and despite the reputation that was partially earned and partially given, I LOVED that car. But Honda decided to test out the new electric rack setup on that car and it turned out for me to be a disaster. 2k later and the car still wasn't fixed. I gave up and got a Toyota Matrix...next up for me is a WRX or a Legacy GT w/ a 5 speed...must...have...AWD...turbo...lol

    Good luck with the knuckleheads. I'm hoping that it works out. Keep all posted.

    joneSi
     
  7. b16driven

    b16driven New Member

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    Sep 16, 2007
    The install went well, they had three guys come out (I think at least one of them was just tagging along) and they brought two m-cards (one spare just in case, I suppose). They said that I was the second cablecard customer they had installed. Card inserted, pairing was pretty straightforward, except that the genius at the office didn't know what the tech was talking about when he said that they weren't using a STB, and had to have the tech talk her through the provisioning screens. The techs and I were pretty amazed at the poor knowledge of the people that work there. All three techs that came out were very knowledgeable and technically proficient. All was done in about 30 minutes.
     
  8. ZeoTiVo

    ZeoTiVo I can't explain

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    Jan 2, 2004
    will they subcontract to do a TWC install in North Carolina :D
     
  9. rastephens

    rastephens Active Member

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    Dec 8, 2001
    Montgomery,...
    Now be ready for the double billing for HD service. I can occasionally get someone to agree that I shouldn't be double billed, but everytime they fix it, they disable one of the cablecards. Then when I call and complain about that, they send a tech, who says I'm right, calls them to reactivate the cablecard, then the next month I am back to double billing. Been going on since March.
     
  10. Chris Fox

    Chris Fox New Member

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    Oct 11, 2002
    Alpharetta, GA
    It sounds like they installed a single M-card, so it will be harder for the cable company to say he has two outlets (but it wouldn't surprise me if they still try)...
     
  11. dwesnor

    dwesnor New Member

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    Aug 5, 2007
    I just went through this exact same thing yesterday. 1 hour on the phone. Finally got to a supervisor, who went and asked somebody about it and got it fixed properly.

    You DO NOT want them to stop billing for the second HDTV line, because the service and the billing are inextractably linked in their computer. You DO want them to add the "Tivo Credit" to your bill, which refunds the cost of the second HD line.

    So call them up, get to a supervisor ASAP, and tell them you're supposed to get a credit for one of the HDTV lines, because you have a Tivo. If she doesn't understand, tell her to go ask around.

    Whenever calling Knology, if the person you got doesn't know what's going on, ask to be transferred to somebody else, a supervisor, or just plain hang up and call back. The person-to-person variability there is amazing. You can always just keep trying until you get a good one.
     
  12. rastephens

    rastephens Active Member

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    Dec 8, 2001
    Montgomery,...
    I've tried this approach a couple of times, no luck so far. Have you actually gotten a bill like this yet? I mean, I can usually get them to agree with me eventually how my bill SHOULD be, but when I get it, it is never right. And by never, I mean I have either been double billed, or had half my service cut off every month since March. I have NEVER gotten them to credit me back one of the HD service fees. They have refunded some to me, but never a regular, monthly credit.
     

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