So I went and picked up a m-card today without any problems. The guy at the counter tells me its all set up that I shouldnt have to do anything, but if for whatever reason it doesn't work to call tech support. Well guess what it doesn't work. Tech support tells me the pairing information has been deleted off the card and the only way to fix this is to take it to the office or have an installer come. The tech support person was pushing hard to have me make an appointment for the installer to come. I said no, I'll just take it to the office and hung up. My question is, did I get a rep that has no clue about cablecards or is this something that can really happen? Am I being jerked around?